Client dissapointed with Images, any advice welcome please:

Discussion in 'Wedding and Event' started by christi_k, Jul 18, 2007.

  1. Hello everyone, I have never had a client dissapointed with my work so far (or at least not that they said) so I am pretty sad about this e-mail I received. Here is the main parts of the e-mail: < Hi We have looked at our photos and although there are a few nice ones, we feel very upset with the overall composition and quality of our wedding photos, and do not feel that they are of the same quality as your website portfolio. In a lot of the pictures there are shadows on our faces, similarly in the group ones the sun is directly behind making the images not as clear as they could be. Surely as professional photographers one of the skills you should have is to use light to its best advantage? For the speeches at our wedding many of them are distant ones and the pictures you have zoomed in on highlights the back of our guest heads. We feel that you could have taken them from any point in the room but instead took them from the furthest point. There are photo's that I would have expected to be taken but weren't for example, there are no pictures of confetti throwing, also the line up is another important part of the day yet the photos taken appear to be very snap shotty. I have checked on two computers and all of the images of (groom) and I, and the one of (groom) and his best man appear blurry around the edges. My mum has looked on line to see if they are the same but says the images are too small to tell. I have showed them to friends and family members and they are also disappointed as they feel that you haven't captured the day as well as you should have. The price given was for an "introductory price" and when we booked you we didn't believe we would be compromising on the quality of the images. Regards > The Bride whom was the only one able to do consultations at the time, requested mainly documentary for certain moments of the day and that we be unobtrusive during her Speeches. Short of standing in the middle of the room in front of their table, there unfortunately was no where to go but the back and zoom in. For the receiving line, it was a last minute inclusion as they hadn't planned on doing it. When it was receiving line time, I actually asked her where she preferred me to stand as there was little room and it was a very dark hallway. Suprisingly I felt the images came out very well and don't appear snap shot like to me. As the bride was on a tight budget and I was new to the area where I live I made the mistake of offering her an introductory price/discount after believing she was kind and needed a photographer desperately for little budget. She paid ?450 for 4 hours and received all of her images on Dvd's in colour (all corrected and edited) and B&W and even a special selection of around 270 with extra corrections and some print and a web gallery/slideshow of it all. I am posting one of the groups and will post a link tomorrow when I can get them on the server. I appreciate all advice, thank you, C
  2. Please excuse my mistake it should read ?450.00. Thank you, C
  3. In that group shot where are their feet?

    Also the skin tones are weird on my accurately calibrated and profiled monitor? Is your monitor calibrated and profiled?
  4. If that one group shot is indicative of the entire body of work you presented, I'd say you did really well. That's a gorgeous portrait!
    I can't make any broad statements because I haven't seen all the images, and I wasn't at the wedding to know how the interactions went. But if *I* receive that e-mail about some of *my* images (whose quality I feel confidant in), I would respond something like this:
    "Dear Bride,
    Thank you for sharing your concerns with me. I'm so sorry that you're not completely thrilled with your wedding photographs!
    I do not hesitate to say that the images I presented to you are absolutely indicative of my style, and are of the same quality as the images I showed you on my website and in my portfolio.
    Because a wedding is an uncontrolled event, I cannot guarantee that I will capture every single moment of the day. I do, however, feel very confidant that I presented you with a beautiful overview of your day's most special memories. The photographs I delivered to you tell a wonderful story, and I am very proud of them.
    In looking at the online images, please note that those images are sized for the web, and may appear differently on different computer monitors. Web images are a lower quality than high-resolution digital files (which you received on your DVD), and may even appear a bit fuzzy. I assure you that any prints you make from the high-resolution files at a high- quality lab will meet any professional's standards.
    As for the images taken during the speeches, you should have no trouble cropping them to be a bit tighter if you like. I am sorry if I misunderstood your request that I remain further back from the group and not be at all intrusive during these speeches. My intention was to honor your request and be as respectful as possible of your wishes. Again, because you have receive the high-resolution files, you will probably find that some slight cropping will give you the frame you're looking for.
    Thank you again for sharing your concerns with me! I hope that you will feel differently about your photographs the more you look at them. There truly are some amazing images included that you should be able to enjoy for many years.

