<p>WILL - just got back : You do not need film, BUT, (and I failed to mention this, sorry) you need to have the take-up spool inserted - AND the back needs to be closed, before the counter will work.<br /> If you remove the 2 screws, there's a spring which seats against a disc. This disc is secured by a large screw. I would first check out the Spring. If it looks OK, I would first use 70-100% Isopropyl Alcohol (or lighter fluid) applying just a few drops on the disc mechanism.</p>