barry_kleinberg Posted September 19, 2005 Share Posted September 19, 2005 Hello all and thanks for reading this. I just bought a 350D (already own a 300D) and cannot get the software to install on my Powerbook (OS 10.4.2). More worrying is that I have backed up the pictures I took yesterday (precious ones of my daughters 3rd birthday - all shot in RAW mode) but cannot open the images in any programmes including PS CS. The file name ends in .CR2....any hints or tips would be greatly appreciated. I am waiting for Canon to come back to me on the general software issues but am I missing something obvious. Thanks again. Barry Link to comment Share on other sites More sharing options...
bennyboy Posted September 19, 2005 Share Posted September 19, 2005 You need to get the updated Adobe Camera Raw plugin (ACR) from Adobe's website, some 350D's have a camera code that was updated since PS CS2 shipped, this results in their CR2's not opening correctly. Link to comment Share on other sites More sharing options...
barry_kleinberg Posted September 19, 2005 Author Share Posted September 19, 2005 Great. Thanks for that. Link to comment Share on other sites More sharing options...
barry_kleinberg Posted September 19, 2005 Author Share Posted September 19, 2005 Just had a look at the Adobe website and it does say that the plug-in only works for the latest version of Photoshop and I have CS (not CS2). Does anyone know if it still works? I will of course try when I get home.... Link to comment Share on other sites More sharing options...
grizzlymarmot Posted September 19, 2005 Share Posted September 19, 2005 Use the Adobe DNG converter (which is a standalone program for OS X) to convert the photos to DNG format. PS CS version 1 can open those. You can find the progam on the Adobe site Link to comment Share on other sites More sharing options...
bsd230 Posted September 19, 2005 Share Posted September 19, 2005 you should still be able to download the plugin for your camera. Link to comment Share on other sites More sharing options...
athinkle Posted September 19, 2005 Share Posted September 19, 2005 In a pinch, couldn't you just use canon's included software to dump the RAWs to TIFF for final editing? That's what I was always stuck doing when I was so broke I only had PS Elements :) Link to comment Share on other sites More sharing options...
bryan_taylor Posted September 19, 2005 Share Posted September 19, 2005 Barry, I know you can still download the plugin for CS - I just did it a week or so ago when I was loading CS on a new computer. Read the dates and descriptions on the plugins - there is one that will do both CR2 and DNG conversions. Link to comment Share on other sites More sharing options...
barry_kleinberg Posted September 19, 2005 Author Share Posted September 19, 2005 Can you give me a link for that - I cannot find it anywhere - the 3.1 plug-in specifically states that it does not work with earler versions of PS? I am still getting nowehere with installing canon's software and their customer support is....poor so far. Just out of interest, when I plug in my hard drive I can preiew the .CR2 files in Finder but when I "convert" them (now using Bibble Labs Lite) I get a "splodge" of bright colours and no image....will I ever be able to convert RAW images from my new 350D? Link to comment Share on other sites More sharing options...
Jesse Cablek Posted September 19, 2005 Share Posted September 19, 2005 hey barry, i just grabbed files for my windows machine.. here's a link of all the adobe plugin's, for various versions of photoshop: http://www.adobe.com/support/downloads/product.jsp?product=39&platform=Macintosh just from main site, goto support -> downloads -> click macintosh beside photoshop.. you can see there's a section for cs2, and a section for cs.. try that possibly.. :) looks like there's "Adobe DNG Converter and Camera Raw 2.4 update" for photoshop cs Link to comment Share on other sites More sharing options...
Jesse Cablek Posted September 19, 2005 Share Posted September 19, 2005 i'm sorry, i overlooked the items as everyone else appeared to. only version 3.1 (cs2 only) supports the 350d. version 2.4 for cs doesn't appear to have support. so that may not be a valid option for you.. Link to comment Share on other sites More sharing options...
kbroderick Posted September 19, 2005 Share Posted September 19, 2005 If you can provide more information on exactly *why* the Canon software won't install on your Powerbook, someone here might be able to help with that side of things. I installed the Digital Photo Solutions CD (version 9.1) on my PowerBook, under 10.4.2, without any issues (and that was only a very short time ago), so it is possible to install the Canon software under 10.4.2 (for at least some values of 10.4.2). (Other than that, I think you're probably SOL. As another poster noted, CS2 can handle CR2 images but CS does not appear to be able to do so; personally, I think the $150 for the upgrade is worthwhile, but I'm waiting for my 30-day trial to run out before I drop $300 for the Elements -> CS2 purchase. Actually, that would be a reasonable stopgap--if you can grab the 30-day trial of CS2 from Adobe's site, that would at least allow you to manipulate the images you've already grabbed from the camera.) Link to comment Share on other sites More sharing options...
barry_kleinberg Posted September 20, 2005 Author Share Posted September 20, 2005 Thanks everyone. Firstly I will download the trial CS2 - good idea thanks. Then I will deal with Canon's software issue - I think I may just have a dodgy disc? Thanks again. Barry Link to comment Share on other sites More sharing options...
barry_kleinberg Posted September 21, 2005 Author Share Posted September 21, 2005 It gets worse! :-( I got the software onto my computer last night and opened the RAW images but they were all "damaged" with bands of colour running through them. I tested the memory card on my 300D and it seems fine, the lenses have all been used for a long time on other cameras so I can only assume I have a dodgy body (no jokes please) which I am returning later today. Only problem is that no one has body only and may have to spend more to get the 20D. Grrrrrr Link to comment Share on other sites More sharing options...
chris_anastasi Posted August 25, 2006 Share Posted August 25, 2006 Should you require a quick solution to converting your images to TIFF format so at least you can edit or review them. you may view your images in "PREVIEW" (MAC OSXTIGER) and save them from there to TIFF. Here you can even save in 16bit mode!. This is only a simple temporary solution that I'm adapting until I get PS CS2 myself but if works! Link to comment Share on other sites More sharing options...
phule Posted August 25, 2006 Share Posted August 25, 2006 <<so I can only assume I have a dodgy body (no jokes please) which I am returning later today.>> I think that's a really poor assumption to make. You would be better off testing the DNG conversion and opening the DNG files in CS than going through this whole mess. Link to comment Share on other sites More sharing options...
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