helen_oster

<p>Delighted I was able to help!</p> <p>Helen</p>

<p>I can see that from whatever the rep said - and I'm waiting for the recordings to come through - you may have gathered a certain impression about the unit, but I wouldn't want to say at this point that he 'lied' intentionally.<br> While we look into this, I just wanted to clarify a couple of things; any camera sold by Adorama as D E+ E or E- comes with a 6-month warranty, which includes a 30-day returns period.</p> <p>Helen</p> <p> </p>

Opa I'd like to listen to the call when he indicated it was like new, particularly Thanks Helen

Can you please email me: helen@adorama.com - with your order number, plus the date. & time of your call and the number you called from so I can listen to the call. You can certainly return it if you are unhappy or I'll see what can be done about a price reduction I'm really so very sorry, and look forward to hearing from you. Helen Oster Adorama Camera Customer Service Ambassador

All Canon refurbs come into us directly from the manufacturer. They can be 'change of heart' returns, ex-demo units - or could have been removed from the automated system in the factory because something doesn't appear quite right. They can't then be sold as 'new' but will have been examined by a highly-skilled technician before being sold as a refurb. So in these circumstances you could get a unit that has literally never previously left the factory. I've bought 3 Canon refurbs myself, and for sure all were factory fresh. With all Canon refurb purchases from Adorama you get a 12-month warranty - which includes a 30-day return-to- Adorama period for exchange or refund. Helen Oster Adorama Camera Helen@adorama.com