Apple saga continues

Discussion in 'Digital Darkroom' started by tdigi, Nov 29, 2010.

  1. So after months of trips to apple store ( told me the hardware was fine within the 30 day return period ) now they tell me the logic board and ram where bad so it was replaced. I get it back and have the same problems but now the display does not work. Still they want me to bring it back for them to monitor and repair. Is this a joke. Apple used to have great support.
     
  2. Why is it when you just order something you see a post like this :)
     
  3. because not all apple or pc are bad, *X&$#**X&$#**X&$#**X&$#* append.... out of million sold, you got a bad one... out of the 30 i bought in
    the lt 18 years... they where all good.

    whats the problem with there service? it doestn work and they want to fix it... you cant blame them for that seriously?
     
  4. The service was my issue but I happy to say they finally gave me a new one. ( with a slight upgrade to boot ) Great computers, just a frustrating situation when something is handled poorly.
     
  5. Is this a joke.​
    No, it's not a joke. And neither is a system that takes months to resolve. This has been happening for a few years now. You're not an isolated case nor is it easily forgiven. I have more than a few friends that feel the same way as you and there are scores and scores of postings in the mac forums with people that feel the same.
     
  6. Scores and scores of postings​
    Out of how many sold? I'm on my 4th one, still have and use 3 of them and haven't had a problem except an optical drive went out after 2 years. Was replaced in a day for free. Yes people get lemons and not rarely, but Apple has the highest computer hardware customer satisfaction rating of computer company ranked. See: http://gigaom.com/apple/apple-still-winning-the-customer-satisfaction-game/
    It sucks he had a problem and it shouldn't have taken that long to fix it. But apparently they are doing something right.
     
  7. Admittedly, I have NEVER had a Mac fail on me (and, believe it or not, I have owned pretty much one from every line since the original Mac 512! - I think I must be on my 15th Mac or so...). Barry is absolutely right - of course you;ll get problems - it's hardware and hardware fails! Do you know that some PC manufacturers require your screen to have at least 3 bad pixels before they replace it? How would you react to that?
    Apple has an amazing customer service record and a few odd cases here and there are only to be expected - statistically speaking.
     
  8. Apple has an amazing customer service record and a few odd cases here and there are only to be expected - statistically speaking.​
    What do you call a few odd cases? Do you use google? Here's one epic thread with 2400 replies going 162 something pages about the flickering iMac last year.
    http://discussions.apple.com/thread.jspa?threadID=2218213
    then the forum had to continue it here because it was crashing Mac browsers (unreal)
    http://discussions.apple.com/thread.jspa?threadID=2381983&tstart=135&start=0
    They sold them for four months knowing a huge % of them were faulty. Perhaps go there and call it a "few odd cases". Then the flickering monitor might be solved, but know the 2010 Core i7 iMac shutdown issue
    http://discussions.apple.com/thread.jspa?threadID=2548180&tstart=15&start=0
    Reminds me of the breaking hinges on the first Macbook Air. Consumers all over the globe breaking hinges on thier new $2000 Air and Apple refuses warranty. Surely someone here must remember that one? There's 152 pages of this sentiment:
    "Apple has repeated this pattern of accusing the consumer for practically everything they've produced. You'd expect an extended service agreement to be honored more often than challenged (by a reputable company). I dropped Apple (due to the way they handled my son and his iPhone purchase) and have gone back to Dell..."
    http://discussions.apple.com/thread.jspa?threadID=1893302&tstart=0
    Then if that wasn't enough, the newly released MacBook Air Screen "Flicker" and Freeze
    http://discussions.apple.com/thread.jspa?threadID=2629780&start=0&tstart=0
    Mac finally admits issues
    http://www.google.ca/search?q=imac+flickering+monitor&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:eek:fficial&client=firefox-a#hl=en&expIds=17259,18168,25907,27494,27744,27868&xhr=t&q=macbook+air+issues&cp=14&pf=p&sclient=psy&safe=off&client=firefox-a&hs=Ls1&rls=org.mozilla:en-US%3Aofficial&aq=0&aqi=&aql=&oq=&gs_rfai=&pbx=1&fp=d889988ee2a99b11
    A year before that they did the same thing with the faulty nVidia 9400 chipset in the MBP. Want links to that as well?
    You wont be able to find similar stories from Dell/HP/Asus etc. Apple was much better when they were close to bankruptcy. It's been down hill in the computer dept since the success of the iPod imo
     
  9. Apple used to be good when very few people bought it and there was a huge price premium to pay, so they made sure each unit would be quality tested. Now, there are many more using Apple products because it is a fad. They are producing more products and as a result the quality testing is not very good.
     
