Canon DPP 4 Error Message

[omar_fernandez]

<p>Canon’s RAW converter, Digital Photo Professional (DPP) 4 gives me the following error message when opening up: <em>Not all screen elements can be show under the computer’s current display size settings. Before use, reduce the display size.</em> <br>

The earlier version of this same program, DPP 3, gives me no such error message. How can I resolve this issue? How to reduce display current display size settings? Changing the screen resolution does not help. <br>

My monitor is a Samsung SyncMaster 305T 30.5” monitor and I run Windows 7 (64 Bit). <br>

Thanks,<br /></p>

[phule]

<p>What is the current resolution setting for your monitor? </p>

[omar_fernandez]

<p>Current resolution is 1280x800. But as noted changing the resolution does not help.</p>

 

[phule]

What did you try changing it to?

[omar_fernandez]

<p>I tried all resolutions available thru Intel graphics control pane display, namely:<br>

1280x768<br>

1280x720<br>

1040x768<br>

800x400</p>

[phule]

<p>[[i tried all resolutions available thru Intel graphics control pane]]</p>

<p>I am still struggling to understand why you are running a 30 inch monitor at 1280x800. The native resolution of your monitor is 2560 x 1600. </p>

<p>I would highly recommend updating the video drivers of your PC. This is likely the source of your errors. Assuming the hardware can support a higher resolution than your default. If not, then adding a semi-modern video card will be in order. </p>

[omar_fernandez]

<p>The graphics card is a Intel® HD Graphics 4600 integral with the Core i7 processor. The 2560x1600 resolution is not an option thru the Intel graphics control pane. The driver were updated via the device manager. Still get the error message. Rats! <br>

Appreciate your input.</p>

[phule]

<p>[[The 2560x1600 resolution is not an option thru the Intel graphics control pane. The driver were updated via the device manager.]]</p>

<p>I would recommend you completely uninstall the driver and start fresh. There is no way you should be limited to 1280x800. Either that or you have some settings misconfigured. </p>

 

[phule]

<p>You might also try this method:<br>

<a href="https://communities.intel.com/thread/43713">https://communities.intel.com/thread/43713</a></p>

[omar_fernandez]

<p>The latest drivers for the graphics card were downloaded and allow for setting various custom resolution. However, the demands of 2560x1600 resolution appear to be too much for the card. I got an error message about throughput or insufficient data pipeline. I think I need to buy a more robust graphics card.</p>

[omar_fernandez]

<p>Problem solved! <br>

Go to the Control Panel/All Control Panel Items/Personalization. On this screen go to “Display” and select “Smaller 100% (default)." DPP(4) now opens without error messages. No need for new video card.</p>