linda carlson Posted February 4, 2008 Share Posted February 4, 2008 I'm having a recurring problem; after a period of not using the scanner, my computer "loses" it. In the past, I've uninstalled the Twain Driver and then reinstalled and fixed the problem. Now, this technique does not solve the problem. I get a "failed to initialize" message. Can anyone help? This is so annoying. The guys at Epson tell me to uninstall/reinstall. I have Windows XP operating system. Link to comment Share on other sites More sharing options...
steven_clark Posted February 4, 2008 Share Posted February 4, 2008 Are you connecting through a hub? Who built your system (some people may have put better USB chips on their mobo's than others)? Link to comment Share on other sites More sharing options...
troy_taylor Posted February 4, 2008 Share Posted February 4, 2008 Support people dont know anything they are payed to pick up the phone. Make sure the the USB or cable is unpluged when you uninstall any kind of device driver. Did they tell you I dont think so. Go to Windows Start/control panel/system/hardware/device manager. Look for the scanner driver right click and you will see uninstall. Do it and reboot now Plug n Play should be ready to detect the scanner. See if the Epson website has a update driver in support first. Follow the intructions carfully in the read me file for the driver. I hope this helps. Link to comment Share on other sites More sharing options...
troy_taylor Posted February 4, 2008 Share Posted February 4, 2008 Oh post back if you did or didnt see Plug in Play when you re-installed the driver that would be good info. I re-install drivers all the time and its tricky. Kinda like going from shifting a car to a semi truck and ya might grind a gear so my instructions post might guild ya. Ill check back with ya. Link to comment Share on other sites More sharing options...
steven_. Posted February 4, 2008 Share Posted February 4, 2008 I have the same problem with my Epson 1670 scanner. If I unplug the USB cable in the back of the scanner, wait a few seconds and then plug it back in the computer recognizes the scanner. I don't know what the problem is but this technique works for me. Link to comment Share on other sites More sharing options...
troy_taylor Posted February 4, 2008 Share Posted February 4, 2008 Opps It hard to do this tech stuff over the net. Its tricky. Fix my instuctions: Allways unplug the cable after you click unintall driver and reboot. I can see how support cant help you. Link to comment Share on other sites More sharing options...
troy_taylor Posted February 4, 2008 Share Posted February 4, 2008 I think the support people that helped her jumped the gun for doing that. They already had her try re-installing the driver so she has to make sure the driver is working. If she saw plug n play the driver it reinstalled correctly. If she didnt see plug n play the old Win 98 manual intall way will work. Link to comment Share on other sites More sharing options...
troy_taylor Posted February 4, 2008 Share Posted February 4, 2008 At my tech forum I found something just like this twain problem it might be related. 3200 scanner on Win2000. XP OS and 2000 OS are close cousins. http://www.techsupportforum.com/microsoft-support/windows-2000-pro-nt-workstation-support/9113-win2k-epson-3200-scanner-twain-issues.html Link to comment Share on other sites More sharing options...
troy_taylor Posted February 5, 2008 Share Posted February 5, 2008 Go to Control panel/administrative tools/services find the twian driver in properties this might be where the problem is. Check this also in properties. Click on dependencies the driver might depend on another service thats not working. Link to comment Share on other sites More sharing options...
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