yannik_hay Posted September 7, 2008 Share Posted September 7, 2008 I need help. I don't know what happened but both Photosop CS3 and Paintshop Pro cannot read my CR2 files on my Canon 40D. Neither my old files nor my new ones. And I just noticed this problem this weekend. But I don't have this problem with my CR2 files coming from my Canon 5D. Only with my 40D. And to be sure that it's not because of my settings in my 40d, I reseted the defaults settings. I even formated my computer in case it was my computer and it is not that. Also in the second computer I use I have the same problem! I need to be able to work my photos. Gosshhh! I don't have problems with the jpg format on my 40D only the CR2 files. Do you know what is the problem? Best regards. Yannik Link to comment Share on other sites More sharing options...
awindsor Posted September 7, 2008 Share Posted September 7, 2008 You probably need to update your Camera RAW software. Version 4.2 adds support for the 40D. Link to comment Share on other sites More sharing options...
awindsor Posted September 7, 2008 Share Posted September 7, 2008 If you have version 1.0.4 firmware on your 40D then there is a metadata problem with the files. You can download a utilty from canon to fix the files and should update the firmware. Can't directly help with PSP but you may need to upgrade that too. Link to comment Share on other sites More sharing options...
fotograf-aurel-virlan Posted September 7, 2008 Share Posted September 7, 2008 Do you shoot on 40D as sRAW format? Take care that you must update your plug-in for this new kind of sRAW. I don't believe that you have problems with RAW format. Link to comment Share on other sites More sharing options...
chrissyone Posted September 7, 2008 Share Posted September 7, 2008 Camera Raw 4.5 is out. Be sure to upgrade before you waste any more time reformatting your hard drive. Link to comment Share on other sites More sharing options...
chrissyone Posted September 7, 2008 Share Posted September 7, 2008 Here's the link:<p> <a href="http://www.adobe.com/products/photoshop/cameraraw.html">http://www.adobe.com/products/photoshop/cameraraw.html </a> Link to comment Share on other sites More sharing options...
yannik_hay Posted September 7, 2008 Author Share Posted September 7, 2008 Hi Alistair, Thx for the tip. I just did the firmware update and it doesn't solve my problem, still the same message, the file is not a supported file. Aurel, I does the same with the sRAW and the RAW, both in Photoshop and in Paintshop Pro. I can view the file with ZoomBrowser. But I cannot work my files with the a program. This is hapening only since a coule of days. Before that, I didn't have any problems. I don't know what suddenly happened. Link to comment Share on other sites More sharing options...
yannik_hay Posted September 7, 2008 Author Share Posted September 7, 2008 Here I write exactly the error message and it is the same in photoshop and in Paintshop Pro, and on my 2 computers. "The specified file cannot be identified as a supported file type". Strange so strange! It is CR2, and it has always been supported before. Link to comment Share on other sites More sharing options...
trevor_martin Posted September 7, 2008 Share Posted September 7, 2008 I use Paint Shop Pro X2 and I also can not open RAW files from my 40Din the program. According to the corel website this version of the program will support up to the 30D but the 40D is not listed as a supported camera. Link to comment Share on other sites More sharing options...
cabbiinc Posted September 7, 2008 Share Posted September 7, 2008 If you cant work with the files at all in ZoomBrowser then your files (or something else on your computer) are corrupt. Have you tried Digital Photo Proffesional? It does a pretty good job for being free. http://www.usa.canon.com/content/dpp2/index.html and you can convert the files to 16 bit Tiffs and transfer directly to PS3 when you use the batch process feature. Link to comment Share on other sites More sharing options...
yannik_hay Posted September 7, 2008 Author Share Posted September 7, 2008 Thx Trevor for the tip, maybe for Paintshop Pro that's the problem. Dan: yes it works with zoom browser, I can see my files, this is why I know my files are not corrupt. But for a strange reason, since I noticed it, just a couple of days ago, Photshop says the cr2 files coming from Canon 40d cannot be read. Before: no proble. And Photoshop can read my Canon 5d cr2 files. I am going on vacation in a couple of weeks, I must sort this out. Also, I have good files I have to work. It cannot even read my 40d cr2 fils I took before I noticed the problem. I had my 40d since january 2008 and this is the first time that this problem happens to me. Link to comment Share on other sites More sharing options...
awindsor Posted September 7, 2008 Share Posted September 7, 2008 Just to be clear, are you saying you used to be able to open your images with ACR and PSP but cannot anymore or have you never been able to open them? Can you open them with one of the Canon supplied utilities? Link to comment Share on other sites More sharing options...
allardk Posted September 7, 2008 Share Posted September 7, 2008 Hi Yannick, Just to clarify: not all CR2's are the same. The name is the same, but the actual structure of the file can be different for different cameras. So the fact you could read the 5D's files doesn't mean anything. Most probably, you are using CS3 with an Adobe Camera Raw (ACR) version older than the 40D. It was posted above you need 4.2 or later. I know from experience 4.3 works with a 40D, 4.5 is the current version. <p>If for some reason you cannot upgrade your ACR, Raw Therapee (<a href="http://www.rawtherapee.com/"> http://www.rawtherapee.com/ </a> is a free program that will let you do almost anything ACR will do, and it works with the 40D. Link to comment Share on other sites More sharing options...
milton-chris Posted September 7, 2008 Share Posted September 7, 2008 This may seem stoopid, but have you rebooted your computer? A couple of times Bridge stopped recognizing the shots from my 40D, after having been just fine for weeks and weeks. A reboot cured everything. Link to comment Share on other sites More sharing options...
awindsor Posted September 7, 2008 Share Posted September 7, 2008 Sounds like a computer problem. I am content to blame Microsoft and let someone who knows something about Windows try to solve your problem. As Dan suggested you can work in DPP until you can work out why ACR is not recognizing the files. Link to comment Share on other sites More sharing options...
fotograf-aurel-virlan Posted September 8, 2008 Share Posted September 8, 2008 You should find a way to edit your photos. _ If you have the possibility, tray to open with Aperture 2.1 on the Mac... Link to comment Share on other sites More sharing options...
yannik_hay Posted September 11, 2008 Author Share Posted September 11, 2008 Chris, yes sure. I did that several times and I finally formatted my computer. I tried everthing before. Please read my above responses. Thx anyway. Link to comment Share on other sites More sharing options...
phule Posted September 11, 2008 Share Posted September 11, 2008 You need to update your Adobe Camera RAW software. A link has already been provided. The RAW files from the Canon 40D are not the same as the RAW files from the 5D. The Adobe software must be updated. You seem to be deliberately ignoring all the previous responses to this affect, and I'm not sure why. Link to comment Share on other sites More sharing options...
yannik_hay Posted September 14, 2008 Author Share Posted September 14, 2008 Rob, Alistair, Aurel, Allard and Christina: Thank you very much you were right. I updated my Camera Raw for 4.5 and it does open my 40D CR2 files now. I was in doubt but you confirmed it. I was worried to mess with my computer once more but this was the real problem Many thx again to all of you for helping solve this. Next time, I will try updating the software first. Regards, Yannik Link to comment Share on other sites More sharing options...
terence_mccauley Posted September 28, 2008 Share Posted September 28, 2008 PaintShopPro doesn't support CR2 files. only CRW files from Canon. Link to comment Share on other sites More sharing options...
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