Done business with Don Goldberg?

<p>How many of you have done business with Don Goldberg (http://www.dagcamera.com/)?</p>

<p>My dad sent his Minox III to Don for repair back in May. Most of his e-mails go unanswered. It took over 4 weeks just to get an acknowledgment of receipt for the camera from him.</p>

<p>At this point, my dad has paid for the repair (weeks ago - and at a higher rate than the estimate) and figures he'll never see his III again. As highly recommended as Don was (not Was), I find this a little hard to believe. I understand that he could be quite busy, but a little communication would be nice.</p>

<p>Is poor communication and 4 month plus turnaround par for the course?</p>

<p>I want to give him the benefit of the doubt, but unanswered e-mails create more doubt than benefit...</p>

<p>Send him another e-mail or call him. He is usually swamped, but has always given me great service.</p>

<p>I have delt with him several times over the years both for repair and for parts. Have never had a problem with him so emails were never really exchanged. Turnaround on parts (shutter blades) was around a week and on repair about 3 weeks. </p>

<p>Don is in the phone book and a pleasant fellow! Why not be personable and call him?</p>

<p>Received the III today....</p>

<p>I've send Minox's and Leicas to him for years. Turnaround time varies from almost instantly to prolonged.<br>

He seems to be one of those fellows who doesn't really check his email very often (unlike most of us who do so several times a day). He prefers phone calls which he handles personally.</p>