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    • The UK Consumer Rights Act dates from 2015, when, is it not?, the UK still was in the EU. So the UK consumer rights still consist of the common EU basis with UK national extensions added back then. They will not apply EU-wide. But are the same.  
    • I get what you are saying. Yet, the back and forth between seller and whoever he in turn got the product from is not the consumer's business, but something between those two parties. We, the consumer, have a legal contract (The Sale) with the one we buy a product from. Not with whoever it is that made the item. And that goes up the line, yes. Until you get to the person who bought the thing directly fom the manufacturer. He is the one who the manufacturer has to deal with. The idea behind it is the same all the way: all legal obligations are restricted to the parties involved in the transaction itself. They do not extend from one party (the manufacturer, for instance), over all other intermediaries, to the end consumer. It is a chain, in which ... well, you get it. That line, however, often is not very long. Manufacturer - importer/distributor - shop - you. And it is not forbidden for those parties to make arrangements, in which, for instance, a shop can forward any defective equipment to the importer or manufacturer. It remains impossible, though, to pass on legal responsibilities that way. The consumer only has a contract with whoever sold the equipment to him. It is also quite common, yes, for shops not knowing that they, not the one up in line, is responsible for making good to their customer. Alas. And it is even more common that consumers do not know the legal situation and their rights, and pay the shop for extended guarantees they do not need, because they, by law, already get all that/more than they know for free.
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