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mr_marks

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Posts posted by mr_marks

  1. <p>Just an update: Better Business Bureau, Calgary, was not able to take any action against Visible Dust. According to their Mediation Administrator, "BBB is not an enforcement agency. We are a non profit neutral Organization, who tries to help with Consumer to Business disputes. We cannot force a company, and we cannot supply an opinion on a complaint. We have to remain completely neutral." For those who plan to take up any case through BBB, please do not expect much from them, based on my experience. At the end of the day the consumer is at the loosing end no matter the quality and defect in the product, if a manufacturer like Visible Dust attempts to cover up their manufacturing defects. In the case of Visible Dust, not only they denied the manufacturing defect but worse still, in one of their feedback to BBB, they accused the customer of purposely causing the defect! I was completely disgusted at the deceitful and negative attitude of Visible Dust that I told them to keep the defective loupe as per my last message to them below:<br /><br />Hi Visible Dust/Julie,<br /><br />Despite your denial and attempt at discrediting my complaint on your manufacturing defect, I stand by my findings on the defective coating in your sensor loupe product. You can keep the defective loupe as after all the bad experience I have gone through with Visible Dust, I am no more interested in using any of your products. I have never in my life had so much difficulty in dealing with a product issue. Although I will stand to lose more than $100 in buying this product and all the shipping expenses, it is a matter of principle for me. It is a pity that Better Business Bureau was not able to take any action against Visible Dust. I trust in God that truth and honesty will prevail in our lives. <br /><br />Mike</p>
  2. <p>Visible Dust's representative, Julie, seem to be quite dishonest and she is trying to put it such that it is not a manufacturing defect and trying to absolve Visible Dust of warranty replacement and shipping cost. I reproduce below the last email I sent to her (cc to Better Business Bureau, Calgary). It is obvious to me that I am dealing with a dubious company. I will never purchase another product from them and will never recommend their products to anyone.<br>

    ----------------------------------------------------------------<br>

    Hi Julie,<br>

    Here are my responses in brackets to your last email:<br>

    1) Please let me know if you want me to send free of charge your Repaired Sensor Loupe which is cleared of any spots and fully functional, as it was an Optical cleaning problem. [i have already explained to you many times that I use exactly the same method of cleaning that you used i.e. with a microcloth and a cleaning solution, and tried cleaning a few times but the spot will not come out as they are permanent coating defects. This coupled with my long experience as a photographer and engineer specializing in coating technology further affirms this. I think the reason why you are insisting that it can be cleaned and making me appear to be in the wrong is only to dishonestly absolve your company of its warranty against manufacturing defect and to make me bear the full shipping charges]<br />2) You have not provided us with a receipt of purchase, therefore we cannot provide you a new unit of choice in black, as your original sensor is fully functional. [Again you’re being dishonest here as a receipt was already emailed to you on Oct 20th immediately upon your request as per the email communication below]<br />3) I can ship it C.O.D. the cost to ship Via Canada Post from Canada is 20$. [Again you’re dishonest as I have mentioned to you many times that I shipped back the defective loupe to you within 2 days of receipt of the loupe pending your return authorization email. I received it on Oct 3rd and shipped it back to Visible Dust on Oct 5th. You’re trying to absolve your responsibility of paying for the return shipping by citing your return policy of 14 days within receipt. Well, I returned the defective loupe to you within 2 days of receipt. I have a copy of the postal receipt as proof]<br>

    Mike</p>

     

  3. <p>Here's a message I received from another member:<br>

    Well, when they first started they were the first ones on the market with a sensor brush. They had some really bizaare claims and pseudoscience on their site saying how novel it was (even though I used a similar electrostatic item to clean my LP's). The brush was very expensive ($90-$110 each)and to justify it they claimed they had a multi-thousand dollar plasma chamber to give the brush it it's magical properties. It was like a comic book. I had to find some references so you would know that I didn't make this up. Of course, you won't find info on their site anymore. I wish the original web page were still available, but these links I found will give you the gist of it.<br /> <br /> <a href="http://www.bobatkins.com/photography/digital/sensor_cleaning_ii.html" target="_blank">http://www.bobatkins.com/photography...eaning_ii.html</a><br /> <a href="http://www.dmcphoto.com/Articles/SensorBrushes/" target="_blank">http://www.dmcphoto.com/Articles/SensorBrushes/</a></p>

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