Photoshop software dilemma

d_ponce · February 14, 2016

A few years ago when I saw that Adobe was trying to seduce us into using the cloud - I suspected the standalone version of CS would be a thing of the past, so I purchased CS6 as an upgrade to my CS5 version -- and since they had a good offer if you added LR4 to the bundle, I went for it -- although I had never used LR before. I got frustrated with LR and stopped using it after a few attempts, since CS6 did everything LR did, just a little differently. Rather than try to reteach myself, I just used CS6.

My problem, I think, is that at the time I was trying to see what the allure was with Mac's so I had also purchased a Mac - and purchased the Mac version of CS6. Recently, however, I decided that a new computer was in order, I decided to scrap the Mac OS and go back to Windows (see another thread regarding my Mac headaches - lol). Today I trying installing CS6 on the Windows platform because the box said that the system requirements was either a Mac or Windows -- unfortunately, that was not the case. They gave me a Mac only version. I installed my LR4 (and will try again to learn it) as well as the CS5.

My question -- has anyone tried to get a swap from Adobe from one platform to another? If so, did they charge you for it? I struggled trying to contact tech support -- so I thought before I waste any more time I thought I'd check with you guys to see if it is even possible. If not, I will focus on using LR -- but I will so miss CS6 (I do like it much more than CS5). Thanks for you input!

digitaldog · February 14, 2016

A few years ago when I saw that Adobe was trying to seduce us into using the cloud

</blockquote>

Seduce US? Some, sure. 6.1 million customers all seduced? I wasn't....

* http://prodesigntools.com/creative-cloud-one-million-paid-members.html

Adobe’s <a href="http://www.showcreativecloud.com/">Creative Cloud</a> has been available for 3½ years now and continues to gain strong adoption in the marketplace, the <a href="http://prodesigntools.com/links/news-room/pressreleases/201512/121015Q4FY2015results.html">latest published figures</a> show.

Paid membership continues to accelerate – adding a record 833,000 new subscribers in the past quarter (almost 65,000 new customers each week) – which means that total number of subscribers has now surpassed 6.1 million since the <a href="http://prodesigntools.com/adobe-cc-2015-release-out-free-trials.html">CC product line</a> replaced Creative Suite in June 2013.

Prior to the launch of CC, Adobe had an installed base of <a href="http://prodesigntools.com/links/content/dam/Adobe/en/investor-relations/PDFs/IR-presentation-may2013.pdf">12.8 million customers</a> using different versions of the older CS tools, which had been built up over a decade…

They gave me a Mac only version.

</blockquote>

The subscriptions is cross platform!

Anyway, to answer your question, call Adobe, you can swap your non-seduced perpetual license from Mac to Windows or vise versa.

https://forums.adobe.com/thread/332157:

With the perpetual (boxed) products, there's no charge to change platforms - provided you're on the most recent version of the CS software, because Adobe never sells or distributes old releases... CS4 was "current" four years ago, but CS6 is now.

howard_m · February 14, 2016

You will have to contact a human at Adobe and see if they will *still* do a 'platform swap'. They used to do that in the pre-CC days and it was about $25, a piece of paper and a promise that you deleted the old software. However, these days, they might not be willing to do that and simply say 'you must go to CC'.

Yes, LR is/was a cross-platform license but PS never was (pre-CC).

Uhooru · February 14, 2016

A few years ago when I saw that Adobe was trying to seduce us into using the cloud

</blockquote>

I'm assuming you mean the photographers package. How did this seduction occur? Candle lights and good champagne? Or was it just two great products for an incredibly low price that a couple of years later is still at that same price? I'm glad you kept your processing virtue intact instead of saving mere lucre while getting the latest version of the programs as they are created.

digitaldog · February 14, 2016

Well it is Valentine’s Day <g>

marc_rochkind · February 14, 2016

I am so glad Adobe initiated the photography subscription at $10/month. No more dealing with upgrade fees, and now my Photoshop is up-to-date all the time.

It's crazy that photographers spend thousands on cameras, computers, and printers and don't want to spend $120/year on the software that pulls it all together.

All that time wasted worrying about why LR or PS version-X won't open raw files from a new camera, And whether your old copy will work on another system. Who has time for all those hassles? With CC, it all goes away.

Spearhead · February 14, 2016

Candle lights and good champagne?

