Class action lawsuit against Canon for cracked LCD screens

Please don't accuse me of trolling. I was told that there is a class

action lawsuit against Canon for their LCD screens being easily

cracked. I can't find any information on the web. Does anyone here

know if this is true and where I can get more information?

Why a class action? Have they refused to repair them?

 

Pierre

You may be confused between the LCD "problem" and the E18 "problem".

 

http://www.consumeraffairs.com/news04/2005/canon_class.html

Here's a report of one class action lawsuit against Canon, but not for the problem you've cited:

 

<a href=http://www.consumeraffairs.com/news04/2005/canon_class.html>link</a>

Sorry about the duplicate. Started my post quite some time ago, then got interrupted.

There's a possible class action being aimed against Apple, because of alleged problems

with the LCD screen on the iPod Nano. Here's a link:

 

http://edition.cnn.com/2005/TECH/ptech/10/24/apple.nano.reut/

 

Could you have picked up a confused report about this action?

is your LCD cracked? I have two canons wit no problems. I have also, never heard from anyone with a cracked LCD screen. It seems that maybe if you hit it real hard or dropped your camera, it might crack... but if you did that you'd have to sue yourself!

lol

-zacker-

How it works: They sell 20 million cameras. Some lawyers find some minor issue to sue about. Canon settles for a $5 coupon per camera. Nobody cares enough about the $5 to bother collecting. But for the lawyers, it's a $100,000,000 settlement, and they pick up 33% or whatever's appropriate. Repeat at leisure. And wonder why other countries can make cameras, but the US can't.

I've never heard of that.

 

I've heard of plenty of Nikon displays getting scratched to death and some even cracked due to user abuse, but never of any Canon displays having any trouble.

 

It would surprize me if the Canon displays I have (10D and 1d2) were some kind of magic displays that are super-tough, because I've been doing all sorts of crazy stuff with my cameras and the displays only have light, light, light scratches you can only see at an angle.

 

I have a hard time believing my displays might be unique.

No my LCD is fine. Thanks for asking. We see a lot of customers in the store with cracked screens on their Power Shot cameras. I personally dont think there is a problem with the cameras. I think the average consumer dosn't know that you can't treat a camera like a cell phone and expect it to be reliable.

Ask any question about a problem with Canon cameras, and some Canon owner will categorically deny it, and claim that they've 'heard' that it only happens to Nikon cameras... Go figure.

I own both a Canon Power Shot SD20 and a Nikon CoolPix 4300. Both cameras work well.

>Please don't accuse me of trolling

 

I'm not going to accuse you of trolling, but I am going to say you've chosen a crappy subject

line. Had you written, "is there a class action lawsuit against Canon for cracked LCDs?" it

would sound like you're asking a question. Instead your subject line sounds like there is one,

when nobody has heard of such a thing. It's stuff like that that starts rumours.

"I was told....", "I can't find...". Do you know where to look for class action suits? Your tone of your header purports something which, at this point, is unsupported. I'd call that trolling.

Many class action suits are frivolous cases filed by lawyers hoping to collect a large contingency fee. Members of the class -- you and I -- won't get any 'action' from the suit settlement which usually entitles the class members to discount coupons for stuff you don't even want. A new bill passed this year will hopefully help curb these useless litigations.

Canon have more lawyers than old nick himself. Don't believe all the stuff they tell you at school or college.

 

Bother Uncle Sam or a Multi National Company like Canon and you will spend a long time crying.

 

Welcome to the real world.....hey, nothing wrong with looking for faires at the bottom of your garden.

Here is an interesting addition to this thread. I received two cameras back from Canon Friday. Both had been sent in for cracked screens and Canon repaired them free of charge. Good job Canon! Attached to the repair invoice for $0.00 was a letter explaining that cracked screens are not covered by manufacturers warranty and this service was done as a courtesy to the customer. One of these cameras also had water damage in addition to a cracked screen and was still repaired. I think Canon is doing a great job taking care of its customers. I feel that in the future Canon should redesign their screens to be more durable, but it is still the customers fault if they mishandle their camera and crack its screen.

Class action lawsuit = lawyers get rich, consumers get hardly anything, sued company loses money. The only one that comes out a winner is the lawyers. Great idea!

 

As for "easily cracked" LCD screens, I've had the 10D, 20D, and Rebel XT, all used harshly, and I've never had a problem. Besides, Canon's LCD's are no different than anyone elses. Canon uses Sony LCD's (if you pull off the flush-mounted plastic LCD cover, you'll find the Sony logo on the LCD).

Like Peter and others have said -- cracked, wrecked cameras are the users fault. They are lucky Canon and shops are so tolerant of customer abuse. I dropped my Nikon in 2001 and Nikon charged me $300 to fix it. It was justified as I dropped if from almost 1 meter in height and the camera didn't like the hard floor (auto focus broke).

<p>

People who join in on class action lawsuits for consumer goods are nothing but cheapskates and are constantly looking for a free lunch.

