stewart_randall

Hi Jim,

There is lot's of feedback here and I wish you the very best of luck as it sounds like you

may have an uphill struggle getting your money back.

As a professional photographer who prides myself on giving the very best service to my

clients (note the term client, not customer!) I would also refund a deposit up to 3 months

before a wedding even if a contract was signed. My thinking is that the potential damage

to my reputation from disgruntled clients is not worth the $500. Besides, more often than

not they have come back to me, and I get additional business from their friends and family

due to the praise given for understanding their plight.

My advice to most photographers who I work with is to offer a full refund is they stand a

good chance of rebooking the date.

I'm sure this doesn't help you too much, but just wanted to let you know that there are

photographers out there who put the client first.

Best of luck.

~Stewart

Not too sure what coverage they have of the US (as I'm based in the UK), but Queensberry

(http://www.queensberry.com/) are very good. They are not cheap, so probably suited

towards your higher end clients, but the level of choice re page layouts, cover materials

etc is fantastic. Also, as a digital photographer myself, I design the entire album through

software called Photojunction and then submitted over the web. They also support matted

pages, pagemount and digital pages, or a combination of all three in any album.

Hope this helps.

~Stewart