vaserpacer Posted November 12, 2018 Share Posted November 12, 2018 The phone has been successfully connected to the computer,but these photos saved in the phone can not be found .i replaced a new USB cable, but got the same result. Link to comment Share on other sites More sharing options...
Tony Parsons Posted November 12, 2018 Share Posted November 12, 2018 It would help if you could tell us the OS you are using, and the software with which you are trying to move the images. Does your computer recognise the images on the phone ? Tony Link to comment Share on other sites More sharing options...
kmac Posted November 12, 2018 Share Posted November 12, 2018 (edited) Does the phone have a memory card, and can you remove it from the phone ? If you have a card hub plugged into a USB port on the computer, it should read the card, then you won't need a USB cable. It can make a big difference transferring this way If the phone has no card, you could try transferring via a Bluetooth dongle Edited November 12, 2018 by kmac Link to comment Share on other sites More sharing options...
BeBu Lamar Posted November 12, 2018 Share Posted November 12, 2018 On most phones you have to allow the computer to access the phone. Tap on the phone there and the phone will ask if you allow the computer to access it. Link to comment Share on other sites More sharing options...
AlanKlein Posted November 12, 2018 Share Posted November 12, 2018 Use your password to open the phone. What phone do you have? Flickr gallery: https://www.flickr.com/photos/alanklein2000/albums Link to comment Share on other sites More sharing options...
vaserpacer Posted November 13, 2018 Author Share Posted November 13, 2018 Samsung S9 Link to comment Share on other sites More sharing options...
kmac Posted November 13, 2018 Share Posted November 13, 2018 The S9 has problems with it's Bluetooth so if you can remove the micro SD card from the phone you can then use the card like any other card but you'll need a card reader plugged into your computer to insert it into. This is only if the photos went to the card and not to the phones own memory. If the photos are in the phones memory only and you use a USB cable from the phone to the computer, you may have to upgrade your computers operating system, given that the photos weren't transferring before Link for problems with S9 Bluetooth How to fix Galaxy S9 Bluetooth problems Link to comment Share on other sites More sharing options...
vaserpacer Posted November 14, 2018 Author Share Posted November 14, 2018 Upgrade my computers operating system ? Link to comment Share on other sites More sharing options...
mikemorrell Posted November 14, 2018 Share Posted November 14, 2018 Strange. I have a Samsung Galaxy S7 and I've never had a problem connecting with Windows 10. You write that "The phone has been successfully connected to the computer..." so you should be able to see your phone and all its folders listed using Windows Explorer (see below). My photos are stored in the folder Samsung Galaxy S7/Phone/DCIM/Camera. If you can't connect it, it may be worth taking your phone to a local phone store to have the connection checked there. Link to comment Share on other sites More sharing options...
vaserpacer Posted November 16, 2018 Author Share Posted November 16, 2018 Strange. I have a Samsung Galaxy S7 and I've never had a problem connecting with Windows 10. You write that "The phone has been successfully connected to the computer..." so you should be able to see your phone and all its folders listed using Windows Explorer (see below). My photos are stored in the folder Samsung Galaxy S7/Phone/DCIM/Camera. If you can't connect it, it may be worth taking your phone to a local phone store to have the connection checked there. [ATTACH=full]1271174[/ATTACH] [ATTACH=full]1271174[/ATTACH] Have you upgraded your Windows 10 computer before? Link to comment Share on other sites More sharing options...
mikemorrell Posted November 16, 2018 Share Posted November 16, 2018 Yes, my update scheduling is "automatic". Your question reminded me that there was one major W10 update (Fall 2016? 2017?) that resulted in the loss of a couple of device drivers. I can't remember which ones exactly (scanner/printer? camera? phone?) but I had to re-install them from websites. It's just possible that something similar is causing your problem. Link to comment Share on other sites More sharing options...
vaserpacer Posted November 18, 2018 Author Share Posted November 18, 2018 Yes, my update scheduling is "automatic". Your question reminded me that there was one major W10 update (Fall 2016? 2017?) that resulted in the loss of a couple of device drivers. I can't remember which ones exactly (scanner/printer? camera? phone?) but I had to re-install them from websites. It's just possible that something similar is causing your problem. Thank you , i got it ,i will try updating it . 1 Link to comment Share on other sites More sharing options...
jackanerkohl Posted November 20, 2018 Share Posted November 20, 2018 I did backup photos to computer without updating my computer . The Samsung can be connected to computer with USB cable , trying installing a transfer app on your computer which can scan all the info of your Samsung ,and move them to computer . Link to comment Share on other sites More sharing options...
vaserpacer Posted November 21, 2018 Author Share Posted November 21, 2018 As i know , If the phone is successfully connected to the computer , we can view all the info of phone on computer and we are also allowed to export somthing we want ,but i failed. Link to comment Share on other sites More sharing options...
jackanerkohl Posted November 23, 2018 Share Posted November 23, 2018 The method that you mentioned is to move photos without the help of any tools , all you need is a USB cable , but IDK, you failed, and the method i mentioned is to move photos to computer with the help of the tool. Link to comment Share on other sites More sharing options...
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