Hello all, Long time browser but first time poster. It’s unfortunate that my first post is about something unpleasant but I knew I’d get good information here. Sorry in advance for the long read... My wife and I are amateur photographers and she used to order from B&H often. It had been quite some time since she’d used them but when I was looking to purchase a few things for our home and studio, she recommended I give them a try. I first purchased a Sony tv that had a problem right out of the box. It would completely lose its picture for a few seconds before returning to normal. I got in touch with Sony first to make sure it wasn’t user error and after lots of troubleshooting, it was determined that the tv was faulty. Initially they told me it would be easier to return it to the retailer but I did my research and knew I wanted that particular model tv and also didn’t have a way to easily transport a large tv in order to ship it back. While B&H offered to RMA the TV, I took Sony up on their offer of an in home exchange. Even though my first purchase through them didn’t turn out great, I appreciated the customer service from B&H and decided to buy from them again. So here we are... I needed a new workstation for editing our work and found a great price on a late 2016 MacBook Pro and made the purchase. It arrived fairly quickly but the shipping box was in horrible shape. Something very heavy had obviously been on top of it at some point. I voiced my concern to the UPS driver who seemed almost embarrassed to even deliver it. This was a $1800 computer... The box was so damaged that one corner was slightly open and I could see inside. After noticing that the laptop was in a separate box (and in an Apple box inside that), I assumed the computer was fine and accepted the shipment. I was wrong. Thankfully B&H has a policy of allowing 2 days to report items damaged in transit. Upon opening the box, I noticed most of the packing material was smashed/deflated and the inside box was also pushed in from the top and had 2 puncture marks. The Apple box housing the computer was also noticeably pushed in from the top but not damaged to the extent of the other boxes. When I opened the laptop, I was relieved to see that the top wasn’t busted or broken as far as I could tell but I was immediately sick when I saw the screen. It wasn’t shattered but there were very noticeable imprints/markings that I imagine came from the keyboard and trackpad being pushed against it. At this point, I immediately contacted B&H and was sent a prepaid label to ship the computer back. Again, a quick response to my issue. Now, after 2 orders from B&H, both of them have arrived with issues and while they were quick to issue me an RMA, I am still a bit disappointed and above all, nervous considering how much money is at stake here. I’ve heard great things about B&H but have also heard some horror stories. Particularly with returns. My question to you guys is whether or not this is typical of B&H these days? Will I have any trouble with my return? I can’t imagine anyone would be happy with an even slightly marked up screen on a new laptop. Especially one that was purchased specifically for photo and video editing where the screen is obviously very important. Looking at the tracking, it seems they have had it for a couple days now and it still says “not receieved” when I check the return status. This is obviously a very stressful situation and I’d like to hear if anyone else has had any similar experiences with them.