Same experience as Harry and John. After my Dad died, I found a roll of simple 620 film in his old camera. Since I didn't know how long it had been in there, I wanted specially-skilled processing to be sure that I got the images. I sent it to RMFL on Feb 2007 - no one-hour WalMart processing for me! So far, no results.
Do I know that they received my film? Yup. My check was attached to it, and they cashed the check in less than a week.
Did I email? Yup, about 4 months after I sent my film. No response.
Did I telephone? Yup, six months after I sent my film. I didn't get the "broken machine" story, I got the "batch processing" story. "We process film in batches, when we get enough of a given type, and the 620 batch hasn't come up yet." The bone-headed girl (to quote an earlier post) guaranteed it would come up within 3 more months.
Did I telphone again? Yup, a year after I sent my film and three months after the guaranteed "batch processing" date. Same response - your batch hasn't come up yet.
I filed a complaint with Denver BBB today. Unfortunately, even if I get my $32.50 back, I will probably never see my film again. And like most old film, the images are irreplacable since most of the people are dead and gone.
Rocky Mountain Film Lab - WARNING
in The Wet Darkroom: Film, Paper & Chemistry
Posted
Same experience as Harry and John. After my Dad died, I found a roll of simple 620 film in his old camera. Since I didn't know how long it had been in there, I wanted specially-skilled processing to be sure that I got the images. I sent it to RMFL on Feb 2007 - no one-hour WalMart processing for me! So far, no results.
Do I know that they received my film? Yup. My check was attached to it, and they cashed the check in less than a week.
Did I email? Yup, about 4 months after I sent my film. No response.
Did I telephone? Yup, six months after I sent my film. I didn't get the "broken machine" story, I got the "batch processing" story. "We process film in batches, when we get enough of a given type, and the 620 batch hasn't come up yet." The bone-headed girl (to quote an earlier post) guaranteed it would come up within 3 more months.
Did I telphone again? Yup, a year after I sent my film and three months after the guaranteed "batch processing" date. Same response - your batch hasn't come up yet.
I filed a complaint with Denver BBB today. Unfortunately, even if I get my $32.50 back, I will probably never see my film again. And like most old film, the images are irreplacable since most of the people are dead and gone.
Bill