nancymiller

This may be slightly unrelated, and no offense, but today I received this in email (note the difference between regular vs special price) :)

 

[ATTACH=full]1330620[/ATTACH]

Hi,

I would appreciate if you can please forward the email you received. I'd like to report it to our marketing team for correction. My direct email is nancym@adorama.com

Thank you.

Hi @nancymiller, I just want to compliment you on your immediate, proactive and personal service as Adorama ambassador. In a previous life, I used to be a customer service quality manager. Your involvement in this thread is IMHO a wonderful (positive) example. For me personally, the way you've reacted here reflects very positively on you personally and on Adorama. I like the way you explained how the e-mail arrived and how to prevent these in the future. Without any bla-bla about Adorama policy, procedures, technicalities, etc. TBH, after your first post I googled you and I read some of your activities on other channels. I think that it's a credit to Adorama to have ambassadors that quickly react, truly listen to and help customers and don't just simply do 'damage limitation' to the brand.

 

Mike

Thank you, Mike. Customers are important to us and I only try to make sure that the higher ups hear what they have to say. Also, I'm not tech savvy as well so I'd like things explained in words I understand.

WW, no need to 'beg' the question, I'll answer it handily. No I didn't contact Adorama before posting the experience here knowing full well that the company wouldn't change a successful marketing tool based on the complaint of one customer. Perhaps you can share some of the quick turn-around changes you've elicited from companies after complaining?

 

Most of my experiences with online companies are positive, but when complaints are made the response usually mirrors the weak tea offered by Adorama's representative post above.

 

Yes, I have bought from them and of course supplied my email address for purchase, but the point of my complaint is that they should not intercept an anonymous 'check-out click' generated by Google and then follow it up with 2 emails encouraging me to buy now!

 

As I said in my initial post, this was my first experience with this type of intrusive 'we've got you' marketing, and it's detestable. I've deleted their 'cookies', and spammed their email address, and there are many alternatives for photo equipment available. Perhaps 75% of my purchases are online and successful for many years yet even Amazon hasn't intruded in this manner.

 

I'm wasn't fishing for an apology WW, I'm actually very grown up, and know that the best course is to simply avoid companies that don't do business in that manner.

If you're still receiving emails please let me know and I can request for you to be manually removed from our email list. You can email me directly at nancym@adorama.com

Hi Nancy, Does Adorama in fact send unsolicited emails? ( I have also experienced the same as eric from many vendors i have visited online, a turn off imo) ... If so is there any real possibility that a fine store (in my experience) like Adorama would change their policy since the programming is available?

What I've found from previous complaints I've received is that you may have signed up your email address to receive these emails in the past. Due to the advancing techology in these marketing emails, once you visit the website and it recognizes your email, through cookies (like if you're signed in to Chrome) then you may receive a marketing email if you have not opted to stop receiving these. If you want to be removed from the email list, I can send a request to our IT team on your behalf. You can send me a direct email to nancym@adorama.com

I'm one of the least modern, though not Luddite, old people around I'm certain. And rarely feel much more than disgust for what passes in much of modern culture as acceptable. All twaddle and substitutes for real value.

 

But today Adorama exceeded it all for intrusive creepy cyber stalking. I noticed here a recent member said they used a Nikon D500 for their exceptional contribution, and not familiar with modern digital cameras I right-clicked on it to be taken to Google to check it out. Once there I must have clicked on Adorama for a quick read about the camera. And not an hour later I received an email from Adorama bleating 'You've got a good eye, we took a 'selfie' of the item you have your eye on - Grab it before it's too late!'

 

This type of skulking tracking is a bit too much..........Creepy, intrusive, oft-putting, and signals an end to any further contact or 'click' with this company. Silly of me I know, since this is the first of this email type I've ever received from a 'check-it-out click', it means that it's a new 'thingy' and all companies will be buying/using this computer code from the amoral caps on backwards energy drinkers that write it, and I can't find anywhere to buy film safely.

Hi,

I was sorry to see your feedback on the experience from our website. I've sent this to our Marketing team for review to help improve on customers' experience in the future. If you have further details to add, please do let me know.

Sincerely,

Nancy Miller

Adorama CS Ambassador

nancym@adorama.com