  10. It was a frustrating experience mainly because when I first purchased the machine it seemed to run slow. It would hang and spin a lot doing just simple things so I called apple care they had me do some tests etc and said it all seemed fine. The battery also only lasted about 2 hours so after doing tests ( they said it was fine ) I finally had enough and just took it in. They ran tests again and found the battery was bad but everything else was fine ( as they say) months of poor performance and crashes followed.
    All this time I am making countless calls and re-installing the system 2 times to still have the same issues. Took it in again and they claimed all was fine. This time I did not accept that and had them take it and inspect it in detail. Sure enough I get it back and most all of the insides where replaced ( logic board, ram ) . Turn it on the first time and the display does not work not to mention it was still crashing.
    On my last trip in the first tech I spoke to told me it even feel strange like something is humming that is not right. The manager at first does not want to offer a replacement they said they will only fix it which obviously frustrated me further, I mean you get something back after a week and there are now new problems and the response is "well it needs to be repaired".
    An hour of talking ( arguing my case ) and they finally agreed to replace it. I guess all's well but still this would not have come to this years ago and my confidence in apple is not at all the same. I will never spend this amount of money on a laptop from them again. They did make it right giving me a slight upgrade but it should not have come to this.
    My advice when you buy an apple computer give it a really good test in the first month when it can be returned. Any issues ( not what apple techs say ) but issues you feel you experience. RETURN IT ASAP while you still can.
     
  11. >>> Out of how many sold?
    Excellent question, Barry. For the last quarter apple sold a record 3.89M Macs. Let's say future quarters will be at least that. Or, 15.5M units for the year.
    With respect to "scores and scores." how about 100 score? That would represent 0.013% of all Macs sold over a year.
    Not enough scores? How about 1,000 score? Then that's 0.13%.
    There's a reason why Apple is the 2nd highest valued company; with market cap at $287B. Also, it's good to compare market performance with the others.
     
  12. >>> Now, there are many more using Apple products because it is a fad.

    Can you elaborate on this fad? I'm genuinely curious about that, especially during these really tough economic times where many people are struggling to make ends meet.
     
  13. They sold them for months knowing a huge % of them were faulty​
    So do you have anything more precise than that? What do you consider a "huge %" 1 in 1000, 1 in 10,000? And of the people who complained, how many did not ultimately get them fixed on warranty? Some real numbers instead of hyperbole would be appreciated.
     
  14. Some interesting reading, from a 2010 survey by PC World here.
    And here are some results specifically relating to laptops from the same survey.
     
  15. "Apple used to be good when very few people bought it and there was a huge price premium to pay, so they made sure each unit would be quality tested. Now, there are many more using Apple products because it is a fad. They are producing more products and as a result the quality testing is not very good."
    Starvy...is your statement about quality tested based on fact or speculation? More Apple products may be sold because of a fad, but I think innovation and marketing is the main reason for the huge consumer increase in Apple products.
    I bought Fords from 1971-93. Each time I wanted a new car, I figured the newer model was improved. Each time I got burned. So I finally decided not to be stupid and in 1999 I bought a Honda. It is still running and if it blows up tomorrow I got my moneys worth out of it. Similarly, I think people are getting disgusted with PCs and the associated antivirus programs and Windoze updates necessary to keep then running properly.
    I think both the American cars and PCs (with Windows 7) perform fine, but I will stick to the Japanese brand cars and my next computer will no doubt be a Mac. I don't have a problem with anyone preferring American cars or Macs, just don't expect me to consider a PC or American brand car one for a long time.
     
