I purchased the wrong lense. Can I exchange for the right lense??

[james_dorval]

<p>Hello,<br>

I purchased yesterday at McBain in Canada a kit of Nikon D7200 that came in a box with the lense DX NIKKOR f/3.5-5.6G 18-140 VR and the lense DX AF-P NIKKOR 70-300 f/4.5-6.3G ED VR. I realized today after taking a few pictures that I purchased the wrong 70-300 lense. Here is why: I called MCBain on December 22 to reserve the as described above (body and 18-140 lense) and the lense 70-300 ED VR (this one is not DX). The staff told me that they would put it on the side for me. When I made the purchase yesterday the 70-300 that they had put aside for me was not the one I requested but instead the DX 70-300 which is 150$ cheaper. Unfortunately I trusted the employee over the phone and missed to notice the difference of price yesterday as well as the DX on the lense box. I don't know how return for lenses work and tomorrow is Boxing Day so I need to make sure I can get the exchange (DX 70-300 for the 70-300 150$ more). Can I go to the store tomorrow with only the DX 70-300 box to the the exchange and only bring the picture of the other box that has the barcode in case its needed?? Thanks for taking the time to help me out on Christmas Day. Merry Christmas to everyone !!</p>

[bebu_lamar]

<p>I didn't know that Nikon made a DX version of the 70-300mm lens.</p>

[james_dorval]

<p>Yes, they did and I ended up buying it by mistake instead of buying the non-DX. Now, I am wondering if the store would let me exchange. </p>

[Andrew Garrard]

<p>BeBu: It's only four months old - it was announced with the non-VR version.</p>

<p>James: I know nothing about McBain, unfortunately. Did they charge you for the lens you got, or the full-frame one? Unfortunately, they're both "ED VR" if that's how you described it - the full titles according to the Nikon US web site are "AF-S VR Zoom-Nikkor 70-300mm f/4.5-5.6G IF ED" for the one you presumably wanted and, as you say, the "AF-P DX NIKKOR 70-300mm f/4.5-6.3G ED VR" for the one you have; yes, it would help everyone if Nikon were remotely consistent about their naming practices. If you didn't actually say the aperture range or distinguish it in another way, they may have genuinely assumed you meant the cheaper lens. All I can suggest is you throw yourselves on their mercy and say you picked up the wrong item; if it was a recent purchase I hope you would at worst be charged a restocking fee as you normally might for returning an erroneous purchase; they may look more favourably on you if you obviously want to give them more money for the other lens. As a camera specialist I'd hope McBain would take pity on you, but I can't guarantee anything. I imagine they might do the exchange without applying any boxing day sale discount, if they have one? No harm in asking nicely, at least.</p>

<p>Good luck, and sorry your Christmas is marred by this. (I'd put the lens safely and carefully back in its box with all the packaging, hoping it survived the unpacking, and make sure it doesn't appear used if at all possible. If they can clearly sell it as "opened" but not "used" then that may help. If you can hold off otherwise using the camera they might believe your "barely used" more if the shutter count on the camera is low, if they're at all worried.)</p>

[bebu_lamar]

<p>But it seems to me if the price is right I rather have the DX lens. I hate to use FX lenses on the DX cameras.</p>

[bebu_lamar]

<p>I have the non VR version of the 70-300mm f/4-5.6 ED AF-D and it's not very good. It's OK for the price as I paid $230 for it new from B&H a number of years ago.</p>

[photo_galleries]

<blockquote>

<p>kit of Nikon D7200 that came in a box with the lense DX NIKKOR f/3.5-5.6G 18-140 VR and the lense DX AF-P NIKKOR 70-300 f/4.5-6.3G ED VR.</p>

</blockquote>

<p> <br>

Did you purchase a prepackaged "kit" of a body with two lenses? If so, then you get the lenses that come with the body in the kit and there's no way to select a different lens as part of the kit.<br>

OR<br>

Did you purchase a kit consisting of a D7200 and 18-140, and as a separate item purchased the 70-300mm? If this is the case, then you may be able to exchange the 70-300mm, DEPENDING ON THE STORE's EXCHANGE POLICY. No harm in trying.</p>

 

[JosvanEekelen]

<p>Depends on Canadian law and/or the seller's temper. In Europe if you ordered via mail/internet you have a legal return time of about a week, perhaps a similar law is in effect in Canada as well. On the other hand shops may be lenient with regard to returns, give them a call to find out. </p>

[Andrew Garrard]

<p>BeBu: the non-VR, FX lens is a very old design.

