adzy Posted August 1, 2007 Share Posted August 1, 2007 Thought I would write in about my recent service experience with canon which went great. I was having problems with my canon 5D shuuter- white streaks in the middle of the photo. Canon had asked me to mail one of my lenses with the camera. So I sent in the 50/1.4 which had autofocus problems- and they not only repaired teh camera, but the lens too for free (lens was not under warranty) ! 1. People were rather friendly and helpful. Wait times on the phone was minimal. 2. repair got done in around 5 business days- so thats was good. On the cons side- 1. The web site doesnt reflect teh repair statuses. I asked about this and was told that they were having a problem with teh web page. I didnt receive any email confirmation either. To sum up, I would suggest that if you send in something for repair, call them often to find out about the status. (I called them up to find out thaat they were waiting for some info from me, though nobody had contacted me. Overall good job, i am happy to get the camera back so fast and th elens repaired for free! Link to comment Share on other sites More sharing options...
kance Posted August 1, 2007 Share Posted August 1, 2007 Nice to know and thanks for posting. Can you tell us where you had it sent in? Which Canon Repair location? Link to comment Share on other sites More sharing options...
adzy Posted August 1, 2007 Author Share Posted August 1, 2007 kent, I had sent it to the Irvine Center. Link to comment Share on other sites More sharing options...
KenPapai Posted August 1, 2007 Share Posted August 1, 2007 It seems the Irvine service center rarely if ever can do wrong; for those Canon geeks fortunate to be within a 30-40 miles radius of that place you are lucky. Now, if San Francisco only had a real EOS service center. Link to comment Share on other sites More sharing options...
eric_lawson1 Posted August 1, 2007 Share Posted August 1, 2007 My experiences with Canon - Irvine have all been very positive. Very professional staff there. Link to comment Share on other sites More sharing options...
dogbert Posted August 2, 2007 Share Posted August 2, 2007 My experince with Canon Australia was decidely bad. They scratched my LCD with a box cutter when opening the wrapper and then pretended the scratch was there all along and would not repair it. Link to comment Share on other sites More sharing options...
doug_landrum Posted August 6, 2007 Share Posted August 6, 2007 Canon Irvine - Yup, they're good and they're at the end of my driveway. Most service visits have been turned around in one business day. I've had only one repair on my EOS gear - a full replacement of the auto focus module on my EF 24-70mm f/2.8 L. It came back beyond new. Most repairs seem to be fixed price. They refused to service my son's video camera - salt damage from surf videos and poor underwater housing discipline. Based on Canon's great repair service at Irvine, almost all of our camera gear from P&S to EOS is Canon. Link to comment Share on other sites More sharing options...
sanjay_chaudary Posted August 18, 2007 Share Posted August 18, 2007 Hi, I had very good experience with canon singapore. cleaned my lenses which had picked up lot of fungus Link to comment Share on other sites More sharing options...
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