james_abraham1

<p>Update -<br>

Continuing to contact Rock Mountain Film, it was only after saying I would be providing a complaint to the BBB (which I did) did I finally receive a call back. I believe it was the owner, Steve Dock. He stated that he had found my film, which, after almost two years, was still awaiting processing, and that upon examining it, there was no film in the can. As I stated before, I was at his mercy, and certainly cannot say without a shadow of a doubt that there was film in the container. I honestly don't know. But having myself developed film in the past, it is hard for me to believe that I would not have turned the cylinder to see if I could hear film inside. I think the feel of it turning with film and without film would feel different, and one would know if film was inside the can or not. Wouldn't one also believe upon opening the package with the film that they would have realized it was an empty can? After all the excuses and run around, it is truly hard to believe anything they say. He, Mr Dock, said he would provide a refund, and I waited to see if I would receive that prior to providing this update. He also returned an empty film can, which was unopened, I can't say for sure that this is the original can.<br>

That is my story, even though he has returned my money, that does not excuse this company of all the run around they have done over the past two years.<br>

I continue with my recommendation that no one should use their services as they have shown themselves to be very unreliable. I did see a comment on line that there is another company doing this processing and I think that that company should be tried. <br>

Below is update on someone's experience who was finally successful in receiving her film back. Does anyone want to do daily calling to get a company to do what they promised in good faith? Not me!</p>

By Deb on <a href="http://blogs.courant.com/george_gombossy/2009/01/rocky-mountain-film-lab-fails.html#comment-81659"><abbr title="2009-01-26T18:06:31-05:00">January 26, 2009 6:06 PM</abbr> </a>

<p>Hi,<br /> This is an update on Rocky Mountain Film Lab.<br /> Today I received my film/prints. I was so excited. It did take over a year and a half but after taking the advise of the women in the other blog about calling them everyday seemed to work. <br /> I haven't decided who I will have develop the other 8 rolls but now that I know they turned out I will, by all means get the others developed. It was very heart warming to look at old almost forgotten memories for the very first time.<br /> Good Luck to the rest of you. I really hope everyone gets their film and I hope it doesn't take as long as it did me and all the others who are still waiting and have been waiting way longer then me. My heart goes out to all of you cause I do know what you are going through. <br /> That Company needs to do something to get their customers film out to them much much sooner. Deb</p>

<p>More on Rocky Mountain from http://blogs.courant.com/george_gombossy/2009/01/rocky-mountain-film-lab-fails.html#more - </p>

<h2 >1 Comments</h2>

By Deb on <a href="http://blogs.courant.com/george_gombossy/2009/01/rocky-mountain-film-lab-fails.html#comment-79691"><abbr title="2009-01-13T19:04:41-05:00">January 13, 2009 7:04 PM</abbr> </a>

<p>I have been reading the blogs on the google site for sometime now since I too am going through the same thing a lot of others are going through when it comes to Rocky Mountain Film Lab. I sent my old film on July 5, 2007. They cashed my personal check on July 11,2007 so I know they did receive it. <br /> The web site I read in 2007 stated it will take 6 to 12 months to process the film. I tried to be patient and did not call them until June 19, 2008 just weeks before I thought I was going to receive my prints. I was told then that they were processing moving film and had not started the photo film. I accepted that answer. June 25th I called and was told they were in the process of moving or moving things around. Again I accepted that answer. Aug. 28, 2008 I called again and was told they were processing the film but needed to put them into prints which will take another 4 to 6 weeks. Sixteen weeks went by and still no film/prints. I wrote them a e-mail on Dec. 3, 2008 and told them I almost sent them 8 other rolls of film along with the one I sent back in 2007 but am Thankfull I did not because it is easier to take to heart the feeling of being scammed out of almost $30.00 instead of almost $270.00. I told them I felt that they just tossed my film in the garbage right after my check cleared due to the fact that they state "No guarntees/No refunds. After reading their web site in 2007 and then again in 2008 I noticed they have changed things. Now they say they are not responsible if an employee loses and or damages your film along with the No guarntee/No refund policy. Another words, they are pretty well covered and anyone who sends them their film, a check, money order or credit card number is pretty well taking a big risk. I wanted to give this company the benefit of the doubt but now I too am doubting I will get my film/prints back. They did not respond to my e-mail even though I gave them 30 days to do so or I will take further action. I still didn't want to give up on this Company so I decided to take the advise of one women who said she got her prints after calling everyday. Jan. 5, 2009 I started calling them everyday and everyday they have something new to say but on Jan. 6,2009 I talked to a women named Daneen and she told me she had already developed my film type and she would find it for me and have Leah call me back. No response The last call was yesterday. They told me they were cutting the negitives and will get ahold of me when they will be sent out. If they were already developed why would they be cutting the negitives? I really don't know what is going on. Maybe they are really trying. Maybe they are really overwhelmed with more film then their company can handle. I can't say. All I can say is it has been a year and a half since I sent in my one roll of film to be developed along with a personal check and have not got anything back from them. I feel for the people in other countries who can't call everyday. Time will tell. I hope they are on the up and up. Deb</p>

<p>The Hartford Ct. newspaper Courant Consumer Watchdog - George Gombassy , has posted a Blog about Rocky Mountain Film. Check it out ----<br>

http://blogs.courant.com/george_gombossy/</p>

<p>I have been the squeaky wheel, I've called many times and continue to get the run around, it will be two years next month for me. Don't give these people any credit. We need to put them out of business, they are destroying peoples memories. I've now filed a complaint with the BBB in Denver. Below is my complaint - I've also been informed by the Photo Marketing Association International that they are not a member, but yet show their logo on their website.<br>

I provided old film to be developed in February 2007. At the time they were quoting 6 months for delivery later they changed this to a year. I have now been waiting almost 2 years. I have called numerous times that they provided excuses such as equipment broken and not enough film to process and based on this provided new delivery dates. Upon missing these dates I called them just to get new dates and excuses. Also, I sent numerous Emails about delivery and NEVER received responses. I have more then tried to work with them. Their most recent commitment when they missed delivery in September 2008 was by the end of the year. Upon missing this date I called and talked to Lea and she thought it went to the post office, and would confirm and call me back that afternoon. Never heard a thing! I called again and was told she was gone, and would call me. No responses. I then call and talked to the owner Steve Dock, didn't go into the history, just ask for status. He said he would check and call me back, I tried to get him to say by when, but would not commit. He said he had 15 people ahead of me. It has now been three days and have heard nothing. Based on the complaints to the BBB, WE NEED TO PUT THIS GUY OUT OF BUSINESS!!!! They are dealing with peoples memories, and this film belongs to my mother in law and elderly lady who has cancer and may not have much longer to live. She continually asks me about the film and why we haven't received anything. Looking at the complaints on the BBB site, my problems sound identical to the problems shown. Also, he shows a logo for the Photo Marketing Association International leading you to believe he is part of this organization, I have contacted this organization, and they have told me he is NOT a member. They will be asking him to remove this logo, but it show what kind of company this is.</p>