    Because you practically gave away the farm with that $450 package, I wouldn't offer ANY sort of freebie to her, even as a consolation or courtesy. The portrait above is worth $450 all by itself, IMO.
    My only question: is everyone looking at the camera in that portrait? It sort of looks like the bride, groom, and flower girl are looking elsewhere. This would be a bigger concern to me than any backlighting (which I think is lovely, btw).
  5. The skin tones don't look weird to me at all.
  6. This is a good example of both the inexperience of the client and the photographer. While this is ok if it was a second shooter capturing the moment it is not a formal shot. No one is concentrating or connecting with a viewer. It does seem very soft and poor contrast on my quite well calibrated monitor.

    The bride thinks documentary and unobtrusive but expects clear concise group shots where people are engaged in being photographed. Frankly I think everyone expects that. The crop is odd, either go in and be waist up or full length ankle cut off always looks like it is a mistake.

    Regarding the reception issue there are ways to be closer without being in front of anyone especially by sitting on the floor often the best place. There is a reason that when you see press photogrpahers gathered they are hunched on the floor. You get the shot and you are not in anyone's visual field.

    What to do depends on what you have to offer. Is there a possibility that the images are not sharpened in our post process? Is the burn on the DVD/CD done at too fast a rate and the images are compromised from that?

    Post something that you have not processed and maybe we can help suggest a way around the problem If they are all as soft as this one I can see why she is dissapointed. This looks more like a bad scan from an underexposed negative than a good digital capture.

  7. Skin tones look fine on my screen. Alot of time clients thing that they want "PJ" style photos but dont realize that alot of the photos they see on peoples website are staged. I agree with Brook where people want one thing ( Doncumentary style coverage) but expect another, perfectly lit portrait studio style shots that look unposed) but they dont want to invest the time during the say. I always tell people I can be as close up ( without being inyour face) or as far away as you prefere however without any restrictions I can get better shots.( While still respecting their space and day) Most couples tell me just to do my thing. I have only had one couple say that they didnt even want to be able to see me that day. ( And I didnt do their wedding) ;) Post a link to the rest. It sucks to get a negative letter like that.

    Oh another thought I had is maybe the bride just dosnt feel good about herself. It's very easy to look at photos of other people and because you dont know them and wernt at their wedding it seems very fantasy like and perfect. I remeber looking at photos on my wedding photographers site seeing a tall slim blonde and beautiful bride, and thought her photos were stunning. Lol and needless to say ( although my photographer did a great job) I was still slightly dissapointed when I was still a slighly overweight brunette and the person in the photo was just me. lol rational? probably not...( but I got over it and love the photos now)

    Umm and besides she only paid $450. Beggers cant be choosey.
  8. I like the shot! I do also agree with a couple of points, everyone isn't looking in the same place, so take 3-4 shots of the same pose, there should be at least one where everyone is looking in the same place. And the cropping is a little off, but that's easy to fix. If I was a bride I'd be happy with this. But, all that being said, we're only seeing 1 shot. The poster with the response hit it right on the head, the images from the DVD should be the ones being critiqued, no the lo-res images. I make it very clear to my brides that the gallery is for their viewing convenience, and to use the hi-res when proofing/ordering prints.
  9. In the posted group shot, I would say about half the people are looking off to camera left. Were there others taking photos at the same time? If so, you needed to control the situation for a shot like this and make sure that everyone is focused on your lens. There is a soft focus/filter feel to the image that may not appeal to everyone's tastes (not mine anyway). Perhaps an image with more realistic skin texture would suit her likes?
  10. What is your web site URL Christi ?

    Your photo has the caption "for review" ... so here goes....

    In your image ... the bride, groom and flower girl are not looking at the camera. They are
    looking camera left.

    You set your 20D on Programed Landscape mode, and didn't use a flash with a backlit

    At f/8 using 33mm focal length, everything should be in focus ... unless the Program
    Landscape Mode tried to hold focus on the background also (which it is designed to do) ...
    using Hyper focal distance to do that ... which can lead to reasonable focus on the
    foreground subject, but not critical focus.

