<p>I just had an interesting experience with Nikon’s repair of my D7200. Last year when I had to<br />replace the focus motor in my 17-55 f/2.8 I logged it in to Nikon’s web site and sent the lens to <br />Melville, NY as instructed. For this repair I logged the D7200 into Nikon’s web site as before, <br />but then I was re-directed to the web site of Camtech ARC in Plainview, NY. I shipped it there, <br />they repaired it, and it seems to work fine. Each page of the Camtech web site says, “Camtech <br />ARC Inc is a Nikon Authorized Repair Center. You have been directed here from NikonUSA.com”<br /><br />Does anyone have any knowledge of what is going on with Nikon repair? I can think of <br />a few possibilities. <br /><br />Melville NY and Plainville NY are areas next to each other on Long Island NY. Possibly Nikon <br />has outsourced its repair business? It could be a spinoff – the same people under a new company <br />name – or a direct outsource to an unrelated company. Or a partial outsource of lower-end <br />equipment, with Nikon retaining the higher-end, maybe full-frame and high-end lenses? <br /><br />The change may be recent – my Repair Order number was just over 0002000. <br /><br />I would appreciate hearing from anyone with direct knowledge, and from any others with <br />experience with the new arrangement.<br /><br />For the curious: One day I picked up the D7200 and saw strange things in the viewfinder – the <br />image was significantly darker, focus was fuzzy, and instead of the focus point being lit in red, <br />there was a momentary red wash across the screen. A few tests showed autofocus was OK, <br />manual focus was way off, and exposure was 2-3 stops over. My guess is that something came loose <br />in the light path between the mirror and the viewfinder/autoexposure. The camera had not <br />been banged around, and I had used it the week before.<br /><br />The repair took a while – 3.5 weeks total, with one week in “parts hold” and another week in <br />“quality inspection.” Unfortunately the camera was 6 months out of warranty, so it took the <br />application of some money, but it was clearly worth repairing.<br /><br />While the camera was at Camtech I had agreed to do two shoots: a family event and something for an <br />organization I belong to: completely amateur, but I’m better than a cell phone. I brought out my <br />ancient D300, took hundreds of photos, and recalled why I like it so much. I’m glad I have had <br />the 7200 for 18 months for its much better high-ISO capability, better focus, more pixels, as <br />well as some minor things, but I wish Nikon had launched the D500 a couple years earlier. <br /><br />Duncan McBride</p>