mm1664877714 Posted March 17, 2004 Share Posted March 17, 2004 I became a paid subscriber last weekend before the server crapped out. Now that you have reverted to the old database or server, I have lost me being a subscriber to Photo.net, I lost 8 pictures, lost all the comments I had made, lost all my modifications to my equipment, and have lost the critiques for my 4 pictures. I have sent over 4 messages to Contact Us but have gotten no responses, I have sent an email to the email address that came with my receipt when I paid my subscription fee with a copy of that email and have gotten no response and still not a subscriber. If you the technical support is reading this message or know of a person who can fix this issue please contact me ASAP please. My patience is running out with the support staff because noone is helping me and I am getting no assistance regarding the issues I am having. Anyone that could help I would truly be thankful. Thank you. Mike Matini Link to comment Share on other sites More sharing options...
stevenjb Posted March 17, 2004 Share Posted March 17, 2004 Well Mike - I guess Photo.Net does not want our money .. we will have to blow the whole $25.00 at Hollywood Video and rent Steven Segal flicks. (after of course going through the lengthly process of contacting the credit card company, filing a claim, waiting more full moons than I can count ... then ....) Link to comment Share on other sites More sharing options...
stevenjb Posted March 18, 2004 Share Posted March 18, 2004 but how could Photo.Net not want our money !? Link to comment Share on other sites More sharing options...
johnb Posted March 18, 2004 Share Posted March 18, 2004 Mike like you I had the same problem, I finally subscribed, gave all the info, uploaded some photos and 2 hours later I came back online and nothing was there. Everything was erased or missing. I also sent an E-mail to inform them. So now I am trying to be patient and give them the time so they can fix it! Luckily my cameras still work :+) Link to comment Share on other sites More sharing options...
stevenjb Posted March 18, 2004 Share Posted March 18, 2004 I'm Official ---- Yeaaaaaaaaaa ! Now what terror can I havoc Link to comment Share on other sites More sharing options...
mm1664877714 Posted March 19, 2004 Author Share Posted March 19, 2004 Well the support team has answered and they have resolved all my issues. It took some time and many emails, but I guess this outage effected many users like myself. Great job with the support staff and a recommendation for the future, try to give a quicker response that you are aware of one issue and that you are working on it and it will be resolved in a few days. Thanks and thanks to the rest of your comments as well. Mike Link to comment Share on other sites More sharing options...
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