Product Recall: Canon updates recall on EOS Rebel T4i / 650D

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<p>UPDATE: PLEASE SEE THE CHANGES TO THE "AFFECTED PRODUCT" SECTION BELOW REGARDING THE LIST OF AFFECTED SERIAL NUMBERS.<br />Thank you for using Canon products. <br />The front rubber grips of some units of the Canon EOS REBEL T4i Digital SLR camera (EOS 650D/EOS Kiss X6i overseas models) may change color (turn white) after a short period of time. Customer support for this phenomenon is described below. <br />Canon continuously strives to provide our customers with high quality, reliable products that can be used with confidence. We offer our sincerest apologies to any customers who may be inconvenienced. <br /><strong>Phenomenon</strong> The front rubber grips of some EOS REBEL T4i units produced in certain lots between May 31st through June 27th, 2012 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and analysis, that the white substance is zinc bis (N,N’-dimethyldithiocarbamate). <br />Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.</p>

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<p><strong><img src="http://www.usa.canon.com/app/images/advisories/RebelT4ijpeg.jpg" alt="" width="784" height="323" border="0" /></strong></p>

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<p><strong>Affected Product</strong><br />Some EOS Rebel T4i digital SLR cameras produced from <br />May 31 through June 27, 2012 may be affected. <br /><br />You can use the serial <br />number to check whether your camera is affected by this phenomenon. If the sixth <br />digit of the serial number is "1" please follow the procedure below. If the <br />sixth digit of the serial number is "2" or higher, your camera is not affected. <br /><br /><br />Important Notice: <br />We have added new serial <br />numbers to our system since this Product Advisory was first posted on July 13, <br />2012. Please enter the serial number of your camera on our website, following <br />the directions below, to determine if your camera needs to be returned to Canon <br />USA for repair. Because the website has been updated, even if you checked your <br />serial number on our website prior to August 1st, please check it again. </p>

<p>Goto: <a href="http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024805ba6ce">http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024805ba6ce</a></p>

<p><strong>Caution on Use </strong>The amount of zinc bis detected during our testing was minimal. It is possible for zinc bis, in the small amount found in the camera grips, to cause allergic reactions, such as a rash, when it comes in contact with skin of sensitive persons. In addition, if eyes are rubbed after contact with the substance, symptoms such as red eyes may develop. As a precautionary measure, thoroughly wash your hands with water if they have come in contact with a rubber grip that has turned white. If any medical symptoms develop, please consult your physician immediately.<br>

<strong>Support </strong>Affected cameras that exhibit this phenomenon will be inspected and the rubber grips will be replaced free of charge. If you own one of the affected cameras please contact our Customer Support Center. This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region. Please <a href="http://www.usa.canon.com/cusa/registration/consumer/eos_slr_camera_systems/eos_digital_slr_cameras/eos_rebel_t4i" target="_blank">register</a> your EOS Rebel T4i. By registering, we will be able to notify you via email when service updates are available.<br />Thank you, Customer Support Operations Canon U.S.A., Inc.</p>

 

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<td colspan="2" align="left" valign="top">Contact Information for Inquiries:</td>

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<td colspan="2" align="left" valign="top">Canon Customer Support Center</td>

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<td align="left" valign="top" width="8%">Phone:</td>

<td align="left" valign="top" width="91%">1-855-902-3277</td>

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<td align="left" valign="baseline" width="8%">TTD:</td>

<td align="left" valign="baseline" width="91%">1-866-251-3752</td>

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<td align="left" valign="baseline" width="8%">E-mail:</td>

<td align="left" valign="baseline" width="91%"><a href="mailto:carecenter@cits.canon.com">carecenter@cits.canon.com</a></td>

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<p>Source: <a href="http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024805ba6ce">http://www.usa.canon.com/cusa/support/consumer?pageKeyCode=prdAdvDetail&docId=0901e024805ba6ce</a></p>