<p>Hi, <br>
Had a long conversation with her a few days ago. She is fine. She is bearing the brunt of the majority of Leica repairs in North America, including an increasing number of retailers, used stores, and re-sellers. The best way to proceed is try calling once every couple of weekdays after 1 PM EST until you reach her. I strongly suggest remaining diplomatic, as she is a New Yorker with all of the good and challenging that implies.<br>
<br />Richard</p>