sachin_bajaj Posted February 16, 2015 Share Posted February 16, 2015 <p>Good day! I have a Nikon D3200 camera that was recently purchased on Black Friday. It seems as though my 55-200 mm lens has got stuck and will not detach after pressing the release button on the camera body. It still clicks photos and I do not see any error messages on my screen. However, the lens being stuck is somewhat of an inconvenience and limits me from changing lenses if required.<br> Is this something that can be fixed easily or do I need to send it to Nikon?</p> Link to comment Share on other sites More sharing options...
User_4754088 Posted February 16, 2015 Share Posted February 16, 2015 <p>Are you saying you are pressing in the lens release button on the camera body and the lens won't rotate to the position that it needs to be in to remove it, or that it rotates to that position (where the white dot on the lens lines up with the white dot on the camera body) and the lens just won't come off the body?</p> <p>If the lens won't rotate when you push the lens release button on the camera body, try rotating the lens slightly either direction without pushing the lens release button, then try pushing the button again. I've seen lenses get twisted slightly on a camera body where one edge of the slot in the lens where the body pin enters to hold the lens in place, if the lens is twisted, that edge of the slot can be pressing so hard on that release pin that the pin won't retract into the camera body.</p> Link to comment Share on other sites More sharing options...
User_4754088 Posted February 16, 2015 Share Posted February 16, 2015 <p>And not to be insulting, but you are pushing the button (marked with the red arrow)? And lining up the white dot on the lens with the white dot on the camera body (circled)?</p> <p><img src="http://www.timcarrollphotography.com/Forums/Button.jpg" alt="" /></p> Link to comment Share on other sites More sharing options...
sachin_bajaj Posted February 16, 2015 Author Share Posted February 16, 2015 <p>Appreciate your response Tim!<br> Yes, when I press the lens release button on the camera body, the lens won't rotate to the position that it needs to be in to remove it. The lens does not move clockwise or anti-clockwise with or without pressing the release button.<br> Yes, LOL, I am clicking the button marked by the arrow to release it. It still is stuck :(</p> Link to comment Share on other sites More sharing options...
stephen t Posted February 16, 2015 Share Posted February 16, 2015 <p>It sounds like the lens release button isn't retracting the locking pin. I've experienced the twisting that Tim refers to, but slight movements either direction of the lens while pushing the release button has worked.</p> Link to comment Share on other sites More sharing options...
sachin_bajaj Posted February 16, 2015 Author Share Posted February 16, 2015 <p>Thanks for confirming Steve. Let me try it once again and see if it works. I fear that a lot of pulling and tugging might eventually damage the lens or the body. As far as I could feel it, it felt like it was glued on to it!<br> Fingers crossed. Will update if something works out.</p> Link to comment Share on other sites More sharing options...
User_4754088 Posted February 16, 2015 Share Posted February 16, 2015 <p>Just out of curiosity, was the lens mounted on the camera when you bought it, or was the lens and body separate and you attached the lens? If you attached the lens after purchase, it should come off. If it came attached to the camera, then there might be some sort of issue.</p> Link to comment Share on other sites More sharing options...
Matthew Currie Posted February 16, 2015 Share Posted February 16, 2015 <p>I have in the past had difficulties with lenses that had lost the tiny screw in the mount that prevents them from over-rotating. The little white mounting dot on the lens should be exactly centered, under the "K" in Nikon, in line with the focal point button. If it is further to the left, I'd take it somewhere, because it's not easy to unjam if you can't open the back.</p> <p>Does the mounting button depress all the way? If it does, perhaps the lens is jamming the pin, and wiggling and flexing it a bit might allow it to pop in. There is a very slight springiness in the mount that may allow you to pull it outward and loosen the stiction.</p> <p>Edit to add: I just looked a little closer at my D3200. If I grab the pin with forceps, I cannot push the button down all the way. I'm pretty sure that if the button goes down all the way (which is nearly flush with the casting) it must be pulling the pin down. There is a little lost motion, but the button must be nearly all the way down before the pin is fully retracted. </p> Link to comment Share on other sites More sharing options...
sachin_bajaj Posted February 16, 2015 Author Share Posted February 16, 2015 <p>@Tim: The lens and body were separate and I have been attaching with 2 of my lenses for a few months. They were detaching until this weekend.<br> @Matt: The white mounting dot on the lens is under the K as you mentioned. Also, the release button seems to be going all the way in. I tried and wiggled it a lot, finally the lens is OUT!!!<br> THANK YOU!!!! Tim, Steve & Matt!<br> I think that the release button spring is stuck. When I press the release button, the pin does not move into the frame. Hope this is covered under warranty by Nikon.</p><div></div> Link to comment Share on other sites More sharing options...
paul_wheatland Posted February 16, 2015 Share Posted February 16, 2015 <ul> <li>Glad you disengaged the lens. Sometime ago, I bought an older Nikon with a lens stuck on the camera. I finally freed the lens and found that the tiny lock had corrosion allowing the release button to not move it smoothly and not all the way flush. I buffed t h e corrosion away, applied a tiny bit of lube with cotton bud, no more problems.</li> </ul> Link to comment Share on other sites More sharing options...
