SUBSCRIPTION AND COMMUNICATIONS PROBLEMS

Discussion in 'Photo.net Site Help' started by stevemarcus, Apr 22, 2004.

  1. This is a re-posting of queries that were posted to this forum on
    April 15. I am posting again because I received no responses to my
    original queries:

    PROBLEM 1:
    I signed up as a subscriber during the December/January "Sandy"
    Subscription Drive when an 18 month membership was offered for the
    cost of a 12 month subscription. However, my Workspace page shows that
    my subscription expires on Jan. 6, 2005. My payment was verified by
    PayPal on Dec. 31.

    Could you please change my subscription expiration date to July 6, 2005?

    THANK YOU.


    PROBLEM 2:
    I e-mailed the above query to subscriber-services@photo.net on April
    15. I received the following automated reply:

    "Hi. This is the qmail-send program at www.photo.net. I'm afraid I
    wasn't able to deliver your message to the following addresses. This
    is a permanent error; I've given up. Sorry it didn't work out.

    <subscriber-services@photo.net>: Sorry, no mailbox here by that name.
    (#5.1.1)"

    Has the subscriber-services@photo.net mailbox been shut down and, if
    so, to whom should subscriber queries be addressed?


    THANK YOU IN ADVANCE FOR TAKING THE TIME TO RESPOND TO THESE QUERIES.
     
  2. I agree that this is a problem that I am also having with my subscription. I too renewed during Sandy's 1.5 years for 1 year drive, and only received a one year renewal. This is my third post on this matter. The first two have been IGNORED. What's up Brian? Do you not think that the subscriptions are important? If you value subscriptions, simple customer service courtesy requires at least a response. What gives? (Sorry, I don't like being ignored on a simple issue; that would take 30 seconds to resolve or at least respond to.)
     

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