Arca Swiss B1 repair

[don_hall]

Does anyone know where I can get my Arca Swiss B1 repaired. The knob that tightens the quick release plate has stripped out and will no longer tighten.. I originally purchased it from Kirk Enterprises but they informed me that they no longer have anything to do with Arca Swiss ball heads.

Don Hall

[james_chow4]

Really Right Stuff offers their own line of improved knobs for the

B1. Check their webpage.

[garrett_adams]

Don, I suggest you perform a search over in the Medium Format Forum:

http://db.photo.net/bboard/q-and-a.tcl?topic=Medium%20Format%20Digest

 

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Earlier this month there were some threads regarding Arca-Swiss

ballhead repairs. One of the posters ( from Chicago I believe) gave

his contact info and said his was an official Arca repair facility.

[garrett_adams]

Don, I feed you the wrong link, it was the photo.net Q&A. Here's the

link directly to the thread in question:

http://www.photo.net//bboard/q-and-a-fetch-msg.tcl?msg_id=000h60

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And a paste of one of the messages I referred to:

 

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Dear Mister Chiang

 

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Please contact our Service Department in Chicago for a check-up.

Average Service time is less than 4 days. In urgent cases ARCA-SWISS

can provide also a loaner Monoball. Before sending your Monoball to

Chicago, please try to clean your ball with alcohol. DO NOT USE ANY

LUBRICANTS as stated in the Manual. Otherwise, your Monoball has to

be cleaned entirely. (Costly experiment)

 

<p>

 

ARCA-SWISS Inc. Phone: (773) 248 2513 Fax: (773) 248 2774 e-mail:

arcaswiss@aol.com

Kind regards

ARCA-SWISS International, Customer Support

-- Customer Service, December 8, 1999

[don_hall]

James and garrett:

Thanks for the info, just what I wanted.

[michael_j._kravit]

I just wanted to add that I sent my Arca Swiss B1 to Chicago for

service 3 weeks ago after inadvertently over tightening the panning

screw (and denting the inner ring) . I got it back yesterday. It

functions better than when I first bought it. I asked them to repair

the panning function. They cleaned and adjusted the entire device.

Arca Swiss gets an A+ in my book.

[dick_stahlke]

I just called Arca Swiss this morning to ask about service on a B-1

ballhead that locked up and refuses to cooperate. I was told that I

could expect a 7 - 10 day turnaround and that an estimate of cost

would be provided. The contact information is as follows: (773) 248-

2513, and I was instructed to ship it to Arca Swiss at 532 W. Grant

Place, Chicago, IL 60614. Sooooo, I'll see how efficient their

service is!!!

[mike_pilllips]

Don were you able to get your B1 Ball head fixed by Arca Swiss and if

I may ask what do they charge for repairs. Mike Phillips

[mlfly]

I have to tell you that my B1 is on the way back from repair by Arca Swiss. I am very impressed by the communications, friendliness and pricing. I asked for the rush repair in order to get it back for a trip to Olympia and it will make it back with plenty of time.

 

Mike