    However, judging focus on a computer monitor is tricky and misleading. You didn't
    mention what size the computer proofs were that they were viewing. Best to evaluate it on
    a print made to size. Prints are almost always sharper looking.

    Color is okay for a proof, a bit off but easily adjusted.
  11. Without seeing the body of work and especially the specfic shots the bride discussed, it is hard to give any advice. The sample shown is not horrible and some would say it is lovely, but obviously not what the bride expected. It seems to boil down to expectations. Not being able to see your portfolio, it is also hard to comment about that criticism. Unless you can specifically back-up your rebuttals to her comments, I would think you are basically dealing with a situation where you need to decide if you are going to try to make her happy--how, is the question. I notice she didn't ask for anything. I would also break down each criticism and see if there is a simple misunderstanding in each that can be remedied after the fact. For instance, in her first criticism, perhaps she is confused by your applying some soft focus to the image? Perhaps you can lighten the shadows on faces. Same with cropping. However, the criticism involving missed images needs to be investigated further--why didn't you get those? And did you use a shot list or at least get in writing some of the bride's desired shots? Many dislike using shot lists, but they do help sort out expectations on both sides.
  12. I would print some proofs that are truly representative of what you gave them. Don't cherry pick the best. Or only focus on the worst. Pick a fair sample of all of them. (I would hope that the worst would really have been edited out, and the worst that they are seeing are the merely good ones.)

    Print them. Arrange a time to look at the prints in person.

    You cannot control the viewing conditions on an unknown computer.

    Control how they are viewing the proofs and see if the problem still exists.

  13. I'm guessing that the confetti throwing was as they exited the do you miss that shot??? Being unobtrusive doesn't mean that you shoot the toasts from the back of the room.....get in there and get the images. You also shouldn't need any advance notice to catch several candids of a recieving line. As Ellis noted above the cropping/composition of the shot above is less than ideal.... Looks to me like they paid for a bargain photographer and altho they were disappointed, they got what they paid for. I'm also guessing that they didn't see any full weddings and only looked at the "cherry picked" images on your website..... which is also one of the main reasons that I stay a little jaundiced with the nice slick websites of new shooters who still haven't shot more than a handful of weddings. They can also find themselves welcomed by WJPA.....

    BTW, welcome to P-net.
  14. Nice group photo except for the attention being in wrong place.

    Technically it is not so good. You should have exposed for the background and used flash for the subjects.

    Now you have a bald white sky and sick yellow grass that is way overexposed.

    I tried working on it but there is so much info lost in the JPEG, I can`t do much.

    If you have a raw, select the background, fix the yellow grass, and add a gradient blue behind the white sky. Or shoot a blue sky and paste it under the deleted white sky.
  15. 'We have looked at our photos and although there are a few nice ones, we feel very upset with the overall composition and quality of our wedding photos, and do not feel that they are of the same quality as your website portfolio.'

    You?ve got very nice photos on your website but the posted image seems like it?s from a different photographer.
  16. I'm after rich, slightly darker background tones and everyone has there own style. To me the background is over exposed, but it is a very bright sunny day. I prefer a darker green background, therefore I would have metered the background and fill flashed the group. Becuase of the background being over, the people may look washed out to the B&G. If the was shot in RAW you could perhaps layer it and correct it for them. I think it's just mainly a matter of choice.
  17. "The price given was for an "introductory price" and when we booked you we didn't believe we would be compromising on the quality of the images."

    Now the new bride has been "introduced" to the price she decided on...

    (You, the wedding photographer, will have to expect a different response from each customer. No two are alike. (To worry about the edges of the groom's shot means she is not looking at the groom's face, just the edges of the image.) Good luck!
  18. Low Dollare clients no only micro manage, (since they are used to not getting what they want without a fight), they also argue over paying or refunds, (since again, they are used to not getting what they want).