  16. What do you consider a "huge %" 1 in 1000, 1 in 10,000? And of the people who complained, how many did not ultimately get them fixed on warranty? Some real numbers instead of hyperbole would be appreciated.​
    Oh come on now. Do I really need to show numbers that Ford Pinto's have a tendency to explode when rear-ended? Is it like that? That I have no hard numbers so it must not be true? Hyperbole? Like, I'm alone and making it all up over an isolated case? 33,000 google results for "imac flickering monitor problem" would suggest not.
    http://www.google.ca/search?q=imac+flickering+monitor&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:eek:fficial&client=firefox-a#sclient=psy&hl=en&safe=off&client=firefox-a&hs=cva&rls=org.mozilla:en-US%3Aofficial&q=imac+flickering+monitor+problem&aq=f&aqi=&aql=&oq=&gs_rfai=&pbx=1&fp=d889988ee2a99b11
    There's a whole thread I linked with thousands of entries from customers on the flickering iMac and how they went back as many as four times all under "warranty". Many were out of pocket $3K and no computer for 6 months. Some come home with a "fixed" machine and it still had the same issue. Others with replacements and the replacement had the same issue. Knock your self out, read the threads, don't take my word for it. Curiously though, what do your questions have to do with my point that they sold iMac's knowing they were faulty? They've done on it on a handful or occasions and just did it again with antennas on iPhone 4. Would you take on just 1 photo gig knowing your camera was faulty? The flickering monitor issue showed up within days of going to market. It became such a marketing fiasco and it wasn't until the 'net exploded with irate customers that they finally stopped shipping this lemon three months later.
     
  17. And in spite of what you claim, Apple comes out on top (1st) in PC World's 2010 survey, with 79,000 respondents, on product reliability, customer service, and support. That's a huge sample set.
    Here's their desktop ranking to complement their laptop ranking (also 1st), above.
     
  18. And in spite of what you claim...​
    Can we clarify what I "claim"? Surely you don't think I have the time to go out and make all that evidence I point to in the links? I only claim that they sell products when otherwise, imo, they should be halting them or doing recalls like other companies.
    I trust the advertising driven PC World for awards and stats as much as I trust the General Electric owned Car & Driver for "Car of the Year" Award. But if you want to talk customer service, lets try some key word searching:
    "horrible mac customer service" has 332,000 results
    http://www.google.ca/search?q=mac+custmer+service&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:eek:fficial&client=firefox-a#hl=en&safe=off&client=firefox-a&hs=F8a&rls=org.mozilla:en-US:eek:fficial&&sa=X&ei=s5P1TNOiNo_6swOr1pXwAQ&ved=0CBUQvwUoAQ&q=horrible+mac+customer+service&spell=1&fp=d889988ee2a99b11
    "horrible apple customer service" has 432,000 google results
    http://www.google.ca/search?q=horrible+mac+customer+service&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:eek:fficial&client=firefox-a#hl=en&expIds=17259,18168,25907,27494,27744,27868,27879&xhr=t&q=horrible+apple+customer+service&cp=14&pf=p&sclient=psy&safe=off&client=firefox-a&hs=ZFe&rls=org.mozilla:en-US%3Aofficial&source=hp&aq=f&aqi=&aql=&oq=&gs_rfai=&pbx=1&fp=d889988ee2a99b11
    "horrible dell customer service" has 150,000 google results
    http://www.google.ca/search?q=mac+custmer+service&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:eek:fficial&client=firefox-a#hl=en&expIds=17259,18168,25907,27494,27744,27868,27879&xhr=t&q=horrible+dell+customer+service&cp=13&pf=p&sclient=psy&safe=off&client=firefox-a&rls=org.mozilla:en-US%3Aofficial&aq=f&aqi=&aql=&oq=&gs_rfai=&pbx=1&fp=d889988ee2a99b11
    So I try different key words for another test.
    "crappy apple customer service" has 160,000 results
    http://www.google.ca/search?q=mac+custmer+service&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:eek:fficial&client=firefox-a#hl=en&expIds=17259,18168,25907,27494,27744,27868,27879&xhr=t&q=crappy+apple+customer+service&cp=12&pf=p&sclient=psy&safe=off&client=firefox-a&rls=org.mozilla:en-US%3Aofficial&aq=f&aqi=&aql=&oq=&gs_rfai=&pbx=1&fp=d889988ee2a99b11
    "crappy dell customer service" has 76,000 results
    http://www.google.ca/search?q=mac+custmer+service&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:eek:fficial&client=firefox-a#hl=en&expIds=17259,18168,25907,27494,27744,27868,27879&xhr=t&q=crappy+dell+customer+service&cp=11&pf=p&sclient=psy&safe=off&client=firefox-a&rls=org.mozilla:en-US%3Aofficial&aq=f&aqi=&aql=&oq=&gs_rfai=&pbx=1&fp=d889988ee2a99b11
    Odd. That's twice as many negative results for Apple compared to Dell, a company that ships a heck of alot more.
    Seems the OP and his saga isn't too far off.
     
