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todd_s.

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Posts posted by todd_s.

    Rocky Mountain Film Lab - WARNING

    in The Wet Darkroom: Film, Paper & Chemistry

    Posted

    <p>FINAL UPDATE: Well, it's a Christmas miracle! I actually got my order back today. The results were lousy, and pretty much nonexistent for 2 of the film rolls, but it's probably just because they were old and not stored like they should have been. At least I know RMFL does process film. I was certainly starting to doubt it. I don't recommend sending them anything though. This took over 3 freakin' years and numerous phone calls. Their owner doesn't know the meaning of customer service at all. The other people who answer the phone seem nice enough, but they don't have the authority to do much. So that's the end of it. Next time I have any kind of film processing or transfer done, I'll do a lot more research first! </p>

    Rocky Mountain Film Lab - WARNING

    in The Wet Darkroom: Film, Paper & Chemistry

    Posted

    <p>Update: I did end up filing a BBB complaint earlier this year. It did no good. They didn't respond to the complaint and all BBB apparently does is send a couple of letters then close the case if they don't hear from the company. Argh. I then ended up actually talking to the owner, Steve Dock, back in June. He said he was handed my order and that 5 of the 6 rolls had been developed and transferred to DVD. He didn't know when the 6th would be done. So I asked him to send me what they had done. He agreed to do that...NOT! He also complained that he had been wasting a lot of time responding BBB complaint letters. I call BS on that one since he didn't respond to mine at all. What gall. Anyway, I gave him a couple of weeks to send out what he had and as of Oct. 11, I have NOTHING! I have called at least a dozen times since July and leaving messages for this guy to no avail. I have never dealt with a company this unresponsive to its customers. Unbelievable. I really can't help but think that this whole thing is a scam to steal money from unsuspecting people. ARGH!!<br>

    Does anyone reading this live in or near Aurora, CO? It would be nice to hear from someone who has actually gone there recently. At this point I'm thinking of sending a letter to the Colorado Attorney General's office. It's been 3 long years...........<br /> </p>

    Rocky Mountain Film Lab - WARNING

    in The Wet Darkroom: Film, Paper & Chemistry

    Posted

    <p>Well, I sent these idiots 6 rolls of old undeveloped film 2.5 years ago! I've been calling every so often and keep getting the same excuses as the rest of you. However last fall they started telling me they had been developed but were awaiting transfer to DVD. Before Christmas they even told me they had been shipped. But that didn't happen. Then I had a somewhat contentious phone call in January but let it go in hopes they'd do something. I called on Monday and they said it would be out by Friday and that they would call. I won't hold my breath either. If I don't get it next week, I'll be filing a complaint with the BBB and I may contact some local media in Boulder to see if they know anything about this company. Argh...<br>

    Wendy, did you get anything yet?</p>

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