</blockquote>

I knew they gypped me when I signed up. I didn't get candles or champagne. I didn't even get a matchbook and two buck Chuck.

The PS platform switch was a pain long before CC. I did it about eight years ago, with CC it doesn't matter. You just deactivate on one computer and activate on another, regardless of OS.

d_ponce · February 14, 2016

Looks like Marc lost his virtue -- lol! (I cracked up with your comment, Barry :-) but it looks like the allure was too seductive for you - up-to-date for life for a mere $120 a year - for now - I'm tired of everyone taking 'just a small amount' every month - I'm old school -- if I want something, I want to buy it - not lease it 'forever' and never own it). There's the rub, Howard - contacting a real person...I couldn't find that information doing a cursory look through -- but will try again to see if they offer the swap that you mentioned -- otherwise I'll live with CS5 and learn LR. Thanks, guys!

digitaldog · February 14, 2016

I'm old school -- if I want something, I want to buy it - not lease it 'forever' and never own it).

</blockquote>

Well the facts are, you've never owned Photoshop. You own a license to use it. You agreed to the EULA to even launch it in the first place (did you read that EULA or just click on the OK button)?

Spearhead · February 14, 2016

if I want something, I want to buy it - not lease it 'forever' and never own it

</blockquote>

So you bought your internet connection? How did you do that?

digitaldog · February 14, 2016

Or cell service, phone, cable, AAA, Sam's club (ANY Membership fees).... You get the idea D Ponce. If not : https://en.wikipedia.org/wiki/Subscription_business_model

The subscription business model is a <a title="Business model" href="https://en.wikipedia.org/wiki/Business_model">business model</a> where a customer must pay a subscription price to have access to the product/service. The model was pioneered by <a title="Magazine" href="https://en.wikipedia.org/wiki/Magazine">magazines</a> and <a title="Newspaper" href="https://en.wikipedia.org/wiki/Newspaper">newspapers</a>, but is now used by many businesses and websites.

Rather than selling products individually, a subscription sells periodic (monthly or yearly or seasonal) use or access to a <a title="Product (business)" href="https://en.wikipedia.org/wiki/Product_(business)">product</a> or <a title="Service (economics)" href="https://en.wikipedia.org/wiki/Service_(economics)">service</a>, or, in the case of such non-profit organizations as <a title="List of opera companies" href="https://en.wikipedia.org/wiki/List_of_opera_companies">opera companies</a> or <a title="Symphony orchestra" href="https://en.wikipedia.org/wiki/Symphony_orchestra">symphony orchestras</a>, it sells tickets to the entire run of five to fifteen scheduled performances for an entire season. Thus, a one-time sale of a product can become a recurring sale and can build <a title="Brand loyalty" href="https://en.wikipedia.org/wiki/Brand_loyalty">brand loyalty</a>. It is used for anything where a user is tracked in both a subscribed and unsubscribed status.

Membership <a title="Fee" href="https://en.wikipedia.org/wiki/Fee">fees</a> to some types of organizations, such as <a title="Trade union" href="https://en.wikipedia.org/wiki/Trade_union">trade unions</a>, are also known as subscriptions.

Industries that use this model include <a title="Mail order" href="https://en.wikipedia.org/wiki/Mail_order">mail order</a> <a title="Book sales club" href="https://en.wikipedia.org/wiki/Book_sales_club">book sales clubs</a> and <a title="Music" href="https://en.wikipedia.org/wiki/Music">music</a> sales clubs, <a title="Cable television" href="https://en.wikipedia.org/wiki/Cable_television">cable television</a>, <a title="Satellite television" href="https://en.wikipedia.org/wiki/Satellite_television">satellite television</a> providers with <a title="Pay-TV" href="https://en.wikipedia.org/wiki/Pay-TV">pay-TV</a> channels, <a title="Satellite radio" href="https://en.wikipedia.org/wiki/Satellite_radio">satellite radio</a>, <a title="Telephone companies" href="https://en.wikipedia.org/wiki/Telephone_companies">telephone companies</a>, <a title="Cell phone companies" href="https://en.wikipedia.org/wiki/Cell_phone_companies">cell phone companies</a>, <a title="Internet provider" href="https://en.wikipedia.org/wiki/Internet_provider">internet providers</a>, <a title="Software provider" href="https://en.wikipedia.org/wiki/Software_provider">software providers</a>, <a title="Website" href="https://en.wikipedia.org/wiki/Website">websites</a> (e.g., <a title="Blogging" href="https://en.wikipedia.org/wiki/Blogging">blogging</a> websites), business solutions providers, <a title="Financial services" href="https://en.wikipedia.org/wiki/Financial_services">financial services</a> firms, <a title="Fitness club" href="https://en.wikipedia.org/wiki/Fitness_club">fitness clubs</a>, lawn mowing and snowplowing services and <a title="Pharmaceutical" href="https://en.wikipedia.org/wiki/Pharmaceutical">pharmaceuticals</a>, as well as the traditional newspapers, magazines and <a title="Academic journal" href="https://en.wikipedia.org/wiki/Academic_journal">academic journals</a>.

