Leica Service Experience

[jay bee]

Just wanted to convey my recent experience with Leica USA in NJ.

Thanks to many of you my M6 TTL was diagnosed with a shutter light

leak. I dropped it off 2 weeks ago and have it back in my hands as I

type.

 

Not only did they repair the light leak (which I need to confirm by

putting a roll or two through the camera), but they replaced a

smashed in strap eyelet along with the CLA. And a nice Leica

Customer Service black velvet drawstring bag to boot!

 

Granted, I was able to drop off/pick it up myself so that surely

expedited matters some but they exceeded my expectation beyond the

top notch level of service one would expect from a high end company.

 

Finally since this was done under my passport warranty I was even

further surprised at the swiftness since there wasn't an incremental

dime in it for them. I know I already "paid" for it, but that does

not provide any incentive to Leica to get it done so fast.

 

Clearly they desire satisfied (leading to loyal) customers. Seems

like some companies still get it.

[mikal_grass]

I too recently had a great experience with Leica USA. My 50/1.4 'lux focus was out of alignment and much to my chagrin, my passport warranty expired. I called Leica, told them the problem and then sent it in. A few weeks later I had a repaired lens back in my hands. The focusing ring was smoother and the focus was once again dead on.

[albert knapp md]

They are truly a class act ! I have had many positive experiences

with them over the years.