CS3 on two computers

[User_264089]

<p>I recently purchased a second home in another state and wanted to load Photoshop on the computer I have there and after reading through several forums I found that this was possible without any additional purchase from Adobe. BUT, I ran into a problem in trying to load the software so wanted to ask if anyone had a possible solution. I began using Photoshop with version 6.0 and subsequently updated to 7.0, CS, and now CS3. When I tried to load CS3 on the second computer I ran into a step that said my serial number "indicates you are setting up an upgrade version of Adobe Photoshop CS3" so in order to continue I would need the serial number for <img src="file:///C:/DOCUME~1/ADMINI~1/LOCALS~1/Temp/moz-screenshot.jpg" alt="" /> one of the previous versions I had owned. After two years I cannot find that serial number, which is not something I ever thought I would need again. Has anyone run into this problem and found a solution? I have search several forums for the answer to this but have not tried calling Adobe, which I have heard is not a lot of fun to do. <br>

Thanks for any suggestions,<br>

Jon Huggins</p>

[patricklavoie]

<p>go into the top menu, about photoshop, and you should se your serial there...or if you are quick enough, it appear during the opening.</p>

[Ed_Ingold]

<p>If the version of CS3 is an upgrade rather than a complete version, you need the serial number of a previous version (CS or newer) to complete the activation. If you have a suitable earlier version installed on the computer, all you need is the new serial number.</p>

<p>If you cannot locate the older version, you might get some help from Adobe. Their technical support has access to your activation records and can authorize a new activation. They have resolved several activation issues for me in the past, including a disc failure which took the activation with it to the grave.</p>

<p>In the future, you should consider keeping older versions of valuable software like Photoshop - discs, packaging and written records.</p>

[User_264089]

<p>Thanks for the quick replies. Patrick, I have the serial number on the DVD for CS3 but I don't have the older numbers. Edward, yes you are certainly correct about saving old versions and that is something I will start to do with all software. I will contact Adobe and hope for the best. Thanks again for the responses.</p>

<p>Jon</p>

[colin_mattson1]

<p>If you're the registered owner, Adobe has your serial numbers on file and you can retrieve them from the web site or by calling customer service.</p>

[User_264089]

<p>I did in fact get it resolved via a call to Adobe. They were very kind and helpful even though, like always, I had difficulty understanding India (I am guessing) based support people. Thanks again to all that took the time to respond.<br>

Jon</p>