Web No: 1049091607 Thank you for your orders and this feedback. We regret your dissatisfaction. It is apparent the package containing your laptop was damaged in transit by UPS. We are sorry for their careless handling. I see return authorization has already been emailed to you along with a pre-paid UPS return label for your convenience. As soon as the return is processed here we will issue, per your preference, a refund or send another of the same model computer. For future reference, B&H closes at 1:00pm Fridays and is closed all day every Saturday.