    You will find as you master lighting, and business practices a little more, that as your clients value your work, they will pay you more, the more they pay, the more they trust you, and the less they try to get refunds, discounts etc. Quality clients know that the cheap guy pays the most. J
  19. You cannot get blamed for people not all looking at you. You could try ask them, but there is no guarantee for that.

    The picture should have been balanced with a flash ligthing, preferable multiple flash setup, or another form of light reflection/diffusion, using white panels, etc.

    The time has come that a grandpa with a pocket camera will do photographs as good as the one presented here, or even better. So the bar for professional photographers was raised. The time has come that professional experience is required to provide better results, and that is what was missed in the photograph.
  20. Here is my quick fix to the photo. All I did was brought down color levels from Red Green and Blue channels. Your photo has little contrast in it and a lot of color was reflected up from the grass to produce that nasty green. The shade added to the nasty blue tinge. To prevent this in the future, use fill flash...preset white balance to flash and manually set your aperture and shutter speed to expose for the background. If you are not post-processing with a calibrated monitor...your results will look disastrous. The biggest peeve I have with LCD monitors (including the one on my camera) is that they are very inaccurate. Save for the few that are made for graphics work and cost A LOT. That's the reason I STILL to this day use a CRT monitor (Samsung 900SL to be exact). The prints from the lab I use closely matches my monitor when I tell them not to correct my photos.
  21. One more thing...

    There was too much information lost in the original jpeg. I got as close to accurate color as I could for a quick fix. I mainly tried to get the flower girl's dress white but it still is a little blue. If I added more blue flesh tone's started turning yellow so...yeah.
  22. Christi K wrote:

    "I have never had a client dissapointed with my work so far (or at least not that they said) so I am pretty sad about this e-mail I received. "

    Cheer up Christi - just remember: "What doesn't kill you, makes you stronger"!

    Unfortunately, the customers perception is ALWAYS their reality - I'm sure you've already thought lots about what happened - I suggest trying to turn what happened into the basis of a "system" that you can fine-tune over the years so that you can be sure it'll never happen again.


  23. Hi Christi, as you missed the feet from the bottom of the photograph, maybe a closer crop would have been better? I'm sorry the Bride isn't happy and I hope it works out. We all learn new things from every wedding.
  24. Christi, I like the photo and cant wait to see more.

    David, the original posted image looks better than your quick fix.
    Katy, I think cropping is a good idea - until just above the blue dresses would look nice,
    cutting off three arms and a finger not so nice.
  25. Like all the others here, I can only comment on what I see. My rules for photos like this are:

    1. Do not have anyone in front of the Bride's dress.

    2. Put the males (not the Groom)in dark colours on the outside of the group.

    3. Have anyone else there stand right beside you. If they won't, clear them out.

    4. Do something, so they all look at you.

    There are other rules, but most have been complied with here. I am not sure that shifting the whole group forward so the shadow of the tree had more influence was possible, but the group of trees in the distance sure look tempting to me.

  26. I don't understand why so many people are fixated on the bridal party's not the heart of the post.
  27. MAybe that's becasue it's the one she posted so we can assume she wanted us to judge the quality of her shootign based on that.

    If you believe those are good skin tones try looking around and finding people whose skin looks like that. It is both way overly smooth and oversaturated. It is freaky looking.
  28. If your original images were taken in RAW, it's likely there is a lot more detail in that
    background, You can create two RAW versions of the same image and layer them using a
    luminosity mask in Photoshop, then dodge and burn selected areas to get the balance you
    want. This can work beautifully.

    Regarding the brides other complaints, it's always hard to hear criticism. But it's an
    important lesson. You were hired based on a certain level of expectation and reputation
    of your skills as a wedding photographer. That is the standard which you must hold
    yourself too, and hopefully drives you to find a way to get the excellent shots regardless of
    the circumstances. If you are doing your best to accomplish that - and only you know if
    you are - then you can sleep well at night.
  29. All you need do is courteously explain why you did what you did, based on your professional experience, just as you've already explained some of it to us.