  19. G, you're dismissing PC World because you don't like the results. Similarly, Asus, who ranked #2, must be at the bottom as well, because you feel the survey is bogus. If say Dell or HP were at the top you would no doubt be referencing that survey here.
    >>> "horrible mac customer service" has 332,000 results
    Actually it has no hits if you put that phrase in quotes like you should. Otherwise you get a ton of results like this one, this one, this one, this one, and on and on.
    A proper survey cannot be done by simply searching on words; especially if they are unconnected.
     
  20. G, you're dismissing PC World because you don't like the results.​
    Well, no, actually it because it has "PC" in it. Lol
    Similarly, Asus, who ranked #2, must be at the bottom as well, because you feel the survey is bogus. If say Dell or HP were at the top you would no doubt be referencing that survey here.​
    You're putting words in my mouth. Where have I said that? I'm not a fan boy of any brand. I point out Dell a lot because it is the #1 selling PC'r and use them for blanket generalizations. I find almost everything (except yummy alum MBP's) to be plastic made-in-china intel crap. Some are just better at marketing than others.
    I don't search with quotes. Just used them here to differentiate in my text. But searched fair I thought?
     
  21. I've owned a dozen or so Macs since 1990 (laptops and desktops). Each of them gave me three years of good day-in-and-day-out use. I owned one Dell laptop in the late 90's and it was a solid machine, too. My iPods and iPad have never given me a problem.
    If it makes you feel any better, my Nissan is a lemon. Everyone else I know who's ever owned a Nissan raved about how reliable they are. Mine's on its second engine and the problems never end. Lemons happen. Better luck next time - for both of us!
     
  22. Just my two cents on this issue from someone who used to be an Apple retail employee:
    Sometimes people have wild expectations about Apple' and some people have to remember that, while in my experience better than ANY other computer manufacturer out there, are still a company like any other.
    I've seen everything from the quintessential "My Macbook Pro has a serious problem that can't be recreated under any circumstances and my warranty is up tomorrow. i think I should get a new generation as a replacement just in case…" to "It's Apple's fault my screen broke after falling out of my third story window, it should have been made better".
    For whatever reason people place there expectations as high as they want and somehow expect Apple to meet them. When they don't , they act as if they've been immensely wronged. I can't tell you how many people came in with a "virus" that mysteriously disappeared after a quick permissions fix or something of the sort. Everyone wants to get the better of Apple.
    i've been using Macs for years and have never had any serious problems. i've had two failed optical drives that were replaced without fuss. i m son getting my entire (admittedly scratched )screen replaced because it may slave a small wifi problem I've been having. All in the store, no waiting on the phone, no shipping anything, and no more than a few days without my computer. Lets see if you can get the same thing from ANY other manufacturer.
     
  23. Ridiculous expectations are common in all forms of customer service, it isn't just Apple.. but that does certainly account for many cases of "bad service" with any company.
    Problems happen, it's a fact of any manufacturing. Apple on the whole seems to be better at fixing it than many other companies, but nobody is perfect. I've had great service from them over the years, replaced batteries, extended warranties on problems, full system replacements for things I didn't really expect to require them, etc. I do find going into an Apple store gets you -far- better service than other methods, which isn't an option for everybody unfortunately.
    Of course, sometimes they suck. It may be a manager who isn't willing to budge, a tech who doesn't know what the heck they're doing, or somebody just having a bad day, but it happens. This is a fact of any company, of any customer service... it's an unfortunate one, but it does happen.
    To those who are trying to use google results to make a point, don't bother. They're useless. Searching generic terms plus the addition of a company name is absolutely no indicator of anything.
    There is also a large problem of perspective when using complaints as a judgement of a company. People who have problems complain, many of them complain as often as possible, as loudly as possible. People who don't have problems.. well they tend to be a whole lot quieter. So you get this massively skewed view of things when you only look at who is talking. You have to keep in mind the real number of customers, and how happy people are as well. That's where customer satisfaction surveys come in, they take a cross section of both (or at least try to).. and in those results, Apple is awesome.
     
