steve_s. Posted November 4, 2002 Share Posted November 4, 2002 I am looking for some help with my photo.net account. I have tried the website email several times and their phone answering machine, but all have gone without a response (I wonder if this site is still being staffed?) My problem is that about a month ago, I changed my email address. I used to use pacbell.net and now I use earthlink.net. I have updated the "my workspace" area, but my "sphar@photo.net" address still forwards mail to my old email address. Can anyone help me, or get a message to the photo.net staff so they can help me? I will be closing my pacbell.net account soon and don't want to lose email. Thanks Steve Sphar sphar1@earthlink.net Link to comment Share on other sites More sharing options...
pmj Posted November 4, 2002 Share Posted November 4, 2002 Well, posting in this forum is usually a good thing to get the staff's attention. As far as I know, members cannot directly update their @photo.net aliases. I will contact Brian (Editor-in-Chief) to see if I can be of some help (I have server access and I think I know how this works, but obviously I'm not going to mess about). Link to comment Share on other sites More sharing options...
seven Posted November 4, 2002 Share Posted November 4, 2002 Steve, one suggestion - for the future, is to use a free email service for all your photo.net mail : i.e. keep it separate from work and personal mail where your address might change from time-to-time. I've seen your posts before concerning your inability to contact photo.net, and their lack of response to emails and your telephone messages..... A few months ago photo.net asked for volunteers to help with a number of administrative tasks - literally thousands of hours per week were offered by members ranging from IT assistance to verifying the existence of suspect account holders.......the thread fizzled out, before I could offer my 30 hours per month, gratis - whilst continuing to support the site financially. I'm not surprised you're frustrated. Link to comment Share on other sites More sharing options...
steve_s. Posted November 4, 2002 Author Share Posted November 4, 2002 Thanks for your concern Seven. I'm not really frustrated, I just want the email address changed. I am grateful that this site even exists, I get a lot of useful information from it. That is why I subscribed, I want to support photo.net. Link to comment Share on other sites More sharing options...
paul_purcell Posted November 5, 2002 Share Posted November 5, 2002 Perhaps I'm missing something Steve, but after clicking on My Workspace, on the right side of the screen that comes up (i.e. my workspace) is a link directly to Update My E-Mail Address. Is this not what you're after? Link to comment Share on other sites More sharing options...
pmj Posted November 5, 2002 Share Posted November 5, 2002 Paul, the option you are referring to is to change the email address that you use to log in. photo.net subscribers ("patrons") can select a "vanity @photo.net" email address, which is really just an alias forwarding mail to your real email address. In my case, pmj@photo.net forwards to patrick@company-name-deleted.nl. Steve would like to be able to update the address the alias points to, which may be needed if you change employer or ISP. At this moment, that is not possible (except by sending mail to the Editor-in-Chief and hoping he's got a minute to spare). However, Brian and I are currently exchanging emails on how to improve this. So, please hang on a bit :-) Link to comment Share on other sites More sharing options...
steve_s. Posted November 6, 2002 Author Share Posted November 6, 2002 Thanks Patrick, you have summed up my problem precisely. I did not know it would be difficult for photo.net to change the address that the alias points to. It seems to me that this would be a necessary part of offering a photo.net email address. If I have caused inconvenience to you or photo.net staff, I didn't mean to! I don't change my email address often. I had pacbell.net for seven years, in fact, I was a beta tester for them. But the junk email just got to be too much. I would receive 30 spam emails for every real email, so I had to change. I really appreciate your help. In order to make my photo.net address useful, I have to be able to change the address it points to because I am changing my ISP. Thanks, thanks, thanks! Link to comment Share on other sites More sharing options...
seven Posted November 7, 2002 Share Posted November 7, 2002 Steve - this MIGHT be an option. Go to your workspace, I think if you're on a PC you right click : on a Mac I simply hold down the mouse and click "check source" : in my instance this is part of what's displayed (I'm omitting codes for security reasons) ....sevensturt@photo.net....which forwards to.....sevensturt@hotmail.com... You might need authorisation....then again, I wonder if you can't simply change it yourself? Link to comment Share on other sites More sharing options...
pmj Posted November 7, 2002 Share Posted November 7, 2002 Seven, what you are referring to is the output of the program that runs on the photo.net server. By changing (the local copy of) that output, you do not actually change anything in the database or the mail configuration of photo.net. Link to comment Share on other sites More sharing options...
seven Posted November 7, 2002 Share Posted November 7, 2002 Thanks Patrick. It seemed too easy, and of course one can obtain this info. on any page meaning, for example, that I could moderate another's comment at whim. It seemed too good (and open to abuse) to be true. Link to comment Share on other sites More sharing options...
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