<p>Hello! This is my first time posting to a forum :)<br /> I have a wedding couple who are un-happy with the grain in "all" the images. I did not meet their "National Geographic" standard, and so they are very un-happy with the results and want a refund.<br /> Here is what I did, and please I'd love to hear your input so I wont make the same mistake next time.<br /> It was inside a brick Catholic church. The plan was to shoot portraits outside, however, it was rainy and the sky was covered with dark clouds.<br /> The church was dark! I bumped up the ISO to 1600, btw I shot it with a 50mm w/ a Canon 60d, and used a flash. I figured shooting at a high ISO, the environment of the church would still be well lit and it wouldn't drain so much power from my flash, Canon Speedlite 580ex. Was that a good plan? I tried explaining it to the couple, but after they read about ISO, they told me I should have shot with a low ISO # since I had my flash. WAS I WRONG TO USE A HIGH ISO INSIDE A DARK CHURCH SINCE I HAD A FLASH?<br /> Anyways there is grain:( AND I also sharpen the images, whoops on my part, I should have known better.<br /> Couples printed 4x6 and they were not happy with the results. I apologized right away and offered to re-processes their photographs to soften the noise in RAW and not sharpen. BUT they want to hear "YES I can remove all the grain." And since they are not getting that response from me, they want a refund.</p> <p>Please, I would love to hear everyones input and would love to get your feedback on the situation. I will take any advice!</p> <p> </p>