Canon, Nikon and TAMRON all suddenly produced much

better performance with their 70-300 lenses at the point

they introduced VR(/IS/VC). Exactly how good they are

on a modern 24MP body is another matter, but they're

certainly better than the older ones - but I don't think the

AF-D is relevant here, fortunately.<br />

<br />

Thom Hogan did a <a

href="http://www.dslrbodies.com/lenses/nikon-lens-

reviews/nikkor-zoom-lens-reviews/nikon-70-300mm-f45-

63-af-p.html">brief review</a> of the dx lenses - several

sites haven't done formal tests yet. He seems to suggest

the DX lenses might actually be stronger than the VR FX

lens, optically - and they're much lighter. His big concern

is that turning VR on and off requires camera support - I

don't know if that was added to the firmware of the

D7200 in an update after his review, but if not you'll be

stuck with VR being on (not always good, not so bad that

I'd want the non-VR). And it's only f/6.3 rather than f/5.6

at the long end, obviously.<br />

<br />

Thom suggests that the non-VR (dx) one was the version

ending up kits, so I hope James was talking about a

separate lens (though I don't know if there was a

discount buying them together for other reasons).

Knowing nothing personal about this lens, I'd think

carefully whether swapping for the FX version was

actually an upgrade before making the exchange. Of

course, if James wanted an FX lens anyway (because of

owning a film Nikon, if the D7200 is a back-up, or

because of future plans for an FX body), all this is moot.

The compatibility constraints of the DX lens might also

put you off if you have another body to consider, or if the

VR selection isn't sorted by firmware. If none of that is a

concern, without seeing full optical tests, I'd say having

the DX lens doesn't seem to be disastrous; whether it's

better than the FX I can't say, but it might be. It's certainly

better than the 55-300, at least.<br />

<br />

I might reverse my previous advice and say "take a few

more shots and see if you're happy with the lens". If

you're not, I'd make sure you ARE happy with the FX

version before swapping (that's quite heavily reviewed -

dxomark et al. will let you see how it holds up, but try it if

you can too). It may be you're not going to get better

optics without the f/4 prime 300mm, in which case I'd

live with the DX lens for now and not lose sleep. Recent

lens correction software like dxo (others are available!)

can pull back a lot of detail from a mushy image. Good

luck, and remember no lens is perfect.</p>

[james_dorval]

Thanks for all your great help James �

MCBain charged me for the lens "AF-P DX NIKKOR 70-300mm f/4.5-6.3G ED VR" .

On the phone I requested the combination that was on sale for 2000$can which include the "AF-S VR Zoom-Nikkor 70-

300mm f/4.5-5.6G IF ED" but the staff ended up putting aside the DX version which is 150$can cheaper and I

unfortunately didn't catch on that when buying.

When I made the purchase on December 24 the item was already on sale but as of today it is an additional 100$can

cheaper for boxing week. I presume I could exchange the current lens for the right one and pay the additional 150$ with

the pricing of last December 24.

Do you think I can bring to the store only the lens to exchange which come with its own box and bar code?

[Andrew Garrard]

I'd certainly take all the packaging, in as good a state

add you can manage - I'm sure they'll want to sell it used,

and the newer it looks the easier that'll be. I doubt the

camera would be relevant unless you want to show them

you've not taken many photos. Take the receipt if you

can, obviously. Beyond that, all I can suggest is be as

polite and apologetic as possible and hope they're nice.

I'm not sure about your legal rights in Canada, I'm afraid,

but it never hurts to try begging first - even if they're in

the wrong, they're more likely to help if you're being nice.

If they refuse then you can start asking about policies,

but hopefully it won't come to that.

 

Though again I'd see whether you can try the FX 70-300

VR in store before you attract anyone's attention (if

there's one out) - Thom's comments make me think you

should be sure you're going to improve things with that

exchange, and I'd hate to think you went through a long

exchange prices to get a lens you're less happy with.

Good luck, in any case.

[leon strembitsky]

<p>James, I'm a little confused by the details of your purchase as you describe it but I will tell you that I've been dealing with McBain Camera for over 30 years and have found them to have fantastic customer service. I've mostly dealt with the main store on 107th avenue (they have several in Edmonton and surrounding area) so can't speak to the service you might get where you actually purchased your gear but I'd say at least phone them, better yet take the gear in and talk to them about it. I've always found the staff there to be "bend over backward" helpful. I'm sure they'll be able to work something out with you.</p>

[DrBen]

There are three reasons NOT to go on Boxing Day.

 

 

1. The store may be overrun with bargain hunters, which will make getting proper attention from an employee difficult.

 

 

2. Some stores open only at 1:00 pm, compounding problem no. 1

 

 

3. In Québec and perhaps some other provinces, on Boxing Day NO exchanges are alowed--only new sales are accepted.

 

Frankly, if you can show that you paid for a higher priced lens, there is no reason why an honest dealer would resist making the

exchange.

[james_dorval]

Thanks everyone for all the great help!

I went to the store today and was able to exchange the DX lens for the FX lens without any issues. I wish you all Happy

Holidays!!

[Andrew Garrard]

Glad they sorted you out, James - and thanks for

reporting back! Enjoy your shooting, and happy New

Year.