nickdon

That's about all you can get these days with the Pandemic. I tried calling Canon and the live-chat was temporarily down. They did send me an email the next day.

They have specific times that they are open thats why. The live chat is open from 9:00 AM until 8:00 PM every day including weekends, you can give it a try again.

I've never tried it with Canon, but live chat is very common on the support sites of many companies. I suspect it's simply more efficient; one agent can juggle more than one call. I've found that it is often simpler than using a call, as I can do other things while waiting for a reply rather than waiting on hold if they have to look something up, and I can have a record of the chat if I want it.

 

In the case of Canon, I have usually used e-mail, and I've had good luck so far.

True, but the guys at the chat are doing an amazing job, all the answers are isntant and they are offering great help on any sort of query regarding Canon products

Guys did you know that Canon has lauched a free live chat and they can help with all kind of queries ?

You can find it here : https://www.canon.co.uk/canonlive/live-chat/?utm_campaign=livechat&utm_medium=affiliate&utm_source=bigpicture

Has any of you tried it ?