    There's a flip side to customer complaints like this. Say you did shoot with the sun in their faces (which most pros know is the amateur thing to do unless you're going for the effect). She'd be complaining that the sun was in everyone's faces and everyone is squinting in the photos and how uncomfortable you made everyone, wouldn't she? But the way you shot it, the background is brilliant and the focus is just soft enough to compliment everyone's features instead of being brutally harsh with deep shadows as it would be otherwise if you took it the way she suggests.

    Backs of heads showing from those in attendance watching the toast? That's because they're all facing that direction, no? That's how it went down in reality. If you swung around and shot it so as to show all their faces, it would be the back of the guy giving the toast that she'd be complaining about. But that sea of heads adds depth to the image, as well as context.

    You know what I think this is? She has an idea in mind of how her pictures should look and of course reality is different than her expectations, you can only shoot what you're given and in those circumstances, and so she's disappointed. Her mind can imagine far beyond the parameters of reality, so when she envisions that the shots could've been taken from another spot and what they would then look like, she's only imagining so, she hasn't encountered whatever obstacles or circumstances that may have made that angle not such a great shot. For example, the mic might block the speaker's face. Or it may show some guy watching evidently bored out of his mind. Or the videographer's light may be reflecting into your lens at that spot, or...

    Photography is terribly subjective and when she showed those photos to others, she probably made a face and said "I don't like my pictures, what do you think?" and most of her friends picked up on that mood and went along with it rather than defy her and said "hmmmm. yeah. I don't like this one, but this one's sort of nice, maybe...", but she doesn't hear that last part because her mind's made up that she doesn't like them and she's just looking for validation. Sounds like her mom's probably also adding fuel to the fire. Parents can influence their kids' opinions, being their lifetime authority figures.

    That's one theory. Another would be you charged cheap and deep down she figures you can't be that good if you charge so low so there's got to be something amiss with the pictures, and dang it, she's gonna find out what that may be!

    Another theory is that what it's really about is her dissatisfaction with life in general. She's not happy with herself. She doesn't love the guy she married. The photographs are just proxy for her to lay blame at and vent. But I'm not a shrink, I just photograph them when they get married.
  30. I 100% agree with everything G.E. Masana said. :D

    It's really not about the one portrait posted above. It's about figuring out the best way to
    respond to an unhappy client when the photographer feels that s/he did the best possible
  31. "You are all hot to make excuses for photos you haven't seen. Interesting."

    And some don't even know a joke when they see one, even more interesting considering you need a heckuva sense of humor in this trade. Sorry it was lost on you.

    I was speaking to the point that the bride, in complaining, has expectations that are probably not realistic. Here me out. Pretend I may actually know what I'm talking about.

    My experience is that when brides speak in terms of "I don't understand why the photographer didn't take the picture from the other side of the room" stuff, that they are speaking from their presuppositions; they weren't there taking the picture and they are Monday morning quarterbacking. They're right, in that they don't understand.

    That's why Christi should explain it to them. Her explanations sound right to me. Sounds like she thought about what she was doing at the time and it's reflected in her work. It's a competent job; from the example she provided, looks like she considered the background and even how to group the subjects in a decent composition and a nice exposure. That's way more than Aunt Martha does when she says "okay everybody, stand closer together!"

    So does it mean her photos really stink just because the bride's unhappy? That's not a given.

    Take for example that the bride maintains that the sun should've been in the foreground. If I were to take photos as directed by some clients, they would like the clients took them. They'd also complain that the sun's in their eyes and that there's very contrasty dark shadows on their faces and blown out highlights... well you know all that. But the bride doesn't know the consequences of shooting with the sun and so she thinks what she thinks because she doesn't know better.

    "Gee, why couldn't we take pictures there under that tree instead?" she may state. "Oh because, then I'd have mottled shading on everyone, that's why". "Well, gee, how come we didn't take pictures facing east?" "Because the bright orange maintenance truck was parked there and would've shown up in the background". This can go on ad infinitum.

    It doesn't mean the photography's terrible.

    I remember Monte going on about how he loves to let the backgrounds over-expose because it adds so much light and sparkle and pop to the backgrounds. What is this bride complaining about then except for a difference in taste, not in photographic ability?