  24. To those who are trying to use google results to make a point, don't bother.
    They're useless. Searching generic terms plus the addition of a company name is
    absolutely no indicator of anything.​
    If I read you correctly, then I disagree. I think most do. Almost every online business counts on people searching with generic terms plus the addition of a company name. Search engine results are based on this. Google Analytic's is based on this. When you buy key words and key phrases, it's all based on this. SEO industries of are all based on the exact opposite of that you claim.
    There is also a large problem of perspective when using complaints as a judgement of a company. People who have problems complain, many of them complain as often as possible, as loudly as possible.​
    But not with Mac people and other brands that have established a cult. Most of them are quiet and almost embarrassed and not easily to admit that their religion isn't perfect. Windows on the other hand, is different. Everyone loves to trash windows, the boring beige one of the bunch.
    Ubuntu is #1
     
  25. I've been a Mac user for about three years now, switching from a PC to MacBook Pro. I've been bragging ever since about how the biggest difference between my Mac and my old PC's is simple: my Mac works. Every time. Until yesterday. Bang. Dead. No display. No nothing. Turns out my motherboard died. It's less than three years old, but outside the warranty (I didn't go with the 3yr). I thought I was screwed. Took it to the Genius Bar and the guy confirmed what I thought: it was pretty much deceased, and would cost around $900 to fix. But instead of telling me I was SOL, the guy said "We'll get it taken care of." He wrote it up as a graphics card failure that killed the processor, and wrote the work order up free of charge. Free. Of charge. Obviously everyone has their own experience, but mine has been positive to say the least. I have some serious issues with Apple and their decision to say what I can and can't put on my iPod/iPad/iPhone. I'm a grown up Steve. I don't need you telling me what is and isn't appropriate. That being said; as far as service goes? They get a big fat gold star from me.
     
  26. >>> To those who are trying to use google results to make a point, don't bother. They're useless.
    Yup, absolutely worthless. When you google: horrible mac customer service (without quotes)
    And you get a lot of hits like: this response that's actually about a horrible Dell issue, as well as many other hits like I posted up above (poor Panasonic service, etc), you gotta wonder. I'm not the only one who knows how google search works without quotes, right?
     
  27. Yup, absolutely worthless.​
    Google search results are useless?
    I'm not the only one who knows how google search works without quotes, right?​
    No. But it's clear I'm the only one of us two that's reading the posts of the other while arguing.(11:25 "I don't search with quotes. Just used them here to differentiate in my text. But searched fair I thought?") I suppose we agree on something, finally.
    But instead of telling me I was SOL, the guy said "We'll get it taken care of." He wrote it up as a graphics card failure that killed the processor, and wrote the work order up free of charge. Free. Of charge. Obviously everyone has their own experience, but mine has been positive to say the least.​
    I love hearing of stories like this when it is no sweat off anyone's back, Preston. I'm glad they came through for you.
     
  28. digitaldog

    digitaldog Andrew Rodney

    No company is prefect. But statistically, Apple is tops:
    http://money.cnn.com/2010/09/21/technology/pc_satisfaction/index.htm
    Apple's (AAPL, Fortune 500) satisfaction rating also rose last year, blowing past its rivals with a score of 86, up from 84 in 2009. This year marks the seventh straight year in which Apple led the PC category.
    http://www.tuaw.com/2010/11/29/apple-asus-top-pcworld-satisfaction-survey/
    Apple has garnered yet another win in a customer satisfaction survey -- this time it's PC Worldconferring the honors onto Cupertino, as Apple has topped both the laptop and desktop categories for most reliable and well-supported computer products.
    Consumer Reports (web site requires log in)
    Laptop reliability has been mostly undistinguished. Apple had the best technical support, while Acer/Gateway/eMachines had the worst.
    Apple was the most reliable among desktop brands. It also had the best technical support, while Acer/Gateway/eMachines had the worst.
     
