(help)hazy lens effect?

[calvin_shia]

<p>Hi guys,<br /> I sold an tokina 20-35 on ebay recently, it is a bit hazy on one of the element but I never spot any problem using it. However the buyer says the images are hazy and he doesn't like it. This is the sample image he gave me.<br>

Does it look like an image from a hazy lens? I have little knowledge on the effect of them but it does;t look like what I have heard about them. Could anyone help?</p>

<p>Thanks in advance!</p>

<p><img src="http://s32.postimg.org/4h9qgorit/Rtn_Download_File.jpg" alt="" width="1279" height="854" /></p>

[Robin Smith]

<p>Looks OK to me: what the person may be seeing is simple overexposure on the top right. Difficult to say without comparing the shot with a "good" lens. You could suggest they take a shot with the 85mm in the photo and try and get the framing the same and then compare the images. I somehow doubt there will be much, if any, difference. The trouble is that once someone gets this kind of idea as an <em>idee fixe</em> then you had probably just accept the inevitable return.</p>

[elliot1]

<p>If you did not mention the haze issue in your listing, since you were aware of it you should take the lens back and issue a full refund, including all shipping charges. If you don't, he will likely file a claim against you with eBay anyway.</p>

[Palouse]

<p>Not only overexposed, for the whites/lights, but also the use of a wide aperture makes the out-of-focus areas seem soft. <br>

That said, the advice to refund the sale is the right one.</p>

[SCL]

<p>I agree, a refund is in order.</p>

[calvin_shia]

<p>***<strong>I mentioned the lens is hazy but won't affect the image(from my experience with the lens) in the auction.</strong> So it is not about whether the lens is hazy but if it has noticeable impact to the image quality. In this case he claims the image is affected by the haze.<br>

In other words. The buyer is fully aware of the haze and the auction is listed as no refund. Now he says it doesn't match the description because he think the image is very hazy.</p>

<p>I'm totally okay to refund if what he says is true but I can't tell from this image, that's why I'm asking for help.</p>

[Peter_in_PA]

<p>If he bought it on eBay using PayPal you don't have much choice. Just give the refund.</p>

[clive_murray_white]

<p>Sadly it's unwise to do anything that could get you negative feedback, so I'm with the others favouring a refund with a nice note respecting the buyer.</p>

[calvin_shia]

<p>Guys you are missing the point here. <strong>My auction is listed as no refund and the only condition that I am obliged to do so is the lens does not fit its description</strong>(in this case it's what the buyer claims).<br>

I have to bear both the out and return postage and they are not a small sum of money for the refund. I just want to make sure what he claims is legit. I don't want to lose money just because someone not honouring the term of sale and making false claim.</p>

[wogears]

<p>Choosing a strongly backlit subject is not optimal for contrast, but I suggest you send a refund. If you get negative feedback, you will be unable to fight it.</p>

[Peter_in_PA]

<p>You can list it that way all you want, Calvin. If they used Paypal they have some protection that renders your "no refund" condition moot I expect.</p>

<p>Kinda like a store that has a "no refunds" policy posted. In most jurisdictions, they can't legally do that.</p>

[Michael R Freeman]

<p>I think you need to read the PayPal and eBay User Agreements more carefully. You can list as "no refunds - no returns" as much as you want, but if a buyer opens a PayPal dispute because they are unhappy with their purchase because *they* feel it is not as described, it doesn't really matter what you believe the real condition of the item is. It doesn't matter if you think the buyer's claim is false of not ... you *will* lose that dispute.<br>

<a href="https://www.paypal.com/webapps/mpp/ua/useragreement-full#10">https://www.paypal.com/webapps/mpp/ua/useragreement-full#10</a><br>

<a href="https://www.paypal.com/webapps/mpp/ua/useragreement-full#13">https://www.paypal.com/webapps/mpp/ua/useragreement-full#13</a></p>

<p>Take it from someone who has sold to hundreds of buyers on eBay. The best thing to do in an instance like this is to immediately offer to refund the buyer upon safe return of the lens and move on. Resistance or arguments with the buyer will get you nowhere, except perhaps a negative feedback. The buyer is required to return the item to you by an on-line traceable delivery method, and return shipping is at *their* expense, not yours.</p>

<p>Such is the cost of selling on eBay.</p>

[clive_murray_white]

<p><em>Take it from someone who has sold to hundreds of buyers on eBay. The best thing to do in an instance like this is to immediately offer to refund the buyer upon safe return of the lens and move on. Resistance or arguments with the buyer will get you nowhere, except perhaps a negative feedback. The buyer is required to return the item to you by an on-line traceable delivery method, and return shipping is at *their* expense, not yours.</em> x2 <br>

<br>

I've not sold 100s but enough to know how it all works.<br>

<br>

If you feel a need to express your frustration in this matter, the only thing you can really do is add "relisted due to non-paying buyer" into your new listing. </p>

[mark_pierlot]

<p>Haze reduces contrast, and the image definitely lacks contrast (in addition to being out of focus, and overexposed in the upper right). Who knows whether this is due to poor technique, a crappy lens, haze, or a combination of the three? Nevertheless, as the other posters have said, you're obligated to issue a full refund.</p>

[stephen t]

<p>Calvin, trust me - give him the refund. You must avoid a negative feedback regardless of the shipping cost that you must absorb. A negative feedback rating will cost you far more in the long run than the shipping cost.</p>

[SCL]

<p>If you had disclosed the haze and listed the lens as "for repair" you might have a case. As it is, you have no case. Buyer automatically wins when they get an item "not as described". Quit whining, do the refund, and learn the rules of the game.</p>

[rodeo_joe1]

<p>I have a Tokina 20-35mm f/2.8 AT-X Pro zoom with no visible glass fault or haze. Its contrast is poor wide open, and needs closing down by half a stop to become acceptable. IMO it's really an f/3.5 design that's been "stretched" to f/2.8. Even stopped down considerably its contrast isn't great, and very prone to flare. So I suspect that the buyer is simply seeing the designed performance of this lens - haze notwithstanding.</p>

<p>Even so, if the lens has some physical imperfection that hasn't been disclosed, then the honourable thing to do is issue a refund on return of the lens.</p>

[Two23]

<blockquote>

<p> <strong>My auction is listed as no refund and the only condition that I am obliged to do so is the lens does not fit its description</strong></p>

 

</blockquote>

<p>I don't think you understand. If you get negative feedback, that will kill you from future sales. I've sold a number of things on ebay over the past 16 years and have had some silly reasons for return. I never make an issue of it, and am way ahead for that.</p>

<p>Kent in SD</p>