Second expansion of the recall of Nikon D750s

Bebu, I'm not following your line of thought. If Nikon made improvements to the shutter design or manufacturing in the past then they would have had to recall all the products that had been sold before the improvements, yes? Which old models had such recalls? Or do you mean that they did improvements between production runs but just didn't tell anyone? In fact specifications contained a disclaimer along the lines that there may be changes at any time without notification. IMO the current policy (of letting users know and get a fix before problems occur) is a distinct improvement from that. Edited July 22, 2017 by ilkka_nissila

Nearly every MFR sub contracts things -- usually works o.k. sometimes not. Someone will likely know the situation with shutters. I don't like the D 750 as well as my DF, but bought used, and it has been great!

Bebu, I'm not following your line of thought. If Nikon made improvements to the shutter design or manufacturing in the past then they would have had to recall all the products that had been sold before the improvements, yes? Which old models had such recalls? Or do you mean that they did improvements between production runs but just didn't tell anyone? In fact specifications contained a disclaimer along the lines that there may be changes at any time without notification. IMO the current policy (of letting users know and get a fix before problems occur) is a distinct improvement from that.

 

First continuous improvement does not mean to make a better shutter but to make them more efficiently like easier, cost less, removing non value added steps etc.. If this process isn't done right it could result in inferior products.

Continuous Improvements have been done very successfully in Japanese factories. When they tried to implement it in the US I don't think it worked all that well. Possibly it's the same situation in Thailand.

We are talking about different things. In the past Nikon would follow repair statistics and identify areas of the product which have high failure rates and then make changes to the product to remove the problem in many cases without recalling the ones already in users's hands. The difference is that now they will tell us about it instead of being silent, and offer to fix the problem before it exhibits itself. I consider the policy change an improvement. I think especially for the second hand buyer knowledge of the serial numbers for the different versions can be valuable information. Edited July 23, 2017 by ilkka_nissila

First continuous improvement does not mean to make a better shutter but to make them more efficiently like easier, cost less, removing non value added steps etc.. If this process isn't done right it could result in inferior products.

Continuous Improvements have been done very successfully in Japanese factories. When they tried to implement it in the US I don't think it worked all that well. Possibly it's the same situation in Thailand.

See there was this American called Deming -- our industry and economy was booming in the post war years, Japan battered from the war. He first presented to the U.S. Govt. timing not the best. Taken to Japan, what happened is what they do so well, identify, absorb and integrate effective new ideas -- thus Kaizen.

See there was this American called Deming -- our industry and economy was booming in the post war years, Japan battered from the war. He first presented to the U.S. Govt. timing not the best. Taken to Japan, what happened is what they do so well, identify, absorb and integrate effective new ideas -- thus Kaizen.

 

Absorb is the word. When they brought it back to the US some how the American people just can't absorb it. Probably because of the culture. So I think is it possible that Thailand also has the same problem absorbing the concept of continuous improvement?

. When they brought it back to the US some how the American people just can't absorb it. Probably because of the culture.

Having been exposed to Corporate "continuous improvement" here in the U.S., the problem I saw was in the execution -- largely political infighting and nit picking. When done properly there are benefits from great to tiny based on the efficiency / effectiveness of the organization at the outset. Those who are not ill rarely require medicine.

BTW Just got acknowledgement of my D 750 from Nikon -- sent it last Friday. They will be replacing the shutter for free. Let's see how long it takes.

I sent my D750 in last week and just received notice that it will be back to me next Monday, taking just under 2 weeks total.

I sent my D750 in last week and just received notice that it will be back to me next Monday, taking just under 2 weeks total.

Barry, is this the first time your D750 is going back to Nikon for the recall?

 

I sent mine back in 2015 mainly to fix its GPS connection issue, but Nikon did the shutter recall fix too. However, I checked recently and its serial number is on the recall list, again. I assume they had updated that list and removed mine when they fixed it in 2015.

I noticed that some users report getting new rubbers as part of the shutter replacement service (as well as general CLA, AF check etc.). This was reported in Japan and the US.

 

I find that over time the rubber gets sticky especially after being used during the hot days of summer. This I find very annoying. I suppose I should ask for new rubbers for my D810 the next time I take it for CLA.

Shun, mine was not in the first recall. I did send another of my bodies in for a recall a few years back, but I don't remember which one.

Just received my D750 from Nikon with the following service description:

 

Replace shutter mechanism

Replace rubber grip

Replace rewind side rubber

Replace CF cardholder rubber

General check & clean

Clean image sensor

Adjust shutter mechanism

Checked exposure

Checked AF system

Checked flash operation

 

It looks like a new camera!

Thanks for the info! Mine is in the shop -- prophylactic only -- worked fine, S/B on the way hone this week.

Just received my D750 from Nikon with the following service description:

 

Replace shutter mechanism

Replace rubber grip

Replace rewind side rubber

Replace CF cardholder rubber <=============

General check & clean

Clean image sensor

Adjust shutter mechanism

Checked exposure

Checked AF system

Checked flash operation

 

It looks like a new camera!

 

CF cardholder? Compact Flash? My D750 has only SD cards. Or does CF refer to something else?

Part of the repair included installing a Compact Flash card holder.

JUST KIDDING!!! I thought that was odd as well. I am assuming they either mistakenly hit the line item for CF instead of SD, or they just use that line item when they replace the rubber on any card holder.

Barry, thanks for the info. Therefore turn-around time is indeed like two weeks.

Just got UPS confirmation of delivery Friday the fourth. A day over two weeks. Looking forward to getting it back -- will report on what work was done.

Sent my D750 in on 7/17 and it arrived back home on 7/26. Invoice state the shutter was replaced, general clean/check, AF adjusted, CCD cleaned, communication checked and firmware updated. Surprised turnaround was that quick. Haven't really plated with it yet.

Got my camera back just now. No work list included but the label states "reset to factory standards". I did have to reset time and date, but was delighted to find that all of my Non CPU lens data and U1 and U2 settings were still there. Though in good condition when sent, without any obvious marks or scratches, it appears as new. Fine job & quick turnaround by Nikon!