They have specific times that they are open thats why. The live chat is open from 9:00 AM until 8:00 PM every day including weekends, you can give it a try again.
True, but the guys at the chat are doing an amazing job, all the answers are isntant and they are offering great help on any sort of query regarding Canon products
Guys did you know that Canon has lauched a free live chat and they can help with all kind of queries ?
You can find it here : https://www.canon.co.uk/canonlive/live-chat/?utm_campaign=livechat&utm_medium=affiliate&utm_source=bigpicture
Has any of you tried it ?