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technicalsupport

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Everything posted by technicalsupport

  1. technicalsupport
    Please visit www.photo.net/my/photos/featured You can add uploads to be featured or not, and also sort using tools from that page, thanks
  2. technicalsupport
    oh the dropdown bleeds off? i do something, it's about setting more "minimum heights" for page elements
  3. technicalsupport
    The following dialog controls this on the accounts page. Photo.net - Where Photographers Inspire Each Other People either want all the mail they can get or remove themselves aggressively from all the mail they can get, hasn't been a middle ground found yet. We use a 3rd party for mailing, sometimes if somebody complains the whole account gets put on hold till we can confirm user opt-in/out is being honored, which it should be here. I'll check.
  4. technicalsupport
    Guys, we've mostly had the opposite problem, people able to press the green "start subscription" button a whole bunch of times getting charged multiple times. I'm not able to produce any of it, the button turns disabled for me and I can only click and charge once. What kind of card is being used that's being denied? thanks
  5. technicalsupport
    OK, I'll check with the higher ups, it's supposed to show only once for new visitors or non-logged in users ( I think )
  6. technicalsupport
    I'll check this out
  7. technicalsupport
    OK, we'll adjust those fonts, thanks!
  8. technicalsupport
    Should be fixed
  9. technicalsupport
    This is working now? Everything has been re-indexed and deployed, you should have immediate results with full search for the featured photos part of your profile page.
  10. technicalsupport
    Everything has been re-indexed and deployed, you should have immediate results with full search. I think your account is looking good! I've been checking it.
  11. technicalsupport
    awesome idea! it's not that hard to do
  12. technicalsupport
    we switched back to the slow database query for this part of the profile page for now, it's so slow for some profiles takes more than 30 seconds to load. Our indexer needs a schema change also preserving the sort order, and the data back-filled.
  13. technicalsupport
    It's back to 30+ seconds again unfortunately for now, but it did get the photos with the sort order applied for you.
  14. technicalsupport
    we're switching back to database, that went terrible. It will continue to load slowly for you however, I think this was the specific profile that exposed the issue with scaling on the feature.
  15. technicalsupport
    @#$%^&*() Hey guys can you visit www.photo.net/my/photos/featured/ "remove" a photo and "add" the photo back as a featured photo, it should then be featured. The data was moved out of a database to an index, a process ran to back-fill all the ones already picked as featured. The DB was too slow for people choosing lots and lots of featured photos. I'll check and check that on getting that backfilled properly.
  16. technicalsupport

    Test June 5th

    technicalsupport posted a gallery image in Uncategorized

    Test June 5th
  17. technicalsupport
    a web machine choked, we're back, thanks for the enthusiasm and quick feedback
  18. technicalsupport
    Will fix! thanks
  19. technicalsupport
    Reindexing featured photos right NOW! the featured photos will be indexed for quick display on your profile pages soon.
  20. technicalsupport
    The way the featured photos are flagged isn't indexed very effectively. The call to ask for them doesn't scale. We tested having 10 to 20 . Higher numbers causes it to timeout. Let me think
  21. technicalsupport
    please check, the page has been reworked, should be good.
  22. technicalsupport
    We now have to comply with General Data Protection Regulations from the EU. A lot of things have to start happening for the web this month pretty much for all online companies, yikes! Everyone has to properly accept that an email is allowed to be sent from us to you. Email is handled by a 3rd party, we're getting our 'send/please don't send' process for our various messages approved. "new comment" "weekly newsletter" and so on...
  23. technicalsupport
    /my/settings/ "biography" text area towards the bottom
  24. technicalsupport
    will be fixed very soon!
  25. technicalsupport
    is this fixed? a rouge query was referencing deleted photos it shouldn't have, we should have this fixed, thanks!
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