cedricvandenbossche

Thanks ! I'm using my camera a lot these days. Everything seems to work fine. But you will understand that in the back of my head I'm not fully relaxed. I am grateful to Nikon so far because they are willing to investigate this. It is important for them to know the circuits of the gray market so that they eventually succeed in closing all these back doors ! And with a little luck my D850 behaves like a genuine D850 ! ;-)

It is a scam company, that is for sure. But I found that out too late ... I have the camera now, and I cannot sent it back because there is no guarantee at all that I will get my money back from a company like that! Since I bought the camera, I read many complaints by Rhinocamera customers from Germany, Denmark and other European countries. I would not dare to return the camera or to let them repair it ! My camera was shipped from the UNITED KINGDOM. I did not have to pay any import duties ... I've reported this to NIKON ,I'll see what they make of this all. Thanks!

Thanks for the link to Jeffrey Friedl's Image Metadata Viewer ! For my camera it read the same serial number as the on my EXIF. Presumably the sticker with the serial number on my camera is a fake ... Although NIKON, in their first reply confirmed that the number on the camera is correct. I'm not yet at the bottom of this ! Thanks for the help !

The box does not have a serial number. Only a bar code with a number underneath. That number is not related to the serial number. I can clearly feel that a sticker hes been removed from the box! So I have 2 numbers : The serial number on the camera bottom and a different one in the EXIF. NIKON asked me to give them the serial number in the SNAPBRIDGE MENU. That number matches the one in the EXIF. They also wanted to know the FIRMWARE version, which is C. 1.11 and LD. 2.018. They now also agreed that the EXIF number I got from Lightroom should match the one on the camera, and that the information from ADOBE LIGHTROOM is correct. Rhinocamera's claim that the serial number from the EXIF is the serial number of my lens is absolute nonsense ! How I regret buying the camera there! But there is no way I can send it back without getting into more trouble ...

Yes, I thought so too. The reply from Nikon the the EXIF info came from ADOBE (Lightroom) and not from Nikon, so they cannot confirm that the info is correct, was disappointing. I checked the EFIX on Lightroom with my former Nikon camera and the serial numbers match ...

Thanks for the replies ! I live in Belgium. It is my personal camera. The shutter count is 100. Those are my first 100 shots ;-). So it is new camera ! I registered my camera with Nikon, and I also contacted them about this situation. The reply said that the serial number on the camera is correct ( ' the one on the EXIF is provided by Lightroom, and could be wrong' ...;-). It is a camera that was intended for the Chinese market. How Rhinocamera got hold of it, they don't know... They also suggested that I could contact Rhinocamera to send me warrant papers. The camera is new and genuine, that is the positive news for me ! I just hope no problems occur in the first years, because I doubt it that I will get the warrant situation solved with Rhinocamera. Today, I read some reviews concerning Rhinocamera, warrants and repairs ; They have a horrible reputation if it comes to that. I would suggest to everyone here to stay away from them. It is not worth the risk ! Thanks once more for the input !

Hi, I would appreciate your opinions on this : I just bought a new Nikon D850. (At Rhinocamera I found it online for the lowest price.) Now that I've unboxed it, I notice that there are no warranty papers included, and that the serial number on the box does not match the number on the camera. The serial number on my camera is 9106723. In the list here above of roland_vink I see no numbers starting with 9 for the D850. I only see those numbers (9000001- 9133369) for the D610. That is quite confusing ! Is this a Gray market camera, intended for another market that is smuggled into Europe (avoiding taxes probably)? And no official warrant is the price I pay for trying to save 300€ ?