macgregor_anderson Posted March 9, 2004 Share Posted March 9, 2004 I got an Epson 3200 perfection pro a few weeks back and scanned a number of 645 b/w negs with fair success by going through the Import in PS function using Silverfast. About a week ago, I tried to scan an entire negative carier (at low res) and after the prescan I tried extending the selector lines to cover the full frame. That didn't work, and ever since then, my photoshop has crashed every time I use Silverfast. I get a prescan of my new image, but with no dotted selector lines, and as soon as I click on any part of the program, the screen hangs and photoshop stops responding. I've reinstalled both photoshop and silverfast. I've gone to the silverfast website. I've looked through the photo.net archives. I'm ready to take a sledgehammer to my computer. I'm running Windows XP, and have not a ton of memory on this computer, but plenty to handle these images before, and also to handle them on Epson Scan. Any thoughts on what might be the trouble? Thanks for any help. Mac Link to comment Share on other sites More sharing options...
custom film holders for fl Posted March 9, 2004 Share Posted March 9, 2004 <body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'> <p class=MsoNormal>The best and fastest way to get help is to call them or e-mail their support department directly.<span style="mso-spacerun: yes"> </span>I find their e-mail replies can be rather slow and un-insightful for the first round or two of replies before they really give an answer that works.<span style="mso-spacerun: yes"> </span>Their forums on their website are not especially useful.<span style="mso-spacerun: yes"> </span>Silverfast techs will sometimes reply to posts in the forums, other times they won�t.<span style="mso-spacerun: yes"> </span>Sometimes you will see posts from different Silverfast help desk people within the same thread that seem to contradict each other ;)</p> <p class=MsoNormal>When you deleted your previous installs, did you make sure to search your hard drive for any leftover references to �Silverfast?�<span style="mso-spacerun: yes"> </span>You really have to get everything<span style="mso-spacerun: yes"> </span>deleted or subsequent installs often don�t fully install in my experience.</p> <p class=MsoNormal>Doug</p> <p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><span style='font-size:10.0pt;mso-bidi-font-size:12.0pt'><a href="http://home.earthlink.net/~dougfisher/holder/mfholderintro.html">Doug�s �MF Film Holder� for batch scanning "strips" of 120/220 medium format film with flatbeds</a><o:p></o:p></span></p> <p class=MsoNormal><![if !supportEmptyParas]> <![endif]><o:p></o:p></p> </body> Link to comment Share on other sites More sharing options...
kelly_flanigan1 Posted March 10, 2004 Share Posted March 10, 2004 <i>I'm running Windows XP, and have not a ton of memory on this computer,</i><BR><BR><b>How much is a ton of memory? </b><BR><BR>The first IBM PC rev "A" board had only 16k and was expandable on the board to 64k.<BR><BR>Here I use the Epson 1200; 1250; 2450 and 3200 units with Win98se and Win2000; with ram from 256megs to 1 gig; on dedicated scan boxes. My usage of XP was with one computer out of 18; it crashed and locked up even with no scanner attached. With Win98se; I have scanned the entire 4x9 inch epson aperture; at full 2400dpi; using only 256megs of memory. Are you saving your files after each scan???? Link to comment Share on other sites More sharing options...
kelly_flanigan1 Posted March 10, 2004 Share Posted March 10, 2004 Do you run more than one Epson scanner? Once we had a driver conflict; with two different model scanners; of the same brand; on the same box. Link to comment Share on other sites More sharing options...
macgregor_anderson Posted March 10, 2004 Author Share Posted March 10, 2004 256k is my memory. Only running one scanner. I was not careful in my uninstall. Thanks for all your help so far. I think I'll use Epson Scan for now on things I don't care all that much about, and my wet darkroom for printing the 645s I really care about. I know a flatbed doesn't really give great results for most people, and I don't have the computer skills or patience to handle my own I.T. stuff. It's making photography not fun. I will call their help desk tomorrow in case there is a simple solution. Thanks again, Mac Link to comment Share on other sites More sharing options...
jorge Posted March 10, 2004 Share Posted March 10, 2004 Silverfast cranks new versions every two or three weeks. Have you got the latest version? I think there's a very recent one. Also, if you are uninstallyng both Silverfast and Photoshop to make sure this is not an installation glitch, try erasing the entire Photoshop folder tree after the uninstall so nothing is left behind. Silverfast installs itself into the Import-Export folder under Photoshop\Plugins. On the other hand, it might just be not enough memory. As you say, 256 is not a lot, specially for XP, and Photoshop is a memory hog too. Have you tried running Silverfast as a standalone by means of the Silverfast Launcher? I've found this usually makes for faster scans. Link to comment Share on other sites More sharing options...
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