  29. digitaldog

    digitaldog Andrew Rodney

    As for Google searches and then the numbers provided (as evidence to back up your point):
    Garrison is a transvestite: About 631,000 results
    Garrison wears army boots: About 65,600 results
    Andrew eats dog food: About 694,000 results
    Apples cause impotence: About 193,000 results
     
  30. well put Andrew, thanks for that.
    Mac customers aren't somehow special in the way they do or do not complain.. people who are upset complain about it, people who aren't don't.. that's just how it goes. It doesn't mater if we're talking macs, pcs, donuts or widgets. This inherently skews things when you only look at those who complain and use it as an estimator of how many people are unhappy.
     
  31. Garrison just has some problem with Apple. This comes up all the time. You guys can show any number of surveys with statistically significant numbers and he'll dismiss them because that's what people do when they've already made up their minds.
    It's the pushing Dell that I don't understand. I've never had anything but trouble with Dell laptops, from the surveys I'm not alone and from the recent lawsuit over the motherboard problem it's not limited to laptops. I had an Inspiron laptop that needed its top cover replaced 4 times, because the hinge broke, because Dell had used aluminum foil as a structural material.
    Then when I was in architecture grad school, Dell had somehow talked a couple dozen of the students into buying Precision "workstations". These were plastic Inspiron 8000 laptops (in an ugly silver tone) with Precision badges and midrange Quadro video cards for several hundred dollars extra. One of my friends had bad RAM but she couldn't get results from their tech support on the phone so she had me talk to them and after an hour I got them to agree it was bad RAM and ship a replacement. I took the memory panel off the bottom, replaced the DIMM and... still nothing.
    So I called Dell again, and they said, oh, it must be the other DIMM. I said, what other DIMM? and the guy replied, the one under the keyboard of course. So now I had to remove the bezel and keyboard, but they couldn't talk me through it (just something like "find something and pry it off") and it took me probably 15 minutes to get them to agree that if I broke the bezel or keyboard in the process they'd replace them, but I did get the thing fixed. What do architecture students who own these awful plastic things and don't have techie friends do?
     
  32. digitaldog

    digitaldog Andrew Rodney

    Garrison just has some problem with Apple. This comes up all the time. You guys can show any number of surveys with statistically significant numbers and he'll dismiss them because that's what people do when they've already made up their minds.​
    His behavior about DNG is nearly the same. Its a pattern.
     
  33. Don't make me Google: Garrison has a problem with Apple

    I'm certain it won't be pretty...
     
  34. digitaldog

    digitaldog Andrew Rodney

    I'm certain it won't be pretty...​
    About 374,000 results!
     
  35. Oh Andrew, that's just not true. I have a problem with all big business and oligarchies. I've pointed that out a few times but you've already made up your mind. It's just easy to pop your bubble, that's all.
    You guys can show any number of surveys with statistically significant numbers and he'll dismiss them because that's what people do when they've already made up their minds.​
    Yeah. Just like the "useless" google results with thousands of pages of posts exactly like the very start of this thread. Do you remeber the topic of this thread? Sad Apple customer service.
    It's the pushing Dell that I don't understand.​
    What's not to understand? I feel they're best of the worst. Especially when bought at Costco.
     
  36. You can just keep making stuff up or using bizarre methods like citing to number of Google results as if that were as statistically significant as a large survey (there are 2,000,000 Google results for counting google results is useless - so it must be true) then playing it off when you're called on it, but it's not going to give Dell better customer satisfaction than Apple. Maybe when compared to other computer models sold at Costco?
    BTW, if it's big companies you don't like, doesn't Dell have about 3x Apple's market share?
     
  37. Putting words in others mouths? Where or who has said the Dell provides better customer service than Apple? This is perhaps why you have troubles with some here.
    BTW, if it's big companies you don't like, doesn't Dell have about 3x Apple's market share?​
    Hence the "best of the worst" comment.
    Lets have a great weekend and get away from the monitor!
     
  38. Well, there was the bitching about Apple, the bit about the number of Google hits and the part about how you won't see these stories about Dell (after describing a fact pattern remarkably similar to the motherboard fiasco Dell is being sued for) so yeah, I think it's reasonable to infer your intent to represent that Dell has better customer service, or satisfaction if you want to use that instead, than Apple.
    BTW, I have troubles with, really, only you, Garrison. I write a site where I give computer buying advice, so I look through this board every couple months to see what's up and it's always you, giving bad advice or bitching about Apple.
     
  39. it

    it

    My 2007 MacBook Pro is a champ. Only needed service once (in Calcutta) and they were great.
    Some people love to hate.
     
