stephanieristau

First and foremost I am a wedding photographer. Recently a close family friend asked if I could snap a quick group photo of her husbands class reunion. They just needed on group photo at the scheduled time they had for the reunion event. I went into the venue hours before the reunion event to set up chairs, my lights, etc. I was then told at this time that instead of 50 people that will be in the photo, there will be closer to 70. Not a huge deal, but still wish I had known before the date of the event. I spent a total of 1 hour getting set up and ready to go for that evening. Once I arrived that evening to get situated for the photo I walked into the photo area to find all of my chairs re-arranged and moved completely different. I had previously let staff no to NOT move the chairs as this is how it would need to be in order to fit everyone in the photo. I quickly rearranged accordingly and the started to usher the guests into the room. Once finally arranged I snapped a few photos (while they complained the entire time about the time it was taking to get one photo without people closing their eyes or moving their heads to look to the side for whatever reason) I finally got a good one and was on my way. I still had to end up photo shopping faces forward of people who were looking to the side or eyes closed. I don't normally do these types of images so I only charged 7.00 per 8x10 plus a 150.00 sitting fee which included me buying postage, stuffing envelopes, and mailing them to all 70 people. Alas I had finished my job.... only to hear back from the woman that had hired me in the first place complaining the image appeared stretched and the color was off. Honestly, I panicked as I didn't want to disappoint 70 people. I sent her the image with full print rights for free so they may print as many as they want for those people who didn't like the way the image looked and think they want to print it elsewhere. They are still unhappy and I am not sure where to go from here. Any suggestions?