How do I cancel my account

Discussion in 'Photo.net Site Help' started by chad_ramsey, Apr 22, 2016.

  1. I would like to cancel my account. I sent this question to the contact photo.net page but received a message back to my e-mail stating that it had failed and could not be delivered which I found very strange and frustrating. I no longer want to be charged for further subscriptions. Do I need to contact my credit card and have them block photo.net from charging me again or will I receive a message asking me to purchase another term that I can decline future installments. I tried looking in the help forum and the most recent question was from 2012 which was very unhelpful. Thank you
     
  2. Never mind. I see my account expires in February next year. This site is so complicated and difficult to navigate. Definitely NOT user friendly.
     
  3. Photo.net does not automatically charge for another year at the end of your membership, they do however nag you endlessly ;-)
     
  4. It's really easy to quit.
    1. Go away
    2. Don't renew your paid membership
    3. Don't come back.
    Step 3 is the crucial one, I find out. ;)
     
  5. In case you don't already know, Chad, photo.net is going through a major overhaul. The new version should be a lot more user friendly.
     
  6. Good grief ! JDM, what austility to a simple question. Really necessary ?
    I agree with Hosteen. Worth waiting for.
     
  7. austility?
    whatever that is, my comment was meant to be humorous, not "austile".
    The process, however, is exactly as I described it; but I confess I am reconsidering my personal experience with step 3.
     
  8. "Hostility" as pronounced, JDM. I'm sure you got the idea :)
     
  9. they do however nag you endlessly ;-)​
    Charles, that wasn't my experience. I allowed my 10-year membership to lapse this year, deciding not to renew it until the site itself has been renewed. I received only one reminder about my membership having lapsed, and that was back in January. Maybe they just don't want me back. ;-)
     
  10. Chad,
    You joined photo.net in Feb. this year. According to your home page, you've posted 2 times, both on this thread. You have not asked for help, and you haven't given the community a chance to offer guidance. What are you finding difficult? Please, be specific, and you'll get answers that will help make your time here more enjoyable. We can see that you're frustrated, but you invested in yourself by becoming a paying member here. Rather than leaving angry, why not get your moneys worth, take a deep breath, and tell us what the problem is?
     
  11. Fred, I was in the same situation as you, back in January. I did the opposite of what you did. I made a three year renewal, to show PN that the future PN2 will have to be made for present members also, and not only for some unidentified future new members.
     
  12. G-P

    G-P Administrator Staff Member

    I emailed Chad directly - offered him a preview of new site but happy to help him any way he needs.
     
  13. G-P

    G-P Administrator Staff Member

    PS - 1.) our current subscriptions don't auto renew and 2.) we send out 1 email as a reminder - I'd hardly classify that as nagging. Nagging infers repeated attempts - 1x does not qualify as repeated last I checked!
    Anyone that wants a tour of 2.0 please DM me - we're getting positive results on load testing so we're getting closer.
     
  14. My subscription has just auto renewed. How do I stop this.
     
  15. Sandy Vongries

    Sandy Vongries Administrator Staff Member

  16. I have instructed bank to reverse the transaction and want to cancel my membership.
     
  17. Not sure where to post. Have instructed bank to reverse the charge and I want to cancel membership.
     
  18. Sandy Vongries

    Sandy Vongries Administrator Staff Member

    Under Conversations - will cancel as requested. You have not removed your photos - do you want those to remain? Will pause till I hear from you.
     

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