HP Photosmart B8350 - No paper profiles available

[vincedistefano]

(Mac OSX 10.5.2, LR 1.3.1) Going crazy trying to figure this out. Somewhere

around the time HP updated drivers for the Photosmart Pro B8350, I lost the

ability to select anything but one paper type. As a result, none of my prints

are coming out properly whereas they were perfect before. I've totally removed

both the HP software and Lightroom, and started all over again. Bottom line is

that only one paper type will show up in Lightroom when I select managed by

application.

 

When I click the profile drop-down menu from the main Print module, I'm

presented with two choices: Premium Plus photo (tricolor+grey) and Premium Paper

(tricolor+grey). I used to be able to select from a bunch of options. OK, so I

use the third menu option, which is Other and gives me a list of profiles to

appear in the custom profile popup. I see Advanced Photo Glossy, and check it.

 

Now I can select it, but when I hit Print... and the printing dialog comes up

and I double-check Paper Type/Quality, the only thing that shows is "Premium

Plus Photo Paper" and all of the other options, including Advanced, are greyed-out.

 

I do see that there seems to be some confusion/changes or something related to

where printing components are installed. I see that in

~/user/library/colorsync/profiles, things from my previous color printer. The HP

stuff all installed in /Library/Printers/hp/Profiles/Photosmart and

/Library/Printers/hp/Profiles/business-inkjet

 

Now that I look at it, the only profiles that sort match my printer name (HP

PSPro B8300) are in the business-inkjet folder - NOT the photosmart folder. That

doesn't seem right; this isn't a business inkjet printer, it's a photo printer.

 

I put some screenshots here:

http://web.mac.com/vincentdistefano/HP-Lightroom/printing_problems.html

 

Is this a Lightroom problem? An HP problem? Mac? Very frustrating, as this used

to work flawlessly. In fact my print dialogs still have all the nice presets I

had set up before, but of course none of them work now.

 

Any help greatly, greatly appreciated.

[JeffOwen]

Sounds as is you should either re-install the earlier working version of the driver or contact HP to see what they have to say.

 

My communication with HP about a printer was pretty negative so you may try re-installing the driver first, unless of course someone here can resolve the issue for you.

[vincedistefano]

Thanks. Tried that, same problem.

 

I do see that if I use "Managed by Printer" out of Lightroom's print module, then all the paper types and options are available to me as before. Not sure if this is a fix or not - any time I've tried to use printer management in the past, the colors never come out right.

[vincedistefano]

Well, I've got things working (for now) but in an unexpected way. I switched LR to use printer management when printing, and did a few tests. The prints came out GREAT. Prior to having trouble with LR printing management, letting the printer handle color was disastrous. So, it seems things just kinda swapped-around. I really don't care if it's LR or HP managing, so long as it works.

 

I think I'll do a clone of my system RIGHT NOW and preserve this working config, ha ha.

[bradley_dennis]

I'm also having the same problem with a HP 8750, OSX 10.5 and CS3. I have emailed

HP who blamed the problem on the application, and Adobe who said they would

investigate but haven't got back to me for over a week. I'd really like to manage my

colour with CS3 so letting the printer manage this is not really an option for me.