rollie_len

<p>Thanks William. I hope the bride recognizes that I'm doing my best in the situation.</p>

<p>Thanks WW. I couldn't get hold of her via the phone so was forced to put this all into an e-mail (I don't want to keep this waiting). I explained what happened, apologised a few times and told her I understand that she will be upset and angry. I also offered compensation options (after I mentioned that I know nothing can bring back the images). I'll be giving her more images than agreed upon as well. That's the best I can do I guess. If I had magic powers I'd bring the images back... but I don't. Sigh.</p>

<p>@Chris - I shoot Canon 5D, but I have a sneaking suspicion something like that happened. I am so careful and have a system when I get home and copy my cards over. I keep them in a container and as I finish copying them they go in a drawer - to avoid accidentaly missing a card. After that I make back-up copies to two separate external drives. The folders on my external drives are also missing those images, and that's why I suspect I must have somehow omitted this mysterious extra folder on one of the cards when I first copied the cards. Unfortunately I've shot 2 other weddings since and used the cards for those. I purchased pricy recovering software for the cards, but even though it found some images from ages ago, sadly there were none on there from this wedding. So it's official: they're gone.<br> @Matt - they may not blow these images up for their house - but they were important moments that I know the couple expects photo's of. I have no idea how the bride will react, but I'm hoping to offer her a decent partial refund and offer to edit photo's of those moments from their guests in my style so it matches the rest of the photo's. I have to call her this morning and I must say - I'm shaking in my pants... they're lovely people but that might change when they get the news! I'm not sure if I should try to downplay it a bit or if I should dramatically apologise endlessly! :-P But I'll try and run a search for those TIFFs you mentioned although I doubts it'll come through...<br> I am giving them some amazing couple shoot images which I'm very proud of... maybe that will soften the blow...<br> Thanks so much for both your replies!!!</p>

<p>Hi Guys!<br> I need some advice please... after shooting weddings for nearly 4 years now a terrible fear has come true... part of a wedding's photo's are missing - specifically - the bride and groom's speeches and the groom serenading his bride.<br> I estimate about 90 or so photo's are missing. I discovered this when getting to the last bit of my editing. (Once backed up, I always scan through the thumbnails on Lightroom to ensure every part of the wedding is there, but I must have seen images of speeches and not realised the bride and groom's speeches were actually missing)<br> I've checked all my back-up drives but the same RAW images are missing from them - so it was backed up like that. What baffles me is that the pics before the missing ones end with "...9907; 9908; 9909...missing files...0001; 0002; 0003" - could this have something to do with it?<br> I purchased card recovery software and am nearly done scanning all my cards, but since I've used them for other shoots since, most recoverable files have been overwritten.<br> So seeing that it seems "all is lost" my main question is: how do I tell the bride a few very important photo's are missing? What can I possibly offer her to try and "make up" for this? I wouldn't even know where to start! I won't get another night's rest until thius has been resolved... :-(</p>