d_ponce · February 14, 2016

@Jeff - exactly my point -- I'm tired of monthly leases - internet, cable, you name it - I have enough of them already. I am getting close to retirement age - now I'm looking at the big picture. There won't be any more steady stream of income coming in for a job well done. So perpetual monthly expenditures will have to be widdled down to only the essentials. Your time will come -- unless you are a government employee and will be getting a nice pension that we are paying for. :-)

Technicality, Andrew -- true I did not "own" it - whether I read the EULA or not - but the fact is, once I paid for that disc, no one is forcing me to pay for it again. With CC you do not have a choice. I had even heard that if you stop your subscription, everything you had on the cloud is deleted immediately - so you will need to do old-fashioned back-ups anyway. It's still pay me now or pay me later -- in the CC case: forever.

I suspect at some point there will no longer be any 'luring' -- but 'no choice' if you want to stay with Adobe (I'm sure LR will be next on the list). But that will just open the doors for competition -- companies who do not mind selling the use of their product on a physical disk/download that you purchase then upgrade for a few dollars more when you want the latest technology. But if you are happy with what you have (and your computer doesn't balk) you're good to go, no one has shackled you into perpetuity. :-)

digitaldog · February 14, 2016

With CC you do not have a choice.

</blockquote>

Of course you do. Look, if you've got a real question about side grades, ask (you got answers). If you have an anti-Adobe agenda, which appears to be true, start a thread ranting about Adobe. Not that many of us here haven't seen a 1000 by now. Pointless. Don't want to subscribes, don't. Don't believe in gay marriage, don't marry someone gay.

I had even heard that if you stop your subscription, everything you had on the cloud is deleted immediately

</blockquote>

First, it's not true. 2nd, there's nothing to put on their cloud if you don't want to and if you do, and decide to stop subscribing, copy it down. Otherwise, that's a pile of FUD! Call Adobe, get your side-grade (or don't). The Adobe subscription rants and FUD's were kind of interesting 3 1/2 years ago (for a week or two), now it's worthless dribble. Move on.

Uhooru · February 15, 2016

I didn't get anything from Adobe, I guess I'm just a cheap date!

Colin O · February 15, 2016

Sorry, I haven't read through this whole thread, but my understanding of the OP's problem is that s/he has a licence for Adobe Photoshop CS6, which s/he wants to use on a Windows machine, but only has the Mac installer. Can't you just download the Windows installer for CS6 now, and use the previously-purchased licence with this new installation? You can download installers for previous versions here: <a href="http://www.adobe.com/downloads/other-downloads.html">http://www.adobe.com/downloads/other-downloads.html</a>

d_ponce · February 15, 2016

Hi Colin -- best that you didn't read all of the thread -- lol --got some 'passionate' folks on this forum - :-)

But thank YOU for replying! The link looks like it is exactly what I need -- not sure why I couldn't find it originally, but thank you VERY much for pointing me in the right direction. It looks like it is possible that it is a 3+ hour download -- but I did not want to delay in thanking you while it is doing its thing. If it works, then you're THE man -- if not, I still thank all of you for your contributions and taking the time to provide insightful suggestions. When you are setting up a new computer there are so many things that need to be done -- it is so good to know that when a question arises, there are so many good folks that want to make the process a little easier with their expertise. Thank you! Diane

Spearhead · February 15, 2016

Can't you just download the Windows installer for CS6 now, and use the previously-purchased licence with this new installation?

</blockquote>

No. You have to work with a person in Adobe customer service for the change as the first response pointed out. See <a href="https://helpx.adobe.com/x-productkb/policy-pricing/exchange-product-language-os.html">this page.</a>

digitaldog · February 15, 2016

What Jeff said (and other's earlier on). CALL Adobe. Pointless to download the other build until you have the proper serial number.

