stevemarcus Posted April 22, 2004 Share Posted April 22, 2004 This is a re-posting of queries that were posted to this forum on April 15. I am posting again because I received no responses to my original queries: PROBLEM 1: I signed up as a subscriber during the December/January "Sandy" Subscription Drive when an 18 month membership was offered for the cost of a 12 month subscription. However, my Workspace page shows that my subscription expires on Jan. 6, 2005. My payment was verified by PayPal on Dec. 31. Could you please change my subscription expiration date to July 6, 2005? THANK YOU. PROBLEM 2: I e-mailed the above query to subscriber-services@photo.net on April 15. I received the following automated reply: "Hi. This is the qmail-send program at www.photo.net. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out. <subscriber-services@photo.net>: Sorry, no mailbox here by that name. (#5.1.1)" Has the subscriber-services@photo.net mailbox been shut down and, if so, to whom should subscriber queries be addressed? THANK YOU IN ADVANCE FOR TAKING THE TIME TO RESPOND TO THESE QUERIES. Link to comment Share on other sites More sharing options...
arniemilowsky Posted April 23, 2004 Share Posted April 23, 2004 I agree that this is a problem that I am also having with my subscription. I too renewed during Sandy's 1.5 years for 1 year drive, and only received a one year renewal. This is my third post on this matter. The first two have been IGNORED. What's up Brian? Do you not think that the subscriptions are important? If you value subscriptions, simple customer service courtesy requires at least a response. What gives? (Sorry, I don't like being ignored on a simple issue; that would take 30 seconds to resolve or at least respond to.) Link to comment Share on other sites More sharing options...
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