  40. Not strictly about this topic I know, but since Dell came up I figured I'd mention it. Dell service for the average customer, and Dell business service are night and day different. If you have a reasonably sized business account, they'll show up same/next day and fix stuff for you on site, and bend over backwards to help you. If you're a normal customer who calls in for service, you're more likely to get a response of 'ha, good luck with that' followed by a dial tone.
     
  41. it

    it

    I had a Dell and the service was OK but the machine was a complete nightmare. And that's the one I had after I sent the first one back when it wouldn't boot up straight out of the box. My Mac just works.
     
  42. digitaldog

    digitaldog Andrew Rodney

    I have a problem with all big business and oligarchies.​
    Well that’s so telling. We call that being prejudiced. Pretty narrow minded. So how do you manage in this modern world living off the grid? And while you have a problem with all big business, it appears you have no problem supporting them with your $$ (that Dell, apparently whatever ISP you use to “communicate“ here, etc).
     
  43. Tommy, what city do you live in? Did you take out Applecare as well? Maybe its a local resource issue.
    We are in Sydney, and Apple service here is legendary here. I also think they put you at the top of the warranty repair queue if you also have Applecare.
    As for the rest of the PC brigade...Dell, Toshiba, Sony. These guys take forever to fix things. HP is pretty good. We have one of theirs...its got a dead power supply and I'll fix that myself.
    We have three iMacs and only ever had one blow a graphics card once in 5 years. Yes, it takes a week to get it fixed, buy they never quibble about it.
     
  44. If Apple made ugly bloated, slow, immediately obsolete computers would this thread have got started? It's more like
    my tall, beautiful, athletic, brilliant, kind, rich girlfriend needs a filling and it's so unfair because she can't meet me for
    lunch today. Apple service in Melbourne is great too, although I haven't used it much of course. There were a few
    design snafus as mentioned above. I only have to go to work to turn on the PC and wait and wait and wait to rejoice
    in the Apple control of the rest of my life. If only they could become a world wide monopoly. I was wondering the other
    day how many billions of dollars of lost productivity the world's industries suffer each year with all of us waiting for start
    up or login on PCs.
     
  45. Garrison, did you ever read Cervantes' Don Quixote? Why does that seem apt? I can't believe this thread is still active.
     
  46. I ad my stories too; Being a photographer, digital started, so I needed a computer. I'm a 72 years yang man, and no knowledge of computed at all. ZERO. Having a friend, a computer technician, I bought my first PC. Then learned to use Email, Internet browsing, and mainly Photoshop for my new digital photo files. Then my friend visited me at list, twice a mounts, sometime every weeks to massage my computer, sometime up to midnight, when I thrown him out. Almost two years of frustration, I decided to buy a MAC. My friend was a mac hater. When he heard this, he stopped to talk to me, no visit no call for 2-3 years. One day he called me, to my surprise, and wished me a happy birthday. What happened, I said to myself. A couple of day after he called me again. " How is your mac working?" "?" Two weeks later; what do you think of the mac mini? "?" Then he told me; he bought a mac. Story short, he started to tell me, how great is the mac operating system, and so on and so on. Little more then a year, working / servicing PCs and MACs, he said; "I hate PCs. "?" I have since three MAC and all the three are working, and I never needed a computer technician or such, and I'm totally idiot for computers. Only learned to use them. One of my old iBook 12", my granddaughter pounding it as a 20 year old doing it from morning to evening and a damn MAC still working without any glitch. And since, I'm working with MACs, my blood pressure are back to normal.
    Please excuse my poor English.
     
  47. Garrison, I googled: excellent apple service ,and got about 25,000,000 results, does that make apple service most excellent?
     
  48. not being the modarator here, but maybe whe can stop bashing Garrison and move to something else? ... or if someone have something else helpfull to add taht could be good?..
    maybe you can have a look at my website for a change ; )
    just saying...
     
  49. That's a fantastic web site!
     
  50. Thanks P. You're a gentleman. But I have walked into a Hells Angel bar and pointed out Harley Davidson isn't as good as some seem. Interesting though, to see who likes to show up late and get a few kicks in when a man's already down and out cold.
    Good one, Barry. A philosopher too. And Brad. I know it must have been tough but thanks for the restraint ;P
     

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