rhiannon_palmer

<p>an update - I continued to bug the crap out of Leah or Lalaina or whomever. She kept saying she was checking in to it and would call me back as soon as she found out something. Guess what... she actually called this time. She informed me of the status of my prints, told me they would be mailed out on Friday (because of the holiday - New Year's). <strong>I have the prints & neg. in hand! I can't believe it!</strong><br>

I still would <strong>not</strong> recommend this place! It takes <strong>forever </strong>to get your stuff - they have got to be way understaffed or just very unorganized!<br>

Those of you who are still waiting - It looks like you need to use the phone (not email) and keep calling them! Squeaky wheels get oiled first. Good luck.</p>

<p>I can't believe there are so many stories like mine! I was actually looking for a place that I could write a bad review about this place and run across this. If anyone is researching and trying to decide to send their film to these people, PLEASE search harder for another alternative. I have been waiting for over a year (like many others) for my film to be developed. I sent many negatives to Rocky Mountain Film Lab in October 2007. After 3 months I called and they said they would contact me for payment. 3 months later I called again and they said they would contact me... you get the idea. Finally, 8 months later they called (progress!) and billed my credit card. 3 months later, I call to check on status....still priniting (whatever). Called again, and again, and again...... Either the "manager" is out of the office and doesn't return my phone call, or they are having equipment trouble, or the manager is "checking" on my order and will call me back (never calls back by the way)... you get the idea. I finally decided to call <strong>every</strong> day and talk to the manager until I get my film shipped. This has been going on for about 21/2 weeks now and is getting kind-of fun for me (ha ha). They have to be getting sick of me calling! Anyway, I called them today and she said it was in the pile of envelopes they mailed out yesterday. We'll see. I will give them a break for about 3 days to see if it comes in the mail and if it doesn't, I'll start bugging them again. I'll let everyone know if and when they do come in.<br>

The only advice I can give to those individuals that have already sent film to Rocky Mountain Film Lab and keep getting the run around, Call and bug the crap out of them (make sure you talk to the manager) (303) 364-6444. They will eventually get sick of your phone calls and do their job :)</p>