Matthew Currie Posted February 17, 2015 Share Posted February 17, 2015 <p>It must be very stuck indeed or actually broken.</p> <p>I don't have the breakdown of parts for this one but on the F3 and F, the pin has a little groove in the back, which is pulled back by a pivoting claw. That explains why there is some lost motion in the initial button push but also why when it's working right you cannot push the button down without the pin going down too. I'm guessing that the mechanism is bent or broken.</p> <p>Anyway, I'm glad the lens came off, but I would not put another on until it's fixed.</p> <p>I had a JPG of the part on an F3 but get a server error. Will try again later.</p> Link to comment Share on other sites More sharing options...
Matthew Currie Posted February 17, 2015 Share Posted February 17, 2015 <p>Let's try that again...</p> <p>nope, sorry, server error. </p> Link to comment Share on other sites More sharing options...
Matthew Currie Posted February 17, 2015 Share Posted February 17, 2015 <p>One last try, with another image save</p><div></div> Link to comment Share on other sites More sharing options...
sachin_bajaj Posted February 17, 2015 Author Share Posted February 17, 2015 <p>@Paul: I'm happy that the lens came out! Surprised though, as this is a new D3200 I bought in December, it should not have these issues.<br> @Matt: I'll be sure that I do not put another lens on it, which means that I have to go back to my Coolpix till this is fixed. I'll be shipping it out to Nikon and hope (fingers crossed) that it is covered under warranty. It should not be giving a problem especially if it is just 2 months old. <br> Will keep you guys posted once it gets fixed. Thank you once again for assisting with the removal of the lens! I'm glad I came across this forum!</p> Link to comment Share on other sites More sharing options...
richard_driscoll Posted February 17, 2015 Share Posted February 17, 2015 <blockquote> <p>Surprised though, as this is a new D3200 I bought in December, it should not have these issues.</p> </blockquote> <p>But that is the way of it with mechanical and many electronic devices too. Initially you may get some 'infant mortalities' like yours. After that you get a period of high reliability and eventually you start to get failures due to 'old age'.<br />When my FE2 was almost new the lens release button fell of the front but after that I had no more trouble.</p> <blockquote> </blockquote> Link to comment Share on other sites More sharing options...
sachin_bajaj Posted February 17, 2015 Author Share Posted February 17, 2015 <p>Thanks Richard! Your comment makes me feel much better :)<br> Did Nikon fix your issue under warranty or did you have to pay for it?</p> Link to comment Share on other sites More sharing options...
richard_driscoll Posted February 18, 2015 Share Posted February 18, 2015 <p>Nikon fixed it. It was only a couple of months old.</p> Link to comment Share on other sites More sharing options...
mike_halliwell Posted February 18, 2015 Share Posted February 18, 2015 <p>Sachin, I'm not surprised the body rebelled... it's <strong><em>RED,</em></strong> poor thing...:-(</p> <p>More seriously, I'm glad it came free. A friend has a D3200 that I sold him and it's good to know about these things!</p> Link to comment Share on other sites More sharing options...
sachin_bajaj Posted February 26, 2015 Author Share Posted February 26, 2015 <p>Just heard back from Nikon USA. They want me to shell out $170 for a problem that should be covered under warranty!!! That too for a product that is less than 3 months old! I had read bad reviews about Nikon but unfortunately, now am facing it myself.</p> Link to comment Share on other sites More sharing options...
ShunCheung Posted February 26, 2015 Share Posted February 26, 2015 <p>Sachin, could you give Nikon USA a call and request talking to a manager? Unless you have dropped (or bumped) your camera/lens, this should be a warranty service as the release mechanism malfunctions after merely 3 months.</p> Link to comment Share on other sites More sharing options...
sachin_bajaj Posted February 26, 2015 Author Share Posted February 26, 2015 <p>Thank you Shun. I just wrote to them and am awaiting their response. Moreover, I'm fuming right now and am not in the best shape to speak to a manager. Great advice though. I will call them in 48 hours if they respond with the same answer.</p> Link to comment Share on other sites More sharing options...
heimbrandt Posted February 27, 2015 Share Posted February 27, 2015 <p>I am sorry to hear about your problems and hope everything works out for you. Could it be that you were sold a grey market camera?</p> <p>Did you send the camera directly to Nikon USA or did you bring it back to your dealer?</p> Link to comment Share on other sites More sharing options...
sachin_bajaj Posted February 27, 2015 Author Share Posted February 27, 2015 <p>I bought it from BestBuy during their Black Friday sale. As I had not purchased a GeekSquad protection, they said that I needed to send it directly to Nikon :(<br> If Nikon does not fix it, I'll be the first in 3 family generations to not use a Nikon going forward.</p> Link to comment Share on other sites More sharing options...
ShunCheung Posted February 27, 2015 Share Posted February 27, 2015 <p>Sachin the OP's D3200 doesn't seem to be gray market. If it were gray market (as far as Nikon USA is concerned), Nikon USA would have simply sent it back to him, as they wouldn't fix gray-market products even though you are willing to pay for the repair.</p> <p>Nikon USA's primary business is selling Nikon products, not repairing. Gray-market products threaten Nikon USA's primary business, and that is why they try their best to discourage them.</p> Link to comment Share on other sites More sharing options...
sachin_bajaj Posted March 4, 2015 Author Share Posted March 4, 2015 <p>Thank you all for your response - in removing the lens as well as getting Nikon to service it. Nikon USA has agreed to repair it under warranty (after contacting their customer service department)!</p> Link to comment Share on other sites More sharing options...
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