    So this bride would disagree with Monte. Disagree with the experienced expert. That's her privilege, but it doesn't mean Monte's photos suck.

    I recall Monte disagreeing with another noted photographer when it came to jurying someone else's photo in a show. It's all subjective.

    Personally, I think the steak needed a little bit more seasoning at her dinner, and the band could've been a bit tighter, the limo drove a bit too slow for my taste and the flowers, I think a few more buds in each bouquet would've been better. We can always find something to complain about. But it doesn't mean these items were executed poorly.

    Photography is subjective, and as long as the photographer did a competent job, that's all you can ask for. If you want the photographer to suddenly accumulate more skills and talent than what you've seen in his portfolio, that's not going to happen. She claims that his work isn't the same as what she shows, but I'd tend to doubt that's truly the case, certainly the photographer disagrees... in fact just as it's unreasonable to think that a photographer will suddenly develop a leap in their talents overnight, so it is just as unreasonable to think that, all of a sudden, just for this wedding, that her talents and skills plunged way below her standards and that, just like that, she forgot what there is to know about obtaining good quality images for just during the hours the wedding took place.

    It's the bride's perception regarding what her pictures should look like that's at work here. She has in mind something else, a different idea of what they should look like. She's an unhappy bride because the vision she had in her mind was not met, but you leap to that the cause is that the photos are "terrible". I'm saying there's usually more to this than that connection.
  32. There's another point to be made. Some clients will look for any excuse not to pay a vendor their fee. The bride may be looking to take advantage of Christi's inexperience.
  33. I wanted to thank everyone for their wonderful responses and criticisms as well. It is great to hear feedback from so many fantastic photographers. I especially want to thank Anne Almasy for her example e-mail, that was very nice of you. I also loved what G.E. Masana said as it is, to me, very true.

    I would like to clear up the price as for some reason my pound symbol kept showing as a question mark. She paid in UK pounds so it was still very low priced, but not as bad as could be ;) .

    The image I used as an example was only one of the very many she received uncropped (as in her finest collection I have a similiar one with all looking at the camera and it is cropped. As the bride would see most of her images, I felt that it was best to just choose one random group one rather than pick out "the best".

    I will also definately take the advice of calibrating my monitor as in the move maybe something did go awry with my eye one and its not working proper :(, I will check on my laptop.

    I have posted a few images to this gallery for review:

    Two are confetti images (as only 2 women and 1 girl were doing so whilst I was getting everyone together for the groups--and assuring grandma she would be in the photos too as she was sad and stuck to the side with a bad hip which wasn't nice of everyone.

    Regarding confetti as well, David Shilling, in the UK they sadly don't always do confetti as much as in the States. It is sometimes just a random act of them remembering. In the UK alot of the registry weddings are conducted at the venue rather than a church or office. I can understand how it would seem crazy too miss such an event at home, but its not always an occurence here.

    Again, thank you to everyone, I am indeed very grateful and appreciative :) ,

  34. The images you just posted are fine, but they aren't the ones the bride is complaining about unless the group formal is one (doesn't appear to be from her e-mail), and perhaps the 3 greeting shots are of the receiving line (?)--although it almost doesn't matter what we think. It matters what she thinks, so again, unless you can take each complaint and give adequate (to her) explanation, you still have a customer service/satisfaction problem, even if she is being overly picky. The question is, if you cannot satisfy her by explanation, do you try to make her happier by giving her something? If not, are you OK about her somewhat negative opinion of your work? If so, have you considered how her word of mouth might affect you? If you actually want opinions about the specific images she is complaining about, you should post them, and your website address.
  35. Sorry--I see the confetti images now and the greeting shot must be from the receiving line. However, examples of the other complaints aren't present since the group shot complaint doesn't fit the formal shown unless she is referring to the eye socket shadows.
  36. I took a look at your gallery and you have some very beautiful photos there. I especially like the B/W portrait of the bride and the color photo of the couple kissing. Did you use any filters? In the kissing photo there is a mild soft glow to it. I like that very much. What I like about digital is that I can control that without filters. Did you notice the guy on the left who stuck out his tongue in the large group shot? Maybe the bride should get her guests under control! ;) Color looks Ok to me. I don't know how to calibrate my laptop but it looks fine. I think the Bride is looking for a refund. Don't do it. Those are good. Please post a few more. Best to you.
  37. Hi Christi, The client must have been expecting mother teresa herself to fly down from heaven and paint each moment by hand, because your photos are beautiful and she has no room to complain. Do NOT give a refund and just ignore their nasty letter. I think your images alone from that wedding will get you other jobs with clients who will love your work so dont let it get to you. And raise your prices up get rid of that "introductery" price. If you cost more people will book you based on whether or not they like your work not based on your price being the lowest( and then your style ends up not meshing with theirs and they complain) If the rest look like the ones you have posted then the clients are crazy to complain.
  38. Christi,