Hi Colin -- best that you didn't read all of the thread -- lol --got some 'passionate' folks on this forum - :-)

</blockquote>

That provided correct and accurate text on how this is all done!

randy_cooprider1 · February 15, 2016

Had a friend who said you never own your home. I said "Yes I do!". She said "What happens if you don't pay property taxes every year?" Seems like the subscription business model was started a loooong time ago. [:-)

Dave410 · February 15, 2016

I never saw it as a seduction. I saw it as Adobe pressuring me to do something that was good for them and bad for me. I can decide when to pay money to upgrade my software all by myself.

d_ponce · February 15, 2016

ok - I went to the link that Colin provided - after 3+ hours the files are downloaded; clicked on the application file - it spits out a folder called CS6, but not much more (the installation instructions tell you to click on the setup file in windows from the disk -- but that won't work if you don't have the windows disk!).

Calling the tech support number leads you back to the 'getsupport' page - because Adobe no longer supports CS6 by phone - then the forum page -- which all postings lead you back to a page that states you must talk to a representative in order to make the swap (I even tried fooling the prompts - hoping to get a real person -- but it just puts you into a perpetual loop, then eventually disconnects - :-).

I do have the original CS5 installed on the new pc -- but, of course, the Mac CS6 disk doesn't help on the pc (but I did try -- just in case there was something in the programming).

Come to find out, I have another dilemma. I installed LR4 - but it doesn't recognize the NEF files that my D810 (Nikon) creates -- and I will need to upgrade to LR6 to get that! LOL! (but this isn't funny any more). So my objective right now is to try to get CS6 - because I know it recognized my NEF (raw) files. oh my.

digitaldog · February 15, 2016

ok - I went to the link that Colin provided - after 3+ hours the files are downloaded; clicked on the application file.

</blockquote>

There's a saying in Italian that roughly goes: "A lavar la testa all'asino si perde tempo e sapone", which roughly translates to "If you try to shampoo a donkey's head, you are wasting both your time and your soap."

What you did was waste your time and soap with the download before following the advise you got to call and get a side grade.

I installed LR4 - but it doesn't recognize the NEF files that my D810 (Nikon) creates

</blockquote>

Download (not a waste of time) the free DNG converter, convert, it will recognize the newer camera files that are not recognized thanks to Nikon going out of their way to alter every new proprietary raw they create (Canon and other's too). OR upgrade to the newest version of LR. Your call.

and I will need to upgrade to LR6 to get that! LOL! (but this isn't funny any more).

</blockquote>

WRONG. Adobe doesn't force you to upgrade! They could but they don't. They provide a free fix of the mess Nikon produced by not making that NEF just like the last so all 3rd party raw converters can understand this new format. The bad guy isn't Adobe, sorry to burst your bubble there. The bad guys are the camera companies. Bet that newer camera's JPEG can be read like all the other camera JPEGs, but the raws? Nope. The proprietary raws could be produced that behave just like that JPEG. In your case, Nikon decided they wouldn’t go that route. So every damn 3rd party converter, Adobe and otherwise, have to hack the new format, support it etc. Pointless.

d_ponce · February 15, 2016

@Andrew - Jeff's response to call a rep came two hours after the link was sent - I was following the suggestion -- which seemed like a good one. Again, I could not get a real person no matter how much I tried. If you have a way to do that, it would be greatly appreciated - because that does seem to be the solution, after trying to 'help myself' by going on the Adobe forums, etc.

No bad guys here - I'm not blaming anyone, really. I'm just trying to get my programs to work after getting a new computer -- that's all this is really about. I think we've all been there.

digitaldog · February 15, 2016

Jeff's response to call a rep came two hours after the link was sent - I was following the suggestion -- which seemed like a good one

</blockquote>

Hours prior to Jeff's I wrote (in post #2, LESS than an hour after your question):

Feb 14, 2016; 06:38 p.m. Anyway, to answer your question, call Adobe, you can swap your non-seduced perpetual license from Mac to Windows or vise versa.

</blockquote>

Richard Williams · February 15, 2016

It doesn't sound like this suggestion works though, does it? Has anyone managed to sidegrade since Adobe killed telephone support for CS6?

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