update membership payment problems?

[hugh_hill]

Dear Ad,

 

 

 

Today, noticed that my subscription was soon to expire so decided to pay rather

than see my account close,

I went through all the relevant procedures and paid through PayPal only to be

told by P.N that the payment was unsuccessful?

See below-

 

"PayPal Express Checkout UnavailablePayPal Express Checkout has become

unavailable. Even though you authorized the charge against your account

earlier, the transaction has not completed. Your PayPal account has not been

charged, but your purchase in not completed. If you backup with your browser,

and click the button again, the problem at PayPal may have cleared up. If it

does not, then you should try again later. If the problem persists, please let

us know via the Site Feedback Forum, or the Contact Us page."

 

I opened another browser window and checked my pay pal and sure enough PayPal

had in fact paid the money ($25)

my question is this, why did this happen and what would have happened if I did

not check and did what PayPal advised and went back and repeated the process

would they have been then paid twice?

This does not look good I urge you to look into before others start paying

double if not more!

 

 

 

 

H.H

[jsc]

Hi, Hugh. I checked our logs and what happened was, it looks like you made a checkout

attempt (which succeeded), and then a second try with the same info, perhaps because you

hit the checkout button twice, or reloaded the browser, or some other circumstance. When

PayPal gets two transactions with the same "token", it doesn't like it and the second one will

fail, saying "we've already done this". That was the source of the error you saw. In fact, you

are safe from double payment unless you go through the entire checkout process again.

[hugh_hill]

Hi Jin,

 

Thank you you for taking the time to reply and your explanation I appreciate both.

I firmly believe though that I only pressed the payment button once all the same I will take it that it was a human error on my part.

 

Thank you.

 

Hugh