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robert_digrazia

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Posts posted by robert_digrazia

  1. <p>Scanner arrived as expected, and as expected, Fedex left the box outside. The box is a "store" box, i.e. not re-packed in a shipping carton. The box has hand-grip openings, so it is not sealed. Outside temperature was about 85; humidity also about 85. The scanner is in good shape, though.<br />Fedex delivered a second box containing two sheets of paperwork. The paperwork was not damaged, presumably because it was packed with air-bubble cushioning. (Chuckle.)<br /><br /></p>
  2. <p>I ordered directly from Epson. I figure dealing with the manufacturer has a slight edge over dealing with a third-party seller.<br>

    I also bought a 1-year extended warranty. My VISA has "Warranty Management", which appears to be almost a scam. One registers the product with "them", and then, with "a single phone call", they manage warranty service. I figure that single phone call explodes into N calls, N > 1. I might as well phone Epson.<br>

    Epson has a service provider in Bellingham, MA. I am in So. NH. Shipping is $27.40, including insurance and the USPS $9.95 "fragile" fee. That's 13.7% of the purchase price. I don't know whether they stiff the customer for the return cost, which would make it 27.4% of the purchase price.<br /><br />Staples has the V600 for ths same price. They use Square Trade for warranty. Their website says 2-year plan is $16.99, 3-year plan is $19.99. However, beware Square Trade. As one or two commenters here noted, there are issues with these third-party service "extensions". Square says "Your plan begins on the date you purchased your item". Huh? Why bother?<br /><br />And reviews of third-party service-plan administrators are often unfavorable.<br /><br /><br>

    Many, many thanks for responses to my question. I hope to return the favor.</p>

     

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