Epson 9900 blocking blacks with/without profiles

[tom_smith22]

<p>There is an Epson tech coming, but there might be a quick obvious fix to this problem, worth trying.<br>

We have an Epson 9900 in a fully colour calibrated lab. It has worked fine up to yesterday, then suddenly one canvas had no shadow detail (we didnt realize it was a problem until today when we reprinted the print to no effect). We reprinted a section of the canvas using both RGB and the custom profile, same result. Then we tried the same thing on paper, using photo black, same result. This led us to believe it might be a nozzle problem, but all the checks show no problem. Running a cl1 clean on the black nozzle under service mode did nothing.<br>

It is a really odd problem. On some prints it's almost like any section of the picture below a certain brightness is reduced in brightness significantly but not blocked out, while the lighter parts are fine. This leads to a software problem.<br>

If anyone has an idea I'd love to hear, otherwise Ill post back in a few days what the Epson tech found.<br>

cheers, Tom</p>

<p> </p>

[digitaldog]

<p>What happens when you try a different media setting? Did you delete and reinstall the driver?</p>

[tom_smith22]

<p>Deleting and reinstalling the driver worked a treat. I really should think more, huh. Cheers Andrew.</p>