I believe most of the consumer complaints about cracked LCD screen come from owners of small digicams, not DSLR owners. The thought is that the body of, say, an SD400 is small in relation to the LCD and not all that sturdy. Flex it a bit and the LCD cracks (if you believe those complaining), The LCD on DSLRs tends to be smaller, plus it's attached to a pretty rigid magnesium alloy body frame. You couldn't flex a DSLR body enough to crack the LCD if you tried.

I cracked my Ixus/elph screen twice

 

the first time canon fixed it for free. I haven't the cheek to ask them to do it again.

 

I think I'll replace it with an s70 so I can't put it in my trouser pockets

 

the screen cover is a soft plastic and the steel less stiff than plastic. I think pressure as I sit down has flexed the LCD too far

I was checking out the user reviews on CNET research some cameras including the Power Shot SD300 and it appears that there is a defect in the camera - a problem with the LCD screen failing for no apparent reason. Also it seems that for a lot of these users Canon has not been very helpful in correcting the problem.

Had there only been one or two users with the issue I could see it being the users fault but there were a number of reviews stating the same thing - "3 weeks after I got the camera the LCD screen stopped working and I don't know why"

 

You can check out the reviews here:

http://reviews.cnet.com/Canon_PowerShot_SD300/4505-6501_7-31122722.html

I returned my Canon IXUS 40 to the manufacturer just two months after purchase. Today I received a letter saying that the fault was due to "cracked LCD panel" and that it was not covered by the manufacturer's warranty. If I paid $199.96, Canon would replace the LCD panel, the letter says. During that two months I barely used the camera - it was not dropped, it had nothing dropped on it, it spent most of the time inside my briefcase. I can't say I'm impressed and I wont buy Canon equipment ever again.

My girlfriend and I purchased an S70 last May for our trip to Cancun. It was great. Very crisp images. About a month ago we were at a wedding. During the reception I took a couple shots of some family dancing using the LCD screen. For 5 minutes I held the camera in my hand and when I was about to take another shot, I noticed the LCD screen was cracked. I was confounded as to how the screen seemingly cracked on it's own.

 

So my girlfriend calls Canon support and they request that the unit be shipped to them for an estimate. At this point they stated that because it was a cracked LCD screen they would review the damage and determine whether or not it was caused by us. They also stated that it would be at least $150 to fix if they decided it was outside their warranty. So i'm thinking great, we're screwed. So we ship it out for $16.00 - UPS standard shipping with insurance.

 

It has now been a week and a half and we have received no notification via email or phone. So we call. They have our camera and have determined it was our fault it broke. Who makes that decision? Apparently the supervisor which I spoke to. He said that they could see where I had applied pressure with a thumb on the screen to crack it. I'm like.. well I never touched the screen. I mean honestly.. who touches the LCD screen? When I hold my camera I have my fingers wrapped around the edge not in the middle of the LCD screen. I am very careful about anything I spend $500 on. You'd be a fool not to. He then proceeds to tell me it's $158.00 charge to fix. I did some more ranting and raving about how isn't it possible that there could have been a weak LCD screen put in this unit and he goes on to tell me that could never happen. These people on the phone.. they think they can say anything because we aren't staring them in the eye. How can he possibly tell me that not a single unit manufactured by Canon has had a defect in the LCD screen? I then questioned about getting it fixed locally and apparently there is some clause that disallows anyone except Canon to fix their camera's for the first 3 years after each model's initial manufacturing date. My camera being new.. manufactured in August 2004 means that I have NO OTHER CHOICE BUT TO TAKE IT UP THE ASS FROM CANON. What a nice little program they have going. So I pay.

 

Steaming now, I go online and lookup a replacement LCD screen for an S70, hoping to justify the $158.. $8 of which is S&H. I find a couple sites that show what says and looks to be the part for.. $60! I know there will be some labor involved but come on, I work on computers, it can't take that long. So not only is Canon monopolizing repairs for their cameras, they don't fulfill their warranties and they will mark up your repair costs so they can make even more money. What a crock. Never again will I even look at a Canon POS. Neither should you unless you like being burnt, fried and set aside. What is it with American companies/products thesedays? It's like buying storebrand products.. they just don't last.

 

I wouldn't be surprised if there really was a class action lawsuit against Canon. It happens all the time with companies, but rarely is anything resolved in favor of the consumer. Pretty assbackwards if you ask me, since Canon would be NOTHING if it weren't for us, the consumer. Sorry for my length.

<p>John, I know this thread is verrry old but I came across it and thought I would see if you had any advice for me.<br>

My camera has always worked wonderfully, I have a canon eos digital rebel xt, never any problems. I use it "roughly" in that I have never bought a case for it (now i will) but I am careful about water near it and have never dropped it or any of that.<br>

Yesterday, I realized I had a big crack in my LCD screen, the screen works fine but it is aethetically annoying to view my images throught the cracks, which are pretty extensive. I put tape over the screen to preserve it because I just can't be spending $3-400 to fix it at this point, especially since the screen is still functioning.<br>

I was wondering though, how did you go about getting the screens replaced for free? can you give me the numbers you called or the process and how long it took? I would be very appreciative.<br>

My email is kelly.a.barrett@gmail.com -- from one photographer (in the poor house) to another.<br>

Thanks very much.</p>