    The 10 new photos you posted are really well done! Out of a whole wedding day if you made ~ 75 photos that resemble've done your job.

    Like another user said...stop charging so low now! You have a proven portfolio of work and can justify higher rates. Congrats!
  39. Like I said from the start, these are lovely. :) If these are indicative of your other shots
    from this wedding (and I have no reason to believe otherwise) then you absolutely did a
    professional job.

    It is sad that the bride did not receive what she THOUGHT she would receive, or (as G.E.
    pointed out) what she somehow envisioned in her mind. But this does not mean that you
    did anything wrong.

    Respond to her clearly, concisely, and never apologize for anything more than the fact that
    she's not happy.

    Your work is fantastic. This too will pass. :)
  40. I don't think one can dismiss the bride's complaints based on photographs that aren't the basis of the complaints. G.E. Masana is right--sometimes the bride does have unrealistic expectations. But this is not the case in every situation involving complaints. I agree that the images posted in the gallery are very nice--nothing wrong with them. I believe the bride did say some of the images were very nice. The fact that the majority of the images are good does not justify any lack (if it exists) in the images being complained about. Some of the issues seen clear--confetti shots were taken when the bride said they weren't, the shooting position during the speeches. However, we haven't seen the website portfolio, and haven't seen the images where claims of blurriness were made. Perhaps in the portfolio, outdoor formals had fill flash balanced with background exposure, and no eye socket shadows. Perhaps any receiving line images in the portfolio showed more faces. The image first posted seems soft to me--can't tell for sure, and the one groomsman's head does seem to be on the verge of flaring out on the edges. This is a matter of taste, but if the portfolio shows very different looking formals, I have to say the bride may have a point there, for instance. I would not send an e-mail apologizing for nothing other than the fact that the bride was unhappy without first objectively examining each complaint. Maybe most can be dismissed, but if there are any that have even a shred of possible justification, I would not blithely gloss over the bride's compliants. I think she would sense that immediately. Particularly since a little handholding and honest discussion could turn her opinion around 180 degrees. Given a choice between turning her away with an "I did nothing wrong" e-mail that does nothing to change her opinion, and an honest discussion of each complaint that could turn her opinion around, I'd opt for the latter.
  41. the photo appears to magenta on my screen and the feet are cut off. either go for the full body or above the waist, nowhere in between. i tend to judge a good wedding photographer on the basis of a complete album rather than a single award winning photo (usually heavily photoshopped). this is the problem consumers face. i know award winning photographers who have had photos thrown back at them. brides want a good representation of the day.
  42. I am assuming you have posted an example of one of your better group shots? First thing that jumps at me is the missing feet! Then the over saturation, then then the overexposure. I can tell you had challenging lighting, but it would have taken a few seconds for you to have taken stock of the situation. My advice for what it is worth ? Never be scared to ask a group to 'wait' you will look more in control to the 'client' if they see you changing settings than you will look when they see the results had you not changed your settings. Dont be afraid of being slightly unpopular for five minutes by making them have another couple of shots taken, because even though they will whine at the time, they will be all over you when the weddings done and dusted, and the first question will be '' why didnt you just tell us you needed more time'' and your answer will be?

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