<p>Hello all, I'm going to try to make this as short winded as possible... I am dealing with my first unhappy bridal client from a couple months ago. I have done over 150 weddings at this point and never had an issue with a bride. A little background, they booked me and absolutely refused an engagement session (which always makes for a tough wedding day). She "doesn't like" any of the portraits that were delivered to her, and is upset for several extremely nitpicky reasons that I'm not going to list here. (i.e, someone was blinking in ONE photo, there are only 6 photos of her by herself in the same pose, etc.) We had no more than 20 minutes for portraits due to the entire wedding day running approximately one hour+ behind. (wedding party, bridesmaids, groomsmen, individuals with each wedding party member & the bride/groom, AND the portraits of the bride and groom together...all rushed into a 20 minute time period, no exaggeration.) I delivered them well over 1,000 photos and fulfilled my end of the contract...However, she is requesting a full refund. Everyone I have shown the photos to has agreed that the photos match in quality to the photos on my website and that they are clear, in focus, and good quality photos. I offered to have a second look at the portraits and retouch them a little, but Im sure she's not going to be satisfied with anything i do (I got this feeling on the wedding day as well). I don't really feel that a full refund is necessary. I offered to refund them for a canvas print that was included in their package (because they "don't like" even one photo) but thats all I intend to refund. Anyone I've shown the photos to agrees with this decision, but I thought it might be a good idea to ask other professionals. (I wish i could post some of the photos here but I can't due to privacy reasons.)If i could post the photos here, anyone would ask what anyone thinks is wrong with the photos. (I also think she doesn't like how she looks in the photos) I know there is the saying "the customer is always right", but there are also customers who are never satisfied with anything you give them. At what point do I need to get my